Cancun Bay Resort

TripAdvisor Review

Based on 2131 review

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Hotel ALL INCLUSIVE at beach. A beachfront hotel located on the beautiful Mexican Caribbean offering an All-Inclusive program, this great location is perfect for all travelers who wants relax, know the heart of Cancun as well who wants to have fun and live the nightlife of this destination.

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Availability

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Padrão

The room has one or two double beds, air conditioning service, balcony or terrace, high definition television, cable television service, saf...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Superior Vista Mar

Room with sea view that has one or two double beds, air conditioning service, balcony or terrace with sea view, high definition TV and cable...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Suite Jr.

the room has a king size bed and 2 double beds, air conditioning service, balcony or terrace, high definition and cable TV, safe, makeup mir...

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Cancellation Policy

Amenities in this room:

Max 5 adults

Max 2 children -

by 5 years

Immediate booking

Suíte Master

The room has a totally private bedroom with a king-size bed and its own bathroom, a second semi-private bedroom with a double bed, a second ...

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Cancellation Policy

Amenities in this room:

Max 8 adults

Max 4 children -

by 5 years

Immediate booking

Property Info

Hotel ALL INCLUSIVE at beach. A beachfront hotel located on the beautiful Mexican Caribbean offering an All-Inclusive program, this great location is perfect for all travelers who wants relax, know the heart of Cancun as well who wants to have fun and live the nightlife of this destination.

Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Family entertainment and services
Nanny
Reception services
Services / Luggage StorageExchangeTerraceTourist Office
Free WifiAccepts major credit cardsPolyglot TeamBus parkingSpaWedding ServiceBus parkingJacuzziPlayground
Cleaning / Laundry Services
Laundry / Dry CleaningOnline check-in
Common areas
GimnasioPlayroom
Food & Beverage
BarrestaurantPublic RestaurantBuffet Restaurant
Transport options
Pets not allowedSpaTV
Wellness facilities
Servicio de lavanderíaCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SMassages on RequestDirect beach accessWheelchairs Access
Activities
Bath/Shower Combo
Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Conference Center
several
Special diet menus (on request)Wheelchair AccessibilitySmoking area
Stores
Gift Shop

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1184

  • Very Good

    581

  • Good

    221

  • Reasonable

    69

  • Bad

    75

Travelers profile
  • Business

    21

  • Couples

    566

  • Solo travel

    80

  • Family

    873

  • Friends getaway

    409

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great value

Reviewed 21 january, 2022

We loved our stay! Hotel was very nice and staff was super friendly and accommodating! There was plenty of activities offered throughout the day organized by the staff, especially Catherine, and lots of food options. Would definitely come back to this resort!

Q5419BUalexac

Nice Xmas & New Year

Reviewed 17 january, 2022

We arrived on 23rd December and Reggie on reception was really helpful and friendly. I had previously emailed the hotel asking them to provide my parents a ground floor room, due to my mum struggling to walk, they provided this and we were just above them, we overlooked the quiet pool, restaurant and night bar area. The only down side was if entertainment, you wouldn't get much sleep until finished, could not complain as they provided what I asked for. Drinks are served 11-11pm they are ok, Hubby and Dad said Beer was good, they've certainly tasted a lot worse! the vodka did have a strange taste but was passable, I drank the cocktails mainly especially the "Mudslide" that was lovely, Zuly around the pool area and her colleagues were great serving you all day, she certainly remembered our orders and was great. The hotel let us use their wheelchair from stores for my mum as she was really struggling, it was wheelchair friendly and it certainly was helpful. Dad has a massage on the beach and said it was excellent, best one he's had a while. if you do sit around the pool, often during the day, they will play water polo or basketball, so expect to get a small splash every now and then, but nothing huge. The room was ok, bed was comfy, room made up every day and clean towels provided. The shower did occasionally drop pressure while under it, once it built back up about 1 minute later it was fine again. great that the toilet was separate, the mini fridge was stocked with 2 bottles of water, couple of cans and juice, which was replenished when used. all in all everything so far was ok. The only thing I wasn't over keen on was the food, most of the time is wasn't warm, we always had cereal for breakfast as knew that didn't need heat, as someone has mentioned, the waiters weren't very attentive at getting you tea or coffee in the mornings, often we had to go over to the station and ask for hot drinks also if you wanted any condiments you had to ask for them as well, I get there was someone serving your food to stop cross contamination due to Covid, but more that 1 person would stop the queues forming and you may get warmer food. We did always find something to eat. The snacks around the pool bar at 11am were warmer and we would often eat there for lunch and didn't really go to main restaurant, mainly hot dogs, burgers, chips. salad, nacho's and often pork bites etc.

randyfriggs

Vacation

Reviewed 10 january, 2022

The Cancun Bay Resort staff was friendly and helpful. Especially Sheila, Lupe, Gabriel, Luis, Zulu, and Santiago who worked in the kitchen and bar did a good job. The hotel is small, but the service and the food is good. The workers are all very respectful and friendly. Thank you Haro Family.

143lupitah

November honeymoon in Cancun

Reviewed 9 january, 2022

All staff in hotel friendly and helpful. Special mention to Lupe, Gabriel and Chayla. Our stay was really enjoyable only down side was loud music at pool bar Overall very well run, everyone of the staff lovely I would recommend this hotel we had a great honeymoon

caroliney410

Very good!

Reviewed 2 january, 2022

The best of the resort is it's personalized service. Mostly in the pool / beach area. There are Fabiola, Zuly and Fabio who make the magic! Also, the resort has a short but a very nice beach. With "amacas" in the water for relaxing. The animation staff do a good job! And we loved a cuban singer in the nights! The food is good. Elaborated like at home! The rooms needs more maintenance.

carlosmR4895IL