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Opinión escrita el 13 de Septiembre de 2021
Stayed for the weekend to visit Universal Studios Hollywood. The staff, food, and rooms were just divine. I was really impressed with the service and how friendly and helpful the staff are. I am already planning my next visit and will stay here again.
An Amazing Hotel With Free Parking!
Opinión escrita el 27 de Agosto de 2021
The front desk staff showed amazing customer service. I interacted with 3 or 4 members from the front desk team while I was there and all of them were awesome. Customer service was excellent. It was an excellent benefit to have the shuttle take us to the WB Studio Tour. That helped out a lot. It was easy to schedule, ride over, get picked up. Our driver was very helpful. He even helped us take photos while at the WB Studio Tour before he headed back.
I will say, I was severely disappointed in the food that I purchased from Olive Bistro. Overall, it was not good. The Spinach and artichoke dip was bad, it had an after taste that definitely lingered. The taco salad was not good, the chicken was not seasoned or definitely under seasoned. The chicken pot stickers were good, as well as the coconut shrimp. The avocado chicken club sandwich was a big letdown. Again, it's just a sandwich so I'm not sure how it came out so poorly in presentation and taste. The chicken definitely needs some level of seasoning. Just because it's a grilled chicken sandwich doesn't mean I should only taste lettuce and avocado. Huge let down on that end. I ordered this during lunch time on 8/24, so the only excuse I could come up with on why the food was so bad is because perhaps the main chef was not on duty at that time? I did not get the impression that a real chef was there. I waited a long time at the front counter for someone to come and take my order, or to see if any customers were waiting to be seated but no one ever came. I eventually walked around to the employees' only area and asked if anyone was working the front counter. I eventually was able to order my food. So overall, not sure what happened with the quality and taste of the food, but I definitely will not order from this place again. There are too many other quality places to get food from, instead of wasting money. While the food was a complete miss, I will definitely praise the bar tending team. Isabelle is an absolute delight. She is great at her job and so friendly and helpful. She gave us suggestions on places to try in the area, including Porto's which was an amazing suggestion, great food. Then there was my encounter with Dennis, the "World Famous Mixologist" - the man, the myth, the legend himself! It was an absolute pleasure to meet Dennis. He made some very good drinks for us as we chatted a bit about some of his favorite restaurants. I definitely have a good list of places to try the next time I'm in town.
Fun in Burbank
Opinión escrita el 17 de Agosto de 2021
Location in Burbank was close to studio tours and Bob Hope airport staff was very helpful with suggestions for best room location in hotel. Room was large and well appointed will stay again when we return to Burbank. We needed to print some tickets and staff was glad to help out. Parking was included in our reservation and easy to access.
Opinión escrita el 15 de Agosto de 2021
My family of 4 stayed here one night when our flight was delayed. The free airport shuttle was great. The driver was very friendly and on time. The room was clean and the shower was amazing. It's within walking distance of a few restaurants and a chain drugstore (helpful if you forget something). I'd stay here again without hesitation.
Great Location, friendly clean hotel
Opinión escrita el 13 de Agosto de 2021
What a lovely surprise, I have not stayed at a coast hotel before. We originally had a reservation at the sister motel (The Safari Inn) but found a good deal on this hotel and switched. It is a bright and clean hotel. The room was really big and the shower was so great! It had two shower heads and a place to sit down.
There is also a patio on the second floor which made for a great place to gather with our family. I would say stay on the second floor in rooms 248, 249, 250 or 232 (I think).
The staff was very friendly and helpful. We had a few drinks from the bar and they were good. The wine selection is not good. We did not eat at the restaurant.
The only down side is the pool is across the street at the Safari Inn but the weather was nice so it wasn't a big deal to walk over there. They also need to update their outlets to include USB ports instead of the outlets and maybe update the clock radio with CD player to a bluetooth speaker. But those are picky things. I would and will stay here again for sure.