Based on 677 review
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Situated near the airport, this hotel is 1.5 mi (2.4 km) from Payne-Gentry Historical House and within 6 mi (10 km) of New Jewish Theatre and Holocaust Museum. James S. McDonnell Prologue Room and Hollywood Casino Amphitheatre are also within 6 mi (10 km).
Check-out ends at: 11:00
Pool and wellness facilitiesPoolIndoor pool
Reception servicesConciergeLuggage storage
not very good
Reviewed 7 november, 2021
The ladies at the front desk at check-in here were the rudest and most unprofessional I've ever encountered. Later I called for towels--three hours later, no towels, had to call again, waited another 30 minutes. Hotel is otherwise fine but the service left a bad taste in my mouth.
Reviewed 20 september, 2021
Nice big hotel close to airport. It's easy to miss driveway if your not paying attention and it's a pain to get back too. Nice big modern lobby with pool and water features. Room was nice and comfortable, clean and modern. Kureg and microwave in room. Staff was great and price good. Bar in lobby was poor with limited food menu. Restaurant only open for breakfast and nothing within walking distance.
Too little for too much.
Reviewed 3 august, 2021
We booked online and got a great deal for what appears to be a very upscale hotel. We arrived and even after pre-booking and paying almost $400 with fees for 3 nights, we were expected to pay an additional 300 in "incidental deposits" $100 PER NIGHT and they automatically charge your card for it so the money debited out of my account. With a 7-10 day expected return if all checks out OK after you leave. That is Money we had hoped to use for fun, food, shopping etc on our vacation. Whatever happened to taking a card for incidentals and just having it on file to charge if needed? Or the most I have ever been charged at another hotel for a "deposit " was $50 and we were in that hotel for a week! I complained-- abliet politely--that it was ridiculous and the front desk workers didn't even acknowledge me. Thankfully, they don't charge for parking or that would have been even more money gone. Room was mostly clean. Terrible AC and very humid. Had a nice balcony overlooking the pool though. Did my own disinfecting due to a covid surge in the area and the hand towel I used to do that was absolutely black after wiping down the restroom and hotel room fixtures, so i don't think they clean very well to begin with. Went to have breakfast in the morning and found out it was $16. Nope, that's steep for breakfast. Found a grocery store and bought cereal and some other foods for our stay instead. Room had a cold refrigerator and there was ice Machine on our floor, but no microwave for hot food. No housekeeping comes to your room during stay, so we had to empty our own trash and ask for, no, inconvenience the front desk staff, for 4 clean towels for showering. Overall, it's not a bad hotel. Clean enough I guess, but if you stay here be prepared to fork out a few hundred and pay for any and all extras that most hotels just provide. I could have paid this price that I did per night... possibly less... to stay at a much lower scale hotel. I've stayed in Super 8's that had more to offer!
Reviewed 2 august, 2021
After a full day of travel we were excited to finally get to the Crowne Plaza at the St. Louis Airport. The Front Desk staff was pleasant. They were obviously new to the job but they got us checked in with a smile. The room was great and offered everything you could want, a microwave, coffee pot, ref., a great comfortable bed, and big clean bathroom. The hotel also offers a large indoor pool and parking. After a long day we were all anxious for a cocktail and a good meal. ALL restaurants were closed. We could order food from a limited menu at the bar but they were not serving liquor. There are no eateries within walking distance. Very disappointing. We understand the issue is staffing. Like many places they just cannot find staff. Sounds like HR needs to up their game.
Early morning flight coming from Ft Leonard Wood
Reviewed 24 july, 2021
We flew in for my Daughters Graduation at Ft Leonard Wood & had a early morning flight, this hotel was a GREAT CHOICE for us, as we had her BFF with us & had a Balcony, just wish we would have brought our Swimsuits. Hotel was Beautiful, & staff was gracious, it was so nice we just had Ubereats deliver our dinner & enjoyed & relaxed before our early morning flight, I would definitely stay here again