Based on 5 review
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On Lake Taneycomo in Missouri, the Hilton Promenade at Branson Landing hotel is located in the new Branson Landing shopping and entertainment district. Our full-service hotel is located in the heart of Historic Downtown Branson and is directly across from the Hilton Branson Convention Center hotel and the Branson Convention Center. Close to the new Branson Landing retail and entertainment district situated on Lake Taneycomo, we are minutes from the area's 49 theatres, outlet malls, golf courses, Table Rock Lake, Silver Dollar City, Titanic Museum and numerous attractions. Our hotel features 24...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesIndoor pool..
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesBusiness Center
LOUD SINGING CHRISTMAS TREE
Reviewed 23 november, 2021
DON’T PAY AT THE HOLIDAYS FOR FOUNTAIN VIEW!! —L O U D — !!!! Whelp check in went fine. Knowledgeable staff. Kind. But the layout is kind of funky. As we had not stayed here before we looked for what would be a nice room to spend four nights and have some space. Choosing the fountain view room definitely affords a great evening view BUT it also has you directly by - close by - the singing 63 foot Christmas Tree !!! And I’ll add plays continuously until 10pm. Not so fun somewhere after twenty minutes…
No Services, only Excuses. !
Reviewed 20 november, 2021
Hilton Promenade Branson is a beautiful hotel located at the waterfront on Branson landing. We cancelled our reservation at another hotel to be here. We spent a great deal more to get a reservation here with high cancellation fees. This should have been a Red Flag for us. But we so wanted this place to be as advertised and as we expected. We expected a great location and view along with Legendary Hilton service. One day before we checked in, we got an email from the hotel that was as follows: And I quote: ************* We are currently not offering housekeeping stay over service. We are not entering occupied guest rooms. We are happy to replenish any supplies - just dial "0" and set your trash or dirty linens outside your door and we will pick them up and exchange your towels and provide fresh amenities for the room. Thank you, we appreciate your business. *********** We have been traveling on this vacation and had been to three other hotels before this that offered exceptional full services including buffet Breakfast with no Covid excuses. We are all aware of pandemic restrictions, but almost no one in this hotel was wearing a mask or observing social distancing. In fact no one in Branson was overly fussy about covid restrictions. After paying exorbitant charges, we were given a room facing the Railway. (Not the waterfront or promenade) Very disappointed. The room on the other hand looked fine on day one. But it went downhill from there with no housekeeping, no replenished towels, coffee or bathroom supplies and no beds made, and backed up sinks. The “just dial 0” instructions went un-answered, or was redirected to another extension and then from pillar to post and finally to voicemail. When I was eventually able to ask for supply replenishment we had to wait and wait and this put a damper on our plans in Branson. Everyone is sensitive about the pandemic effects, but everybody has moved on. Service in the hospitality industry is key to survival and no one want to listen to Covid excuses forever. Hotels need to stop the cost cutting mentality it’s not as if they have reduced room rates due to reduced services. On a positive note, I received a message from the manager when we were about to check out asking how our stay went. Like they say, a dollar too short and a day too late. I so wanted this experience to be unforgettable and I so wanted to write a five star review. But Hilton did nothing to step up to the plate.
The place to stay
Reviewed 20 october, 2021
I cannot imagine staying anywhere else in Branson. I had a balcony room with a view of the fountain. It was very secure as you had to have a room key to enter the building and a room key to operate the elevator. The bathroom was huge and the room itself was very nice. The location was the main factor in staying here as we got out and walked the downtown area with lots of shops and restrauants. Valet parking was also very fast and helpful. Still no maid service but I am used to that by now.
Great Employees Made our Stay.
Reviewed 19 september, 2021
My husband and I visited Branson for a quick weekend getaway. We have stayed at the Hilton Branson Landing many times. We wanted a fountain view room, but none were available when we made our reservations. I used the “message hotel” feature on the app to request a fountain view upgrade. Kaleigh contacted me through the app to let me know that they were sold out and a upgrade would not be possible. Then Kaleigh went above and beyond helping me use the “check in” feature on the app to select a great room. Thank you Kaleigh. We’ll be back. I have 2 extra Room Tips - 1) get a condo room. They are great 2) Do not use the digital key feature on the app. At this Hilton location they have the key slots, and you have to insert you key card. Your phone will not work to open your door.
I had expected better
Reviewed 6 september, 2021
This Hilton was one of two offered for a convention at the Convention Center across the street. Having never been in this Convention center, we registered for the Hilton at the Branson Landing with a patio, thinking it would provide a view. The view was of the alley wall and across the street, so ask about the view if you care. the hotel is three separate buildings, with pass key entry and elevator use. we had the South building meaning you take your luggage from the parking garage ($15/night) through the other 2 buildings and lobby and outside across the busy Landing seating area to Building 3. The room is large, with a tile shower, microwave, refrig, and extra sink, and lots of cabinet space, but the AC was so cold and with no controls in the room, we didn't ever get even warm water in the sink! There were no additional blankets and with the AC blowing it made sleeping uncomfortable. (it was in the 90s during the day so the AC is needed but not so much! I tried opening the door to the aforementioned patio to exchange the air, but the screen was torn and there were so many webs overhead that I didn't leave it open long and the AC blew the drapes out the door, so it appeared useless. The microwave was dusty as was the ice/glasses tray. This is not a good place for people with walking issues to carry luggage and manage card keys. The front desk staff were friendly. We got the requested coffee and cups and creamers, efficiently when requested from housekeeping as soon as we arrived. Parking in the garage was tight.