Check-out ends at: 11:00
Burg 10, 8000 Brugge, Belgium - Bruges, West Flanders - Belgium - 8000
Check-out ends at: 11:00
Decent hotel. But no room category upgrades for IHG elite members!
Reviewed 10 september, 2022
Stayed 2 nights in this hotel. As a Diamond member of IHG group, I should have been upgraded to the next room category (based on availability). Despite the availability of premium rooms, the hotel didn’t upgrade us to the next category. Instead gave us a room in a higher floor with a better view, within the same category. I stayed in 3 IHG hotels during the same trip. The other 2 hotels granted pre-arrival upgrades to the next room category. Sent us a pre-arrival welcome messages explaining many details. Crown Plaza Bruges didn’t send a pre-arrival message. However the front desk staff was friendly. Room was quiet nice. Breakfast was decent. Parking is 30€/night. This hotel could have got the 5 star if they respect for IHG guidelines!
Reviewed 29 august, 2022
Having been loval to the IHG brand since 2008 - now being a Diamond Elite member, I have to say this is the stay that has most disappointed me of all multitude of stays at IHG hotels. I booked a Premium City View Room with a king bed 4 weeks before my visit to Brügge. Got the confirmation . The day of travel - i checked the app to see if I as a Diamond Elite member had been given an upgrade. Oh no. The opposite - I was assigned a Standard 2 single bed room. The Premium room is 31 m2. The Standard room is 26 m2. I called the hotel and was given back the original booking. -”We don’t know what happened…” said the man at reservations. When checking in I asked at the reception what explanation the hotel might have on trying to downgrade from a Premium booking to a Standard room - without even decreasing the price of the room - the answer was a real surprise - ”The smaller standard 2 single room is better than the Premium king bed room” (!!!!). Well .- after 24 hours suddenly 600 points were added to my One Rewards account - but no explanation - no excuse. When other IHG hotels have noted they had made a mistake - there has always been a nice compensation. An upgrade. Or a bottle of wine in the room, Once even a big bunch of roses delivered to the room. But not here. Just an ”explanation” that a cheaper room is better than a larger more expensive room. Well - there are some good things with the hotel as well. The breakfast buffert is great. The room size is nice - plenty of space. But the hotel needs a bit of modernization. The room decour feels early 90s. Dank colours. So no- I will not return. This was the greatest disappointment of all stays at IHG hotels.
Wish we had stayed longer
Reviewed 21 august, 2022
We booked a 2 night stay as a stop on our way to Germany. The hotel is well presented and the staff are friendly and helpful. The room was a really good size and the beds were comfortable. The pool was a little small but not busy. The location is perfect as you are in the centre of the town. Parking is a little expensive (but not more so than other similar hotels) and you need to be a good driver to get in and out of the underground car park. A really nice stay and we wished we'd booked another day or two as we didn't want to leave.
A perfect location to explore beautiful Bruges
Reviewed 12 august, 2022
I recently organized a large group trip to Bruges and the Crowne Plaza was absolutely perfect for our needs. Months ahead of time I began communicating with manager Brigit and she made the process of booking rooms easy and convenient. We needed 35 rooms and the hotel was able to accommodate...not an easy find in Bruges. Brigit is truly amazing and promptly answered all of my questions and inquiries. While I have visited Bruges in the past, this was the first trip for those in our group. I wanted to make sure they fell in love with the city like I did many years ago. The Crowne Plaza is located perfectly for exploring, shopping, and dining. The rooms were spacious and clean and the front desk staff was amazing. Half of our group had to depart for the airport at 2:45am and the other half at 5:00am. They had bagged breakfasts ready for both groups! The staff definitely went above and beyond! If you are traveling to what I believe is one of the most beautiful cities in the world, you cannot go wrong by staying at the Crowne Plaza!
Best location, great staff, easy parking
Reviewed 3 august, 2022
Being a member of IHG, expect best and not disappointed. Easy access to underground garage, steps away from center of Bruges yet very silent rooms with good airco. Reception staff makes you feel welcome. Would recommend this place anytime.