Cancun Bay Resort
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5
Padrão
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 2 children -
by 5 years
Immediate booking
4
Superior Vista Mar
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 2 children -
by 5 years
Immediate booking
5
Suite Jr.
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Cancellation Policy
Amenities in this room:
Max 5 adults
Max 2 children -
by 5 years
Immediate booking
5
Suíte Master
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Cancellation Policy
Amenities in this room:
Max 8 adults
Max 4 children -
by 5 years
Immediate booking
Property Info
Check-out ends at: 12:00
Hotel ALL INCLUSIVE at beach. A beachfront hotel located on the beautiful Mexican Caribbean offering an All-Inclusive program, this great location is perfect for all travelers who wants relax, know the heart of Cancun as well who wants to have fun and live the nightlife of this destination.
Blvd. Kulkucan Km. 3.5, Zona Hotelera, 77500 Cancún, QROO - Cancún, Quintana Roo - Mexico - 77500
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
1305
Very Good
594
Good
226
Reasonable
79
Bad
82
Travelers profile
Business
21
Couples
600
Solo travel
84
Family
947
Friends getaway
428
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
This place was blah blah, definitely won't be staying here again..
Reviewed 25 june, 2022
We stayed here June 20th till June 24th In the 2 bedroom suite. The rooms were clean but the "mini bar" wasn't really a bar at all literally 2 waters 3 sodas and two kids juices, zero beer. All inclusive was ridiculous, Couldn't get a drink soda untill after 11am. Also food was horrible no selection, everything was loaded with carrots , I mean everything which I thought was weird. Also my daughter's have allergies one anaphalctic shock for cinnamon and all the deserts had cinnamon. Also, my youngest daughter has severe allergies to carrots and the same deal there. The resort wasn't accommodating at all to food allergies. The resort is also next door to Temptation a optional clothing resort and my daughter's 6 and 8 yes old and my husband were walking down the beach and naked people were right in plain view.
Theresa E
First time in Cancun
Reviewed 24 june, 2022
Cancun Bay is such a nice resort. Staff here are so friendly. Lots of activities and their drinks are excellent. Will definitely come back here! Katherine entertainment staff is so nice and friendly! :)
305czarinap
Family Visit
Reviewed 18 june, 2022
The resort is very family oriented. They have many games organized for all to enjoy. For example volleyball, waterpolo, beach volleyball. In the evening they have events for example movie night, mexican folklorico, cuban night and more. Jackie, Victor, Katheryn are great. Very friendly and professional. They have a lot of patience with the children and love playing with the children. The food is great, especially the sushi bar. The wait staff was great. The waiters are very professional Fabi and Alejandra were very attentive.
Odyssey550292
perfect
Reviewed 17 june, 2022
it has a nice view the hotels let you look at the sea it is very warm the weather you can leave your things in the sand and nobody takes them the attention they give in the hotel is very good they give you good attention and it is very economical the food is very tasty
adriana v
Trashy low end resort, avoid if you can afford literally anywhere else
Reviewed 12 june, 2022
We intended to dive this whole trip and not spend time on the resort, but the weather kept us in. So we really got to "soak in the experience" over a few days, and let me tell you, it's an experience. Nothing "happened" in particular that would tank this to a 1 star, but this resort has zero redeeming qualities and appears to be managerially neglected in every way possible. Food: The food and drinks are terrible. Bad noodles and questionable looking meat every day. The "sushi bar" is a pretty sad excuse for a perk, with imported alaskan fish, nothing caught locally. Fish was borderline sour. It sits out in the heat all day, with birds stealing fish directly out of the bins. The alcoholic drinks are watered down but full of sugar, so good luck if you're even just looking to drink. Hospitality: The staff do not seem to understand they work at a hotel. Requests for towels were ignored, we were chased down in the hallway to pay for "room service" because we brought a plate outside of the dining hall (they literally took a 5 dollar bill from us at an all inclusive resort for this), you'll wait at a bar for 20+ minutes before getting served. Cleanliness: This I can't be as hard about, but this hotel was not designed to route water and mitigate flooding in any way. It rained most of the time we were there, and water needed to be mopped away constantly. The rooms are also not cleaned in a timely manner, skipping days entirely. Vibe: Parents changing diapers at the pool. Pitbull playing constantly. Three different songs playing at a time. Horrible live music played next to your room at 10pm. People throwing up on tables at the bar, another couple picking fights, people shouting at soccer matches. It's really like a Mexican dive bar with a pool. Avoid this place. Spend a little more somewhere else.
jakemisra