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BEWARE,OUR MOTHER ALMOST DROWNED!!!
Opinión escrita el 2 de Septiembre de 2021
On Aug 8, 2021 my family and I stayed at North Texas Jellystone to celebrate a birthday. We had issues with cleanliness of the cabin but that doesn’t even compare to our horrific experience at Pirates Cove water park.
On our second day our family ventured to the water park. Our mother went down the blue closed tube slide which should have had a lifeguard stationed checking on each person as they came into the water. On this particular day the female lifeguard on duty made it her priority to have a conversation with a friend instead of doing her job of guarding life! When my mom came down the slide her head never surfaced, she literally was drowning. Had my sisters not been there to ALERT the lifeguard who did not even notice that her head never surfaced and she was flailing in the water she would have drowned. Please keep in mind only 1 person comes down the slide at a time so my mom was the ONLY person in the water. Her dire situation should have been noticed by the NEGLIGENT staff at the waterpark. Thankfully my sister assisted in saving my mother’s life and to make things worse and to cover her tracks the lifeguard stated “I thought you were playing”. The lifeguard then proceed to joke after the incident with her friend that “a lady” almost drowned. The next day we met in person with General manger Steve Stafford of both Jellystone and Pirates Cove and voiced our grave concerns of the events that happened . He confirmed that no incident report was filed which is protocol. That left us confused as why they would not have a lifeguard at that location capable of doing their job. Since his employees did not complete an incident report, my sister’s completed at that meeting. Steve literally sat with my sisters and I and voiced that an investigation would take place, that we would hear back from him and we thought he showed genuine concern over the incident. However, we are realizing he was just saying what he felt we wanted to hear in that moment, so sad! After not hearing from Steve , we sent not only him a email but everyone in the corporate office a email from the CEO Rob Schutter to the Franchise operations manger Dan Wolford. As of September 2 we have not heard a word from anyone!!!!! Nothing about the investigation , not even a word to see how our mother is doing. Steve Stafford , general manger lied to our face but we will not stop fighting for our mom. There are many other campgrounds and water parks to go in Texas. I would advise anyone DO NOT COME HERE!!!!
Wish there was an option for no stars.
Opinión escrita el 21 de Agosto de 2021
We came for a birthday party. We planned to bring our RV but were told the only way to get next to our family was for both to pay 20.00 fee for assigned parking. Never heard of anything like this before. So we didnt stay just came for the water park and party. We had to go to the guard shack for prepurchased wrist bands and parking passes but there is no way to get from tbe guard shack to the water park by car. So you have to to 2 miles or more down the road and circle back. We ordered food. Took an hour to stand in libe and get food. We rented a family cabana and there were NO trays available to carry food back. I bought 40.00 worth of food and even offered tl give them 5.00 for an empty box or a bag(both were available) to carry my food back. I was told NO very rudely. There was no adult supervision at all. ALL teens working. The guard shack, the grill. The front gate. And ALL of the ones we had contact with had very bad attitudes. Only open for 4 hours today and both areas were closed for 30 minutes at one point. There is nobody on the kiddie side to monitor the slides so we got ran into from behind going down the slide with our 2 year old. Lines were too long to everything. NOTHING is convenient. 100.00 for 4 hours for a family of 3. Terrible experience and I will never go back. I will also make sure all my friends and family knkw as well.
If looking for a cabin rental not the best, meant more for RV people and “rough” campers.
Opinión escrita el 24 de Julio de 2021
We had stayed at the Kerrville location previously and they are not the same at all. Kerrville seems to have more cabins and those cabins are more spread out for relaxation and privacy. The cabins at this location were borderline touching each other and offered no privacy. The conditions of the grounds were astronomically different than at Kerrville as well. Plan for no dog poop stations when you walk your dogs, no trash pickup, grass is dead in most areas with weeds coming through, trash all over the places we went, and most of the areas for kids were really not maintained well. (Most of the pools had weeds growing out the fencing and more.) When we just went we saw that they are expanding to even more RVs lots.
Really would help the experience if they spent that time and energy expanding on maintaining and updating the current activities.
Summary, nice if you expect rough camping conditions. Not to nice if you want a getaway for your family to relax.
Beware of RV site near the water pump (507) and vicinity
Opinión escrita el 30 de Junio de 2021
This is our third year at Jellystone Park for the week of July 4. Up until this visit, I would have given the park a “4”, but this year the park is a “3” and our space is a “2”. We always stay in the Red Carpet RV sites which are wide and have a concrete pad and patio area with grass and newly planted trees. This year we are in the Red Carpet area, however, we are in a site right next to an extremely loud water pump. This pump is for watering grass and filling the lake (per Jellystone). We asked them to at least not turn it on until 8am, as before that is quiet time. It was so loud it woke a child the first morning. They said it wouldn’t run after 5pm, but today, halfway through our 8 day stay, it’s still going in the evening. The park is full so they couldn’t move us anywhere but 30 feet away where you could still hear the pump. Beware if you are assigned a site near the pump- it’s loud and there is no structure over it to muffle the sound. We paid $1,029.00 for the week (8 nights) for just the RV site. It’s definitely not worth the money to have to listen to the pump all day and now all evening. (It stopped running constantly at 8pm and is now just coming on every 10 minutes or so.) As for the park, well, this is our third year so we wouldn’t be back if we didn’t enjoy it. It is nice to be able to go to the water park and do the other activities with kids. Renting a golf cart cost another $700 but it makes getting around the park to the pools and to the water park more convenient. We always decorate ours for the 4th of July parade through the park. There is extensive construction going on in the newer part of the park, but that hasn’t been too intrusive. I’m rating the RV park itself a “3” this year because it doesn’t seem as if it’s being kept up as well as the two previous visits and the issue with the loud water pump.
Go stay at Yogi’s! It’s fun!
Opinión escrita el 17 de Junio de 2021
Our family of four set out on a vacation at this wonderful campground in Texas called Jellystone park. This was our first big trip in our camper that we purchased last fall. We had a great time. There were a few issues, but the staff worked with us and was always there to help. We had opportunities to speak with many of the workers and they were very nice.
We stayed in the campgrounds closet to the Bear’s Den, that’s the place where many of the daily activities take place. Overall, the pull-through spot was nice. I appreciate that it was naturally shady, and the crushed gravel spot was well kept.
On spot 23, we had a tree that prevented us from using a shorter sewage hose, and coupled with the uphill stretch to the sewer drain, made emptying a pain. Rant over.
Our sons are 11 and 12, and they had a great time! That is what was most important to us. They painted crafts, made sand art, tie dyed t-shirts, played paintball, swam, played in the arcade, rode water slides, and more. Heck, we stayed a whole week and didn’t even manage to do everything. We were really impressed by the kindness of many of the other families here, and we think this is a great place to bring kids of all ages for a fun family vacation.
As a grown up, seeing my kids have fun made this vacation worthwhile for me and my wife. I can say that we felt safe letting our kids have some freedom, and relaxing at the campgrounds a bit. The cabins seemed nice, the rental campers were really modern, and the premium campgrounds looked nice as well. I think they would be a bit warmer due to the lack of shade since that part of the camp is newer and there aren’t many trees.
They are building more stuff out there, including an indoor pool! There are some parts of the park that looked like they were a bit unkempt. This was mostly around the older areas where the pond is. This could have something to do with COViD being last year, and staffing issues. I’m not judging that.
One tip. On the blue slide at the Pirate’s Cove, keep those elbows in!