HORRIBLE EXPERIENCE: STAY AWAY FROM ATLANTIC HOTEL BUDAPEST!
Reviewed 7 January, 2020
Even if I reserved and paid in advance via Agoda for a double room, I have got a twin room from the Atlantic Hotel. The receptionist, a very impolite and sarcastic woman, said that “this is what she sees in the system, that nothing can be done, since it is week-end (it was on Saturday, 21.12.2019) and the responsible sales teams can only check on Monday, when they begins their standard/ regular shift”. I showed her the original reservation both via email and original - printed on the paper and she said that “original is what she has in her system”. She also said, that: “no other double room is available in the hotel, but if we (me and my husband) come back later in the evening, after 11 p.m. (we arrived there at 16.00 p.m.), maybe someone cancels or simply does not show up. I asked her how many guests are expected by the hotel in that day and then she said that: “no one, that they are fully booked.” She simply mentioned something, made somehow a promise, that, suddenly, after a couple of minutes was no valid any longer! She added then that she meant another room, where the beds can be moved together. But this could have been done in the same twin-room we had received, I said. I told her that I am pregnant and I would really like to enjoy my holiday and not to spend my time in the reception desk, arguing for my rights, after travelling more that 10 hours – I have to mention that we stayed there more than one hour and a half! I asked her to address the issue immediately, to call a superior, her manager, somebody that could take a decision and support further. She simply denied, saying that her manager is in vacation. I told her that I am also in vacation and I will not move from there, until I see that she is at least trying to help on that matter. She said again that only starting Monday her colleagues from sales teams can check what happened. I said again that we were there just for 2 nights, so, on Monday morning, we were supposed to check-out, not to start investigating what went wrong retroactively! She insisted that the only solution is to get what she offers me: the twin-room. I said that I do not want to move beds and she was impolite and sarcastic and said that “my husband can move them for me” – insinuating that I am pregnant and I am not able to. Very, very rude! I told her again that such sarcastic and inflexible behavior I do not tolerate, my patience was really over and I insisted her calling her boss. She said that “she will try to”. During this time, she made something there, sitting on her chair, me and my husband simply waited for about 10 minutes, allowing her time to do what she said that she will do, but, we had then a big surprise: When I asked her if she called him, because I did not hear any phone call conversation at all, she said: “NO, I WILL NOT CALL MY MANAGER, HE IS IN VACATION”. I could not believe that she was mocking us! She said something, she changed her minds after that, she simply ignored us and behave like an uneducated and unprofessional person! I asked her when her shift is over, she said that at 19.00 p.m. Then I assumed that she tried not to do anything and to get rid of us – at least for the moment. I asked her to give me her name, to write it down on a note. She simply denied! I decided with my husband to go for a walk, without even saying her a word and leaving the reception desk. We came back at 10 p.m. Her colleague, a man, this time – but with the same impolite attitude, as if in this hotel each and every one attended the same school for impolite persons -, gave us the key for the twin room. I said to him that this is not acceptable, that I gave her colleague time to do something during our absence and we were confronting with the same situation again and again. I asked him the same thing: to give me his name and his colleague’s name. He refused to do so. He said that if I do not want to stay in the room they offer to me, I am free to go, to leave their hotel. What an incredible “welcome” for a tourist, right?! I said that at that late hour, in vacation, being pregnant, the only solution left for me, even if I did not agree with their conditions/ offering was to stay there, but, if they do not do anything until Monday, as her colleague promised me before, things will not remain as they are! I said to him to consider this situation as a reclamation/ escalation and that I expect for a resolution/ feedback on Monday morning. On Monday morning, we found another guy in the reception, he was not aware of anything, no case was submitted internally by any of his colleagues during the whole week-end/ during our stay, in order for the sales teams to check what went wrong with the reservation. He was totally surprised when I summarized him the whole issue. So, we checked-out. No one called me, no one informed me via email about anything. I only have a phone number from the internet, where no one answers and a generic email address, where I will address my reclamation – let’s see if someone reacts! I also want to add that the room was not clean, very old, the heat was not working at all, it was cold in the room during night, a dirty smell all over the place: in the room, on corridors, in the lobby; the breakfast was very, very poor: just salami, cheese, a few and dried tomatoes, jam, butter, tea, milk, bread... So, to conclude, this was the most horrible stay and the most awful experience I have ever lived as a tourist, after visiting more than 35 countries up till now. This is definitely not a 3 starts hotel, the personal/ staff was the most impolite and inflexible I have ever met. I DEFINITELY DO NOT RECOMMEND, STAY AWAY FROM ATLANTIC HOTEL BUDAPEST! And I guess that the attached pictures also speak by themselves!
Basic but very good.
Reviewed 10 December, 2019
Stayed here as it appealed due to location - near supermarkets, metro and a great restaurant. Rooms a good size, bathroom clean, fridge and kettle in room. Which for the price is very good value.
Had a room at the front which was quite noisy (on a tram route) but, when window closed this cut out the noise then the room was too warm although we had a fan. Decided to keep the windows open and things quietened down eventually. Not really a problem for us but if you are a light sleeper bear this in mind.
Hotel only does bed and breakfast which suits us. Breakfast was more than enough as there was plenty of choice and things were refilled very quickly. Staff in breakfast room very polite, try not to be in your way and clean tables as soon as vacated.
Reception staff very helpful with things like main tourist attractions, directions to nearest metro, and supermarkets which are close by.
Bit of a hike from metro, tram stops are closer, but when walking around all day what is a few more meters.
Do not let the title of this review put you off as this is what I/we prefer from a hotel, although the kettle and fridge were an unexpected bonus which is why I have given a 5 (would have been 4).
Hope they are still open when we decide to return as Budapest deserves more than one visit.
Very poor management & maintenance.
Reviewed 4 September, 2019
Good day, All. So, not to much good words about this hotel. Good thing, that is located not far from centrum.
But condition of equipment, such as fan(doesn't work), dirty fridge, shower is leaking from everywhere. I undertand, that hotel is preaty cheap, but when i asked reception to help me, she started to argue with me instead to help. What i see is bad management & carelessness from owner's and management's side. So, as a consequence, if you have an option, choose an other hotel.