Great find - lovely hotel with super friendly and helpful staff.
Reviewed 24 October, 2021
Stayed at The Cloud for a couple of nights, meeting up with a friend. On arrival receptionist saw me approach the hotel door and came round to open it for me and take one of my bags. This kind and helpful gesture was typical of all my interactions with staff throughout my stay. It really did feel like they wanted us to have an enjoyable stay. We had afternoon tea on our first day and it was delicious. The scones and cakes were really good and so plentiful we asked them to keep some for us to have the following afternoon!
We had two evening meals at the hotel – both really good, as were the breakfasts. It was table service given current restrictions but everything was served very quickly. More toast happily supplied when we requested it.
There are several small rooms for sitting and we made use of these for coffee after meals. The size of the rooms made it easy to chat with other guests. There was also a larger garden room which wasn’t used but I can see it would be nice during summer months.
My room and en-suite were both spotlessly clean. The bed and linen comfortable. Nice touches like a fan in the wardrobe in case it was needed and a torch in the bedside cabinet. It had a view onto the green in front of the hotel and during our stay we saw horses, cows and donkey, with pigs just up the road.
Check out was easy and even included a small gift of sweets and a biscuit for the journey home – a nice touch.
A short walk takes you into Brockenhurst village which has cafes, a bakers, a pharmacist, a couple of card and gift shops and a small grocery supermarket. There is a car park if needed.
All in all we felt we couldn’t have stayed anywhere that was nicer. We had looked at other hotels in the area, bigger and more expensive, but were really glad we picked The Cloud. We are already planning another visit there in the future.
Expensive and needs updating
Reviewed 18 October, 2021
The hotel has the look and ambiance of an old-fashioned B&B. It definitely has its charm, but there are aspects which are more tired than traditional - loose door fittings for example, over-heated room (at least the one I stayed in) and a general outdated feel. The fruit bowl at breakfast seemed to be from a tin (recalling desserts back in the 80s). At premium hotel prices this is a bit disappointing.
Location with direct forest/heath access and gardens are lovely, the staff were very nice and the main part of the breakfast served was good. By comparison with other nearby hotels however this unfortunately comes up short, but the price doesn't.
Excellent staff, great location
Reviewed 6 October, 2021
We stayed at the hotel for three nights and it was the our first time away with our newborn, the staff couldn’t have been more accommodating.
The rooms are a good size with a huge bed and modern bathroom.
The restaurant serves good quality homemade food, they also offer cakes and scones which were delicious.
The hotel itself has lots of little lounge rooms and you can eat and drink anywhere, the whole place is very relaxing and the staff are genuinely really friendly and attentive, we went for a drink in Carey Manor a much more expensive hotel in the area and the staff were not a patch on those at the Cloud.
Great location with a 10/15min walk to Brockenhurst high st and all local attractions are no more than 20mins drive away, would definitely recommend this hotel.
Nice Hotel, with exceptionally freindly staff
Reviewed 20 September, 2021
We arrived to find the car park full, the receptionist moved her car to make space for us. This was the first of many little things that made our stay at the cloud hotel so freindly and welcoming.
The hotel is very clean and well maintained, but in no way grand. It has a number of small lounges and a bar. The garden is well tended and nice to sit in when the sun is out.
The Rooms were very clean and the bathrooms recently modernised.
The Breakfast was a treat, with good quality sausages and bacon for the full english, alternatively we could have had smoked fish, eggs benedict etc.
The hotel was nicely located on the outskirts of the village making it a stones throw from the new forest.
Treat for hubby
Reviewed 16 September, 2021
I booked a two day away for hubby who'd been working so hard in the NHS. We were booked in by a very charming man who showed us what was what. We were given room 8 which overlooks the conservatory and a bit of the rear garden. There is a very noisy extractor fan that came on when they were cooking. The host was very obliging when I went back down to ask for some more coffees as hubby and I were very thirsty after our drive down. He kindly offered a flask of fresh milk which I thought was a lovely touch. We ate in the hotel on the Sunday (must be pre-booked) and the (largely fish) menu was interesting and local. However, hubby was not feeling well and subsequently came down with a stinking cold and so on Monday was confined to bed. I walked into Brockenhurst and found it was a charming village. I walked to the local church, over cattle grids and little bridges over the fords surrounding the village. There was even a quaint old red phone box that had been re-utilised as a local lending library. On getting back to the hotel I found hubby really awful and so suggested we cut our break short and leave. I do know that I had booked two days but was a tad upset to see that we had been charged for full the two days, even though we'd spent a further £70 on food (lunch and dinner for the both of us). I was hoping that we'd may be get a slight discount if we came down for another visit (which we'd love to) or some money off as they hadn't made up our room when we left.