The Cumberland

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$ 80

TripAdvisor Review

Based on 4936 review

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ART DECO SPLEDOUR IN COASTAL BLISS Located on the seafront, overlooking Bournemouth Bay, this modern and uniquely styled hotel has a 1930s Art Deco style, a seasonal outdoor heated pool, a day spa, and a lido deck. The Cumberland Hotel was awarded ''Best Large Hotel 2013" from the Bournemouth Touris...

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Property Info

ART DECO SPLEDOUR IN COASTAL BLISS Located on the seafront, overlooking Bournemouth Bay, this modern and uniquely styled hotel has a 1930s Art Deco style, a seasonal outdoor heated pool, a day spa, and a lido deck. The Cumberland Hotel was awarded ''Best Large Hotel 2013" from the Bournemouth Tourism Awards. The Cumberland Hotel is a 4-star deluxe hotel on Eastcliff, a short walk from Bournemouth town centre, the BIC, Pavilion Gardens and Surf Reef. The stylish bar and brasserie opens until 22:00 in summer, and has been awarded 2 AA rosettes. A 3-course dinner in the house restaurant can be bo...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2611

  • Very Good

    1488

  • Good

    503

  • Reasonable

    191

  • Bad

    143

Travelers profile
  • Business

    368

  • Couples

    2270

  • Solo travel

    183

  • Family

    916

  • Friends getaway

    706

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Absolutely Faultless

Reviewed 30 november, 2021

The Food at this establishment is faultless a new menu implemented today was simply mouth watering when having lunch. Do try the crab soup, the tempura prawns and the lamb I can recommend all items I ate without hesitation. The staff were very helpful and the General Manager was very pleasant and polite as he passed through the restaurant, a extremely smart young man. Looking forward to a return visit.

JEAN L

Lovely weekend break

Reviewed 22 november, 2021

Just returned from a lovely weekend here the staff are wonderful many thanks to Wyves and Harvey just two who were so helpful and nothing too much trouble the food in the restaurant was lovely. We had a lovely sea view room and were fortunate to have some sunshine. Definitely stay again

colleend113

Do not stay here!

Reviewed 21 november, 2021

We stayed here for one night on dinner, bed and breakfast basis. I don’t even know where to start! Maybe with the one good thing…the actual view from the room. We paid for a superior ocean view room and it didn’t disappoint with views. Stunning seaview and the room is lovely. The one star review is literally for the view…and because you can’t give it any less. However, the key card didn’t work, we had a maintenance guy fixing and sealing the windows and doors on the balcony whilst we were in the room and when we could actually go out onto the balcony, all we could smell was cannabis! Then the food. Oh. My. God. Please people, save your money and DO NOT eat here!! Possibly, the worst food in any hotel I have ever stayed, anywhere in the world. And I, seriously, am not even exaggerating. First course was limp lettuce served with the most tasteless piece of ham I have ever eaten. Well, actually, I couldn’t even eat it. My husband only did because he was hungry and he had to shove it in some bread rolls. Then the main. I can’t even believe how horrendous it was. We aren’t food snobs, by any means. ‘Turkey roast’ by all accounts. In reality what arrived was one slice of turkey (I think it was turkey, but who could tell!) on a plate with two roast potatoes…one of which was covered in mould spots!!! When I showed this to the waiter, he came back with two more potatoes and let me swap mine for one of those (I wasn’t allowed both and I actually didn’t want any!) This delicious (!!) dish was served with a side dish of the hardest sprouts I’ve ever tasted and an equally hard serving of cauliflower cheese. Honestly, all that saved the meal was the dessert. Chocolate fudge cake and ice cream, which would be hard for even this (apparently) 4* hotel to get wrong. After the meal we went to the bar for a drink or two to wash it all away. My husband did go and complain about the food to the manager, who offered him a bottle of Prosecco as compensation. We don’t drink Prosecco and, to be honest, we felt that that was far short of what should receive, which is a full refund for the food at least. We got talking to another couple, who have been staying at the hotel for the past few days. They had equally shocking reviews of the food that they have been served each day they have been here, and they can’t wait to go home. We are now waiting to go down for breakfast. I have high hopes that, like the dessert, they shouldn’t be able to get this too wrong….. Now back home. Breakfast was actually not too bad! Hot food and buffet. The manager also apologised before we left and gave us a 30% discount. Unfortunately, this won’t be enough for us ever to return and I will never recommend this hotel to anyone!

mandym661

SUNDAY LUNCH

Reviewed 19 november, 2021

Sunday lunch for mother's 80th. Right from original enquiry to day itself nothing was too much trouble... Didn't stay in hotel , but used restaurant and bars . All staff were friendly and helpful and made a special day extra memorable. Special thanks to Fabio in the restaurant too who was very helpful. The food was rather good too !! All together a fun and enjoyable visit that all the family enjoyed.. Thank - you to all

Scenic54887

Chaotic Hotel with promised parking a joke

Reviewed 14 november, 2021

We stayed here one night with dinner and breakfast first tried to get parking no site control or assistance and the reception team not bothered with this and then the room this was adequate dated nice bed but bathroom was poor as had shower over bath with no water pressure probably the worst shower in a hotel I have ever stayed in... Dinner and service was nice but expensive but breakfast was nice also good service.. I would not choose tl stay here again this is not good value but dated choatic and expensive AA should rethink 4 stars

188eamonnd