Cancun Bay Resort

Hotel ALL INCLUSIVE at beach. A beachfront hotel located on the beautiful Mexican Caribbean offering an All-Inclusive program, this great location is perfect for all travelers who wants relax, know the heart of Cancun as well who wants to have fun and live the nightlife of this destination.

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OpenWeather

5

Padrão

The room has one or two double beds, air conditioning service, balcony or terrace, high definition television, cable television service, saf...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

4

Superior Vista Mar

Room with sea view that has one or two double beds, air conditioning service, balcony or terrace with sea view, high definition TV and cable...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

5

Suite Jr.

the room has a king size bed and 2 double beds, air conditioning service, balcony or terrace, high definition and cable TV, safe, makeup mir...

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Cancellation Policy

Amenities in this room:

Max 5 adults

Max 2 children -

by 5 years

Immediate booking

5

Suíte Master

The room has a totally private bedroom with a king-size bed and its own bathroom, a second semi-private bedroom with a double bed, a second ...

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Cancellation Policy

Amenities in this room:

Max 8 adults

Max 4 children -

by 5 years

Immediate booking

Property Info

Check-in starts at: 15:00

Check-out ends at: 12:00

Hotel ALL INCLUSIVE at beach. A beachfront hotel located on the beautiful Mexican Caribbean offering an All-Inclusive program, this great location is perfect for all travelers who wants relax, know the heart of Cancun as well who wants to have fun and live the nightlife of this destination.

Blvd. Kulkucan Km. 3.5, Zona Hotelera, 77500 Cancún, QROO - Cancún, Quintana Roo - Mexico - 77500

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 12:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1305

  • Very Good

    594

  • Good

    226

  • Reasonable

    79

  • Bad

    82

Travelers profile
  • Business

    21

  • Couples

    600

  • Solo travel

    84

  • Family

    947

  • Friends getaway

    428

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

This place was blah blah, definitely won't be staying here again..

Reviewed 25 june, 2022

We stayed here June 20th till June 24th In the 2 bedroom suite. The rooms were clean but the "mini bar" wasn't really a bar at all literally 2 waters 3 sodas and two kids juices, zero beer. All inclusive was ridiculous, Couldn't get a drink soda untill after 11am. Also food was horrible no selection, everything was loaded with carrots , I mean everything which I thought was weird. Also my daughter's have allergies one anaphalctic shock for cinnamon and all the deserts had cinnamon. Also, my youngest daughter has severe allergies to carrots and the same deal there. The resort wasn't accommodating at all to food allergies. The resort is also next door to Temptation a optional clothing resort and my daughter's 6 and 8 yes old and my husband were walking down the beach and naked people were right in plain view.

Theresa E

First time in Cancun

Reviewed 24 june, 2022

Cancun Bay is such a nice resort. Staff here are so friendly. Lots of activities and their drinks are excellent. Will definitely come back here! Katherine entertainment staff is so nice and friendly! :)

305czarinap

Family Visit

Reviewed 18 june, 2022

The resort is very family oriented. They have many games organized for all to enjoy. For example volleyball, waterpolo, beach volleyball. In the evening they have events for example movie night, mexican folklorico, cuban night and more. Jackie, Victor, Katheryn are great. Very friendly and professional. They have a lot of patience with the children and love playing with the children. The food is great, especially the sushi bar. The wait staff was great. The waiters are very professional Fabi and Alejandra were very attentive.

Odyssey550292

perfect

Reviewed 17 june, 2022

it has a nice view the hotels let you look at the sea it is very warm the weather you can leave your things in the sand and nobody takes them the attention they give in the hotel is very good they give you good attention and it is very economical the food is very tasty

adriana v

Trashy low end resort, avoid if you can afford literally anywhere else

Reviewed 12 june, 2022

We intended to dive this whole trip and not spend time on the resort, but the weather kept us in. So we really got to "soak in the experience" over a few days, and let me tell you, it's an experience. Nothing "happened" in particular that would tank this to a 1 star, but this resort has zero redeeming qualities and appears to be managerially neglected in every way possible. Food: The food and drinks are terrible. Bad noodles and questionable looking meat every day. The "sushi bar" is a pretty sad excuse for a perk, with imported alaskan fish, nothing caught locally. Fish was borderline sour. It sits out in the heat all day, with birds stealing fish directly out of the bins. The alcoholic drinks are watered down but full of sugar, so good luck if you're even just looking to drink. Hospitality: The staff do not seem to understand they work at a hotel. Requests for towels were ignored, we were chased down in the hallway to pay for "room service" because we brought a plate outside of the dining hall (they literally took a 5 dollar bill from us at an all inclusive resort for this), you'll wait at a bar for 20+ minutes before getting served. Cleanliness: This I can't be as hard about, but this hotel was not designed to route water and mitigate flooding in any way. It rained most of the time we were there, and water needed to be mopped away constantly. The rooms are also not cleaned in a timely manner, skipping days entirely. Vibe: Parents changing diapers at the pool. Pitbull playing constantly. Three different songs playing at a time. Horrible live music played next to your room at 10pm. People throwing up on tables at the bar, another couple picking fights, people shouting at soccer matches. It's really like a Mexican dive bar with a pool. Avoid this place. Spend a little more somewhere else.

jakemisra