Cancun Bay Resort
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TripAdvisor Review
Based on 2131 review
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Availability
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Padrão
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 2 children -
by 5 years
Immediate booking
Superior Vista Mar
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 2 children -
by 5 years
Immediate booking
Suite Jr.
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Cancellation Policy
Amenities in this room:
Max 5 adults
Max 2 children -
by 5 years
Immediate booking
Suíte Master
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Cancellation Policy
Amenities in this room:
Max 8 adults
Max 4 children -
by 5 years
Immediate booking
Property Info
Hotel ALL INCLUSIVE at beach. A beachfront hotel located on the beautiful Mexican Caribbean offering an All-Inclusive program, this great location is perfect for all travelers who wants relax, know the heart of Cancun as well who wants to have fun and live the nightlife of this destination.
Check-out ends at: 12:00
Property Amenities
Family entertainment and services
NannyReception services
Services / Luggage StorageExchangeTerraceTourist OfficeCleaning / Laundry Services
Laundry / Dry CleaningOnline check-inCommon areas
GimnasioPlayroomFood & Beverage
BarrestaurantPublic RestaurantBuffet RestaurantTransport options
Pets not allowedSpaTVWellness facilities
Servicio de lavanderíaCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SMassages on RequestDirect beach accessWheelchairs AccessActivities
Bath/Shower ComboBusiness Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Conference Centerseveral
Special diet menus (on request)Wheelchair AccessibilitySmoking areaStores
Gift ShopGuest rating
TripAdvisor
Travelers rating
Excellent
1184
Very Good
581
Good
221
Reasonable
69
Bad
75
Travelers profile
Business
21
Couples
566
Solo travel
80
Family
873
Friends getaway
409
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Great value
Reviewed 21 january, 2022
We loved our stay! Hotel was very nice and staff was super friendly and accommodating! There was plenty of activities offered throughout the day organized by the staff, especially Catherine, and lots of food options. Would definitely come back to this resort!
Q5419BUalexac
Nice Xmas & New Year
Reviewed 17 january, 2022
We arrived on 23rd December and Reggie on reception was really helpful and friendly. I had previously emailed the hotel asking them to provide my parents a ground floor room, due to my mum struggling to walk, they provided this and we were just above them, we overlooked the quiet pool, restaurant and night bar area. The only down side was if entertainment, you wouldn't get much sleep until finished, could not complain as they provided what I asked for. Drinks are served 11-11pm they are ok, Hubby and Dad said Beer was good, they've certainly tasted a lot worse! the vodka did have a strange taste but was passable, I drank the cocktails mainly especially the "Mudslide" that was lovely, Zuly around the pool area and her colleagues were great serving you all day, she certainly remembered our orders and was great. The hotel let us use their wheelchair from stores for my mum as she was really struggling, it was wheelchair friendly and it certainly was helpful. Dad has a massage on the beach and said it was excellent, best one he's had a while. if you do sit around the pool, often during the day, they will play water polo or basketball, so expect to get a small splash every now and then, but nothing huge. The room was ok, bed was comfy, room made up every day and clean towels provided. The shower did occasionally drop pressure while under it, once it built back up about 1 minute later it was fine again. great that the toilet was separate, the mini fridge was stocked with 2 bottles of water, couple of cans and juice, which was replenished when used. all in all everything so far was ok. The only thing I wasn't over keen on was the food, most of the time is wasn't warm, we always had cereal for breakfast as knew that didn't need heat, as someone has mentioned, the waiters weren't very attentive at getting you tea or coffee in the mornings, often we had to go over to the station and ask for hot drinks also if you wanted any condiments you had to ask for them as well, I get there was someone serving your food to stop cross contamination due to Covid, but more that 1 person would stop the queues forming and you may get warmer food. We did always find something to eat. The snacks around the pool bar at 11am were warmer and we would often eat there for lunch and didn't really go to main restaurant, mainly hot dogs, burgers, chips. salad, nacho's and often pork bites etc.
randyfriggs
Vacation
Reviewed 10 january, 2022
The Cancun Bay Resort staff was friendly and helpful. Especially Sheila, Lupe, Gabriel, Luis, Zulu, and Santiago who worked in the kitchen and bar did a good job. The hotel is small, but the service and the food is good. The workers are all very respectful and friendly. Thank you Haro Family.
143lupitah
November honeymoon in Cancun
Reviewed 9 january, 2022
All staff in hotel friendly and helpful. Special mention to Lupe, Gabriel and Chayla. Our stay was really enjoyable only down side was loud music at pool bar Overall very well run, everyone of the staff lovely I would recommend this hotel we had a great honeymoon
caroliney410
Very good!
Reviewed 2 january, 2022
The best of the resort is it's personalized service. Mostly in the pool / beach area. There are Fabiola, Zuly and Fabio who make the magic! Also, the resort has a short but a very nice beach. With "amacas" in the water for relaxing. The animation staff do a good job! And we loved a cuban singer in the nights! The food is good. Elaborated like at home! The rooms needs more maintenance.
carlosmR4895IL