Do Not Stay At This Hotel
Reviewed 2 August, 2021
This hotel should not be noted as being part of Best Western. The reviews and photos on the internet are deceiving. The internet states this hotel follows COVID protocols, but it does not! This place was so dirty. The sheets were dingy white, the lighting was so low you could hardly see, the TV didn't work. We didn't feel safe. People were living in this hotel and were sitting out front of the building/in the parking lot. We checked in, saw the place, and checked out. We were suppose to stay for 2 nights. They refunded our 2nd night, but not the first- even after only being there for a half hour (time it took to secure a new reservation somewhere else). We would not recommend this hotel under any circumstances.
Unpleasant Stay at SureStay
Reviewed 10 July, 2021
Upon arriving at 6:30 p.m. and checking in, we went to our room. Two spiders were found in the bathroom--fortunately, one was dead. In the early morning hours, I felt something crawling on my foot--under the covers. I thought it might be another spider, but it was a cockroach! After finishing its occupancy in my bed, I used the bathroom only to find a larger one there! His stay at SureStay ended as well, but needless to say, it was a most unpleasant experience. There was dust, filth, and old food under the cushion of the easy chair in the room---a good place for roaches to get a light snack. The light/exhaust fan fixture in the bathroom had broken bearings causing it to sound unbelievably loud. Furthermore the exhaust vent was so covered with dust that its appearance was disgustingly unclean and most unpleasant. I was unsure how any dust or moisture, could be exhausted through the matted dust blocking this vent. A "take-away" breakfast was supposed to be provided for this over $100 a night room . . . it wasn't, and NO credit was offered. The internet was unsecured, and I was duly warned to be at risk by my computer security software to enter only at my own peril. I chose not to. I have never had such a warning at any other Best Western branded hotel/motel. On a positive note, the front desk clerk(s) were attentive and stated that they would let the manager know. Also, on a positive note, the water was plentiful and hot. I note some of these issues have been reported before in earlier reviews in this same year (2021), but obviously, little has changed in spite of "promises" to improve and "try them again". In addition, the white towels were "washed" but needed bleaching as most bath towels, mat, and hand towels had black stains on them as if they had been used to clean car tires or black polished shoes. Best Western would be well-advised to remove this hotel from their branded list as it only makes them appear to not be concerned with cleanliness, quality, and client service. Regrettably for this SureStay, I will surely not stay there again. As a frequent client of Best Western, and who usually leaves housekeeping tips (but not this time), I would have to be paid to stay in any room with such shortcomings rather than my occupying and paying for such unpleasant surroundings. I have photos of these concerns--something I normally don't take of a hotel room, but I could hardly believe what I saw.
BW has degraded to this??
Reviewed 24 June, 2021
It was truly one of the top three worst experiences I have had in my 58 years of life. I am a Best Western Gold member and devout patron of the Best Western brand. In the past year alone, I have spent literally thousands of dollars staying at hotels under the BW brand. The stay was so horrendous, I am contemplating removing BW from not only my patronage, but my Firm, family and friends. I have pictures to substantiate my statements. I booked the room through the BW website as a logged in gold member. I paid $91 and change. On this trip I had driven 13 1/2 hours from Waukesha to Calhoun. I arrived around 9 pm. The woman at the front desk was very pleasant. And that is where any good ended. In the room, the tv remote would not work, there was no phone (an ADA violation), the WiFi did not work, the carpet was sticky and nasty, the room wreaked of dampness, stench and nicotine, a large spider had set up home in the tub by the drain, the tub drain looked like the top of an open septic tank truly disgusting, there was, what appeared to be old bodily fluids on the wood panel below the sink, the shower curtain was a dingy, dark yellow at the bottom, there were flies flying in and out and German cockroaches under the microwave and elsewhere. By morning the spider had trapped one in the tub. You could not pay me $500 to stay one more night in that room. I was so extremely disappointed that I lost all faith in the BW brand that I have trusted for more than two decades. Plainly, if that franchisee remains under the BW brand, I no longer will as a patron. I can take my thousands of dollars a year elsewhere where it is appreciated. I cannot fathom how such a respectable brand as Best Western has degraded to having this hotel on it's website and using the BW brand. Very, very sad.
Reviewed 10 June, 2021
We were traveling to FL and decided to try and get a room for the night. We booked our room on Priceline and they booked us for the following day the lady at the front desk was extremely helpful in getting our reservations adjusted and was insistent with Priceline on getting our refund. As soon as we walked in the lobby it instantly smelt/ looked nice and clean and the rooms were exactly the same.
WORST MOTEL EVER!! GROSS HELLHOLE. LESSON LEARNED
Reviewed 6 June, 2021
Outside nicely renovated, but inside didn't match. They tried to make it look nice with a new headboard and desk, but room was nasty. Bed was nicely made but there were stains on the sheets and juice stains on the white bedspread. Pillows were cheap. The room didn't feel clean even though it looked as if it had been cleaned. The tables were dusty and floor was dirty. There was pet food in the corners and around the trash can- it wasn't vacuumed well. Although the carpet looked new, it was fraying around the edges as if the contractor didn't know how to install it properly. Same in the bathroom. The tile job looked subpar, as if it wasn't done properly, and there was already mold around the old tub. Our room smelled like an ashtray even though front desk swore there was no smoking and that the hotel had a no smoking policy. Our bathroom had a foul odor, like drug smoke wafting from room above, that almost knocked us out when we opened the door and stepped outside our room. All night people were running around ,stomping, going in and out. The front desk lady said she lives next to that room and heard it all night as well. She confirmed that she thought it was drug activity, as we suspected. We think it seemed like prostitution. We didn’t get ANY sleep, which was the reason we stopped here, so checked out first ASAP in the morning, around 7AM. The woman that was working the front desk, at that time, said there was nothing she could do because the night was over.