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Opinión escrita el 25 de Julio de 2021
Customer service was great from all staff. Especially Anthony at the front desk he displayed exceptional customer service and greater me every time I passed the front desk. He goes above and beyond which made me feel even more comfortable during my stay. My room was throughly clean, the location is great close to the mall, restaurants, movie theater and bars. I would highly recommend this location my time here was peaceful and fun filled.
Will NOT stay at an EXTENDED STAY AGAIN
Opinión escrita el 5 de Abril de 2021
Had to wait for some time for the front desk clerk Mishana, she was bored and not very welcoming. When we asked for pots pans dishes etc for the room her attitude was like it was coming from her pocket. The room was disgusting, someone's shoes under the bed. The pots and pans had rust on them, the utensils were dirty. Burners are old and rusty. Lots of people "hanging" out in the evening. At one point 5 police cruisers were there, that is when you know it's a dump and a flop hotel.
Would Not Book Again
Opinión escrita el 24 de Enero de 2020
I was trying to find an affordable and convenient place for my parents to stay for one night while in town for a graduation. Upon arrival, I thought - well, this isn't too bad - phew. We get into the lobby and I knew things were going downhill. The laundry is right off the front desk, door wide open... the area behind the front desk was piled high with deliveries, laundry carts, and general disarray. We stood for a little bit, waiting for someone to notice we had come in. When she finally got there, it was harried and rushed as the phone was now ringing as well. The clerk was very friendly but asked us to wait while she picked up the phone. The conversation went a little like this.
"304? That should be empty..... No...did you knock? ......Last night, he was in 307. You need to check that room. ........No one should be in 304.........That...that's not good."
Eek. Ok, I just crossed my fingers and hoped my parents weren't on the third floor (they weren't). First, we got lost because the room number system is weird. I won't bother describing it but it was confusing. We then found the room after going down the dimly light, highly stained and scuffed hallway. It smelled. It was a combo of many cooked foods wafting into the hallway plus age/mustiness. There were many, MANY cameras dotting the ceilings - most of which looked fairly new - so that's comforting and yet, disconcerting all at the same time.
The room was worn, but it was clean. Definitely smelled musty, even after the AC ran for a bit. There are no amenities to speak of. No plastic cups, no sundries, no ice bucket/ice machine. Very basic and utilitarian. If you wanted anything for use in the kitchenette, you have to request it from the front desk. I would think that if you were hard pressed to find a cheap place to stay during construction or a search for a permanent residence, this could work as it did have a basic kitchenette (with two stove-top burners, but no oven).
There were constantly smokers in front of the building which was a little annoying as you had to walk through the cloud of smoke to enter. Wish the property would designate an area for them away from the entrance.
I just don't think I'd ever put my parents (or anyone else) through that again. It simply wasn't a nice place for an overnight stay. I can see the value in a cheap place to hang your hat when you are in a pinch, but I'd rather shell out an extra $30 a night to go up the road to the Hyatt.
Opinión escrita el 12 de Septiembre de 2019
Booked this hotel last minute. As soon as I walked in the overwhelming stench hits you right in the face. Went to the room and the smell got worse. The room was outdated and just seemed dirty. Cancelled my booking and couldn’t get out of there fast enough. Did not get a good feeling of safety at this place. Avoid this place like the plague!
Room was dirty
Opinión escrita el 18 de Agosto de 2019
When I checked in there was Mike's hard lemonade bottle caps all over the floor. I picked up a total of 4 of then. Than I found peanuts under the bed. Next to one of the beds there was a cellphone charger and a container for a tips.
The fridge the outside was gross. There was food stuck down the side of it and the top had enough dirt on it I am unsure if it ever has been cleaned.
The hood for cooking underneath was absolutely disgusting.
The bathroom had hair stuck on the ceiling.One of the wall lights The button was in pieces on the desk. Hope they dont try to charge me for that or I will be even more upset.
Then the staff was unfriendly rude and not an ounce customer service oriented. The lady from the front desk called the room at 1015 and advised check out was at 1100. I advised her I was working on getting my stuff together.
On my way out I put my key card on the desk and advised her that I got the hint.
Will never return here again.