Carrington House

Booked in for 3 nights oct 22nd to 25th, room was clean and it was explained that due to covid towels would not be automatically changed, but we could get them from reception. Stayed in room 96 which joined to room next door via 2 internal doors, the one our side couldnt be locked. On the 2nd night there appeared to be an orgy going on in the adjoining room which we ignored ùntil we couldnt stand anymore, at 2 am we complained to reception who came up and told them to be quiet, they did eventually at about 3am. Also the corridor smelt of cigarette smoke continuously. We checked out next morning so didnt stay for the 3rd night, the lady on reception was very understanding and apologised as she was aware of the issue. She told us they would authorise a refund for the inconvenience but we would need to go through booking.com. We did this but booking.com contacted the hotel who initially denied all knowledge but after talking to the morning receptionist agreed. The problem is that even after 3 agents from booking.com getting involved we have still not received any contact nor refund from Britannia Hotels, what a farce.

I've read the other bad reviews on here but our experience was really good. Service was good, friendly staff, rooms were basic but clean, bar area is nice and the breakfast was basic. It is what we expected for the price, if you want the Hilton pay Hilton prices! Size of car park in ratio to the hotel is small, but we just ensured we arrived early to get a space. Spent two nights there which was ideal for our family of four and we just walked everywhere, to get our Fitbit steps up. The surrounding area is interesting with nice wide tree lined streets with large houses, 5 - 10 min walk to the seafront. I would stay here again but just have breakfast elsewhere in Boscombe perhaps. Breakfast is T &C, orange juice, croissant, full english and toast - more like canteen food!. So many takeaways in Bournemouth and Just Eat deliver to the hotel which was a bonus for the kids! For a cheap weekend away it was perfect.

On arrival reception staff un friendly. Hotel room was tired and could do with a clean. Shower is lukewarm. Breakfast was late and not worth waiting for. Free wiki pdoesn't exist as you cant connect. It's cheap for a reason

Booked a room for my partner last minute and was refused the room as they would not take the payment from me over the phone as their lines aren’t secure? What sort of hotel does that? Terrible attitude from staff, would not let me speak to the manager, as was busy with another customer. said there was nothing else they could do as reservations team were closed. Do not stay here! Disgusting customer service thankfully got booked into another hotel!

Poor hotel don't clean the rooms everyday don't change the towels every day don't put hand soap in the rooms no bedside draws lack of coat hangers no where to put your toiletries poor breakfast no cereals tea and coffee in a straw cup toast stone cold cooked breakfast was very nice could of done tin tomatoes every other day instead of beans and put some black pudding the plate evening meals were very nice soup was very nice and hot main meal nice too but chips every day not very good could of put potatoes and vegetables and a roast dinner would of been nice instead hunters chicken or Kiev's the gammon steak meal was lovely and the rump steak meal was excellent some staff where a bit rude and bad attutide need to clean your rooms everyday because of germs e.g toilets badly run hotel and company won't come hear again