Based on 569 review
Select the date of your trip
This is a brand new designed hotel, created and with taking care of every single detail, taking into account its guests, whether staying for pleasure or Business. There are available for smokers and non-smokers, the hotel has double insulated glass windows.
Check-out ends at: 11:00
Reviewed 26 january, 2020
Awful hotel experience from start to finish. We arrived late at night and were given a room on the first floor which was really unsuitable for a four star property. There were two big black mould stains on the bathroom ceiling and the room was full of drain flies as a consequence. To add insult to injury, there was chewing gum stuck to the bathroom floor, stains on the sheets and, incredibly, bogeys stuck to the bedroom wall. We went to reception to ask for a room change, but were met with absolute disinterest on the night receptionist's behalf and were told they were full. An hour later he called us in our room and offered to move us to a room on the third floor, which we did. The following morning we had a shower only to discover that the shower was broken and only piping hot water came out of the shower head - VERY hot water. Water too hot to shower with. We informed the receptionist who told us he would send the maintenance guys up during the day to fix it. When we got back to the hotel in the afternoon, we saw that nothing had been done and the shower was exactly as we'd left it. We went back to reception to explain the problem, but by that time, the maintenance team had gone home. The (this time very nice) receptionist came up to the room to check the problem for herself, and agreed it was not possible to shower there. She offered us yet another room change. The new room was ok, but even without the mould, chewing gum, bogeys and faulty shower, the aircon remote wouldn’t work, and neither would the TV. The following day we decided to cut our stay at this hotel short and checked out with two outstanding nights to our booking. Also, breakfast was shockingly bad.
trip buenos Aires
Reviewed 5 january, 2020
The Monserrat Hotel is a medium range hotel. it is close to centre , about 1.3 km from Plaza De Mayo. it is on walking distance from most sites. The hotel is reasonable price and reasonable quality , although furniture is not modern. The personnel is very good. The hotel has spacious rooms with airco, and a safe. The bathroom is spacious. The hotel is ok quality for the money. Furniture can be modernised.
brief sightseeing Buenos A
Reviewed 5 january, 2020
monserrat is a good hotel and reasonable price. the furniture is ok but not modern. the breakfast is healthy and adequate. it is good for tourists and family. the staff is very friendly. good for people with medium budget. 1.3 km from plaza de mayo. walking distance centre.
Awful stay, not a 4 star service as promised.
Reviewed 31 january, 2019
I have booked 2 rooms for my partner and me, and my best friend and her partner to stay for a night while visiting Buenos Aires, as it looked fabulous in the photos! and as my friend is pregnant, I thought it'd be great to use the spa facilities. I was welcomed by a male receptionist who was nothing but rude and full of himself when giving answers, and given me the wrong type of bedroom, but got past that and just gone to my room. Towels looked like rags, there was a space for a hair dryer but none there, and all looked really cheap. WiFi didn't work properly. Then we went to use the pool and spa area only for it to be cancelled with a DANGER tape and made it look like a crime scene! so I complaint about this and there was no answer from them and just kept blaming the company I booked this through (at least a young girl was trying to help, it felt like she was embarrassed about the whole situation if I'm honest. In the morning, breakfast was DISGUSTING. Toasters broken, awful coffee, everything looked really unhygienic and only 3 pastries were left (and they tasted like they were from the day before, so I had a bite and left them!!) It looks like they just want to get the place closed or something as it was truly awful!!!! stay away if you can.
Reviewed 2 december, 2018
G 20 caused this stay. Room with a foul damp odor. Towels were like rags. Continental breakfast with old coffee. Fruit rotted. Receptionist was less than friendly. I feel like I was taken advantage because of G20. Overcharged! Pool was unavailable to even view.