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Seems to be hotel management is not genuine
Opinión escrita el 14 de Agosto de 2021
Based on best western brand name I reserved this hotel online. Initially I had been offered a room in first/ground floor which was really very bad with dust and stinking smell. So I asked front desk girl to change it to second floor. She was very kind to change. But next day when I was at work hotel management called me saying to move to another room as they allotted to another person. One important thing I have to mention is I stayed for 4 nights and they charged me for 5 nights. I especially asked front desk to issue the bill while checkout. Hotel management came back saying it’s booked online so you will get bill online. Actually online I booked for 3 nights and I extended one day. When I checked with best western they confirmed that hotel management supposed to issue bill. But I don’t have proof of check out other than my return flight ticket. Best western customer care is continusly following up with hotel management from 2 months till now no response from them. I spent hours of time with customer care but no use. One more thing not but not least make sure to park your car at safe place. Otherwise you have to see dents getting added each night.
WORST EXPERIENCE OF MY LIFE
Opinión escrita el 6 de Agosto de 2021
I never write reviews but this one topped the cake. THEY HAVE BED BUGS AND HAD STAINS ON EVERY BED SHEET AND EVERY TOWEL IN THE ROOM. They front desk were extremely rude and did nothing to help. Stay away at all costs!!!!! Literally the worst hotel I ever stayed in.
Do Not Stay At This Hotel
Opinión escrita el 2 de Agosto de 2021
This hotel should not be noted as being part of Best Western. The reviews and photos on the internet are deceiving. The internet states this hotel follows COVID protocols, but it does not! This place was so dirty. The sheets were dingy white, the lighting was so low you could hardly see, the TV didn't work. We didn't feel safe. People were living in this hotel and were sitting out front of the building/in the parking lot. We checked in, saw the place, and checked out. We were suppose to stay for 2 nights. They refunded our 2nd night, but not the first- even after only being there for a half hour (time it took to secure a new reservation somewhere else). We would not recommend this hotel under any circumstances.
Unpleasant Stay at SureStay
Opinión escrita el 10 de Julio de 2021
Upon arriving at 6:30 p.m. and checking in, we went to our room. Two spiders were found in the bathroom--fortunately, one was dead. In the early morning hours, I felt something crawling on my foot--under the covers. I thought it might be another spider, but it was a cockroach! After finishing its occupancy in my bed, I used the bathroom only to find a larger one there! His stay at SureStay ended as well, but needless to say, it was a most unpleasant experience. There was dust, filth, and old food under the cushion of the easy chair in the room---a good place for roaches to get a light snack. The light/exhaust fan fixture in the bathroom had broken bearings causing it to sound unbelievably loud. Furthermore the exhaust vent was so covered with dust that its appearance was disgustingly unclean and most unpleasant. I was unsure how any dust or moisture, could be exhausted through the matted dust blocking this vent. A "take-away" breakfast was supposed to be provided for this over $100 a night room . . . it wasn't, and NO credit was offered. The internet was unsecured, and I was duly warned to be at risk by my computer security software to enter only at my own peril. I chose not to. I have never had such a warning at any other Best Western branded hotel/motel. On a positive note, the front desk clerk(s) were attentive and stated that they would let the manager know. Also, on a positive note, the water was plentiful and hot. I note some of these issues have been reported before in earlier reviews in this same year (2021), but obviously, little has changed in spite of "promises" to improve and "try them again". In addition, the white towels were "washed" but needed bleaching as most bath towels, mat, and hand towels had black stains on them as if they had been used to clean car tires or black polished shoes. Best Western would be well-advised to remove this hotel from their branded list as it only makes them appear to not be concerned with cleanliness, quality, and client service. Regrettably for this SureStay, I will surely not stay there again. As a frequent client of Best Western, and who usually leaves housekeeping tips (but not this time), I would have to be paid to stay in any room with such shortcomings rather than my occupying and paying for such unpleasant surroundings. I have photos of these concerns--something I normally don't take of a hotel room, but I could hardly believe what I saw.
BW has degraded to this??
Opinión escrita el 24 de Junio de 2021
It was truly one of the top three worst experiences I have had in my 58 years of life. I am a Best Western Gold member and devout patron of the Best Western brand. In the past year alone, I have spent literally thousands of dollars staying at hotels under the BW brand. The stay was so horrendous, I am contemplating removing BW from not only my patronage, but my Firm, family and friends. I have pictures to substantiate my statements. I booked the room through the BW website as a logged in gold member. I paid $91 and change. On this trip I had driven 13 1/2 hours from Waukesha to Calhoun. I arrived around 9 pm. The woman at the front desk was very pleasant. And that is where any good ended. In the room, the tv remote would not work, there was no phone (an ADA violation), the WiFi did not work, the carpet was sticky and nasty, the room wreaked of dampness, stench and nicotine, a large spider had set up home in the tub by the drain, the tub drain looked like the top of an open septic tank truly disgusting, there was, what appeared to be old bodily fluids on the wood panel below the sink, the shower curtain was a dingy, dark yellow at the bottom, there were flies flying in and out and German cockroaches under the microwave and elsewhere. By morning the spider had trapped one in the tub. You could not pay me $500 to stay one more night in that room. I was so extremely disappointed that I lost all faith in the BW brand that I have trusted for more than two decades. Plainly, if that franchisee remains under the BW brand, I no longer will as a patron. I can take my thousands of dollars a year elsewhere where it is appreciated. I cannot fathom how such a respectable brand as Best Western has degraded to having this hotel on it's website and using the BW brand. Very, very sad.