Property Location
When you stay at Sheraton Milwaukee Brookfield Hotel in Brookfield, you'll be next to a golf course, within a 10-minute drive of Wisconsin State Fair Park and Mayfair Mall. This golf hotel is 8.3 mi (13.3 km) from American Family Field and 9.3 mi (14.9 km) from The Rave-Eagles Club. Distances are displayed to the nearest 0.1 mile and kilometer.
- Brookfield Square Mall - 0.8 km / 0.5 mi
- New Berlin Hills Golf Course - 4.9 km / 3.1 mi
- Oceans of Fun - 7 km / 4.3 mi
- Monkey Joe's - 7.4 km / 4.6 mi
- Milwaukee County Zoo - 8 km / 5 mi
- Pettit National Ice Center - 8.4 km / 5.2 mi
- Wisconsin State Fair Park - 8.5 km / 5.3 mi
- Milwaukee Mile - 9.5 km / 5.9 mi
- Mayfair Mall - 9.7 km / 6 mi
- Children's Hospital of Wisconsin - 9.8 km / 6.1 mi
- Sharon Lynne Wilson Center for the Arts - 10.9 km / 6.8 mi
- Waukesha County Museum - 11.4 km / 7.1 mi
- The Mayfair Collection \- 12 km / 7.5 mi
- Carroll University - 12.6 km / 7.8 mi
- Minooka Park - 13.2 km / 8.2 mi .The nearest airports are: General Mitchell Intl. Airport (MKE) - 26.7 km / 16.6 mi
- Waukesha, WI (UES- Waukesha County) - 14.1 km / 8.7 mi .The preferred airport for Sheraton Milwaukee Brookfield Hotel is General Mitchell Intl. Airport (MKE).
Rooms
Make yourself at home in one of the 388 air- conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Dining
Enjoy American cuisine at The Craft Room, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). To-go breakfasts are served on weekdays from 4:00 AM to 9:00 AM for a fee.
Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Brookfield? This hotel features 19000 square feet (1765 square meters) of event facilities. Free self parking is available onsite.
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Oversold Rooms/They Use Third Party For Reservations
My family booked a reservation for to stay at this hotel, we were given email confirmation and charged for our room. Upon arrival to check in they didn’t have a room for us, and the receptionist was very rude and unhelpful in dealing with this matter. When shown the confirmation email she gave us a telephone number to call. Upon calling this number it took over 2 and a half hours to try to resolve this issue which included the Sheraton phone staff trying to shift us from one department to another. After them confirming that we had reservation and payment taken from our account, we were on hold while they tried to find us a room (this was 35 minutes of the call and then told us they were still working on finding us a nearby hotel, it took us about 5 minutes to find a room ourselves). The big issue here is we booked through their website directly, however receptionist declared that they use a third party for reservations therefore she didn’t care and we have to deal with third party. After talking to other families that did stay here, they said that this probably happened to 5 other groups in front of them. I personally wouldn’t stay here again and would advise to be very cautious about making a reservation here. The hotel is also very dated with carpet torn etc but we were able to stay in a much nicer nearby hotel.
Second worst hotel stay ever!
Please please DO NOT book this hotel. It was awful. Rooms are outdated. It was dirty, sheets didn’t fit the beds right. Customer service was horrible. TVs are small. I had a message since I walked in and front desk put me on hold both times I called to get it. I hung up after 10 min the first time and an entire episode of friends the second time. There was a Starbucks but it wasn’t open at 5PM or 11am - have no idea what the hours were. I would’ve complained there but front desk staff not available- funny thing is when I checked in the lady interrupted her process twice to get the phone. Maybe those of us who book through Priceline are given the crappy rooms and we don’t qualify for customer service. Avoid at all costs - much better options in Brookfield and I’m annoyed at myself for spending $7 extra to book Double Tree.
Worst customer service ever!
This hotel charged me an extra night for checking out 30 minutes past 11am. This is shockingly bad customer service for a hotel that is rated a 3.5 star. I had to dispute the charge with my credit card company. Unreal that during these times a business would choose to operate in this manner.
One night in Brookfield
I walk into the lobby and am greeted by an employee not wearing a facemask 4 months in a pandemic. The only thing I asked the lady at the front desk was if I could please get a noon checkout. She said no problem. Great start. The room was clean. The bed was comfortable. I was woken up by a phone call froom the lobby at 9 am which I slept through. I recieved a second phone call at 11:00 and I told the person from the front desk that I requested a noon checkout upon check-in. The lady on the phone screamed at me. Telling me "We cannot do late checkout!" This was the rudest customer service I have ever recieved from a Marriot property. I booked this reservation through Bonvoy and I paid a premium for the room which entitled me to a noon checkout. I will never stay at this hotel again. I was shocked by the tone of their emplyees and refuse to be treated like that (especially when booking direct!)
Nice folks but always something goes wrong
I stay here monthly if not every 2 weeks for the past 6 months. Maybe 2 or 3 times it went smoothly. Every other time there has been an issue. Room not ready, toilet runs all the time, dog barking in next room, no internet etc etc etc. The folks are nice and give Bonvoy points and apologize but there has been too many issues. Too bad. I like the location and the shops and restaurants nearby.