Canopy By Hilton Cancun La Isla

Starting at

$ 157

TripAdvisor Review

Based on 213 review

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Hello and welcome to Canopy by Hilton Cancun La Isla, a new, urban hotel beside the lagoon in Cancun's hotel zone. Enjoy being steps from some of the area's best shopping, restaurants and white sand beaches. Our Just-Right Rooms are comfortable, modern spaces with free WiFi, a 55-inch HDTV, murals f...

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Property Info

Hello and welcome to Canopy by Hilton Cancun La Isla, a new, urban hotel beside the lagoon in Cancun's hotel zone. Enjoy being steps from some of the area's best shopping, restaurants and white sand beaches. Our Just-Right Rooms are comfortable, modern spaces with free WiFi, a 55-inch HDTV, murals from local artists and our exclusively designed Canopy beds. Deluxe rooms feature views of the ocean and double shower, while our suites include a living room, dining area, espresso/bar cart and hanging chair. Feel better going forward and fill up your bottles with filtered water on every floor. Welc...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    176

  • Very Good

    16

  • Good

    10

  • Reasonable

    4

  • Bad

    7

Travelers profile
  • Business

    28

  • Couples

    40

  • Solo travel

    7

  • Family

    27

  • Friends getaway

    40

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Service is terrible

Reviewed 4 december, 2021

We were here for 3 nights. Service is slow or non-existent which is awful for being a hotel. I’d have preferred an Airbnb to this bc we paid a “service” charge every day on our bill alongside all the tips we gave. We are Hilton diamond members and they “upgraded” us to the highest floor. Not a nicer room. Ok whatever. We called down for a fork for our meal. 45 min later still no fork so we just ate our meal. When the bellhop had shown us to our room he said it was very important to use the safe as the cleaning staff takes things. Cool. So - we decided let’s just not have them come clean our room right? There was no do not disturb sign, so we called down for one. This time we waited about 30 min then I sent my husband down to the front desk to just grab it so we could go. They said he couldn’t just get one, someone would bring one up, so we waited another 20 min and we got one. The one highlight is they have good breakfast (if you order - I do NOT recommend the buffet) and the pool is very nice on the roof as well. Another bad highlight was our first night up at the pool - they have bar/food service and I ordered a coffee. Which on the menu was about 80 pesos. He asked if I needed change, I said yes. About 20 min go by and there is no one else up there with us and still no change. And this guy is just on his phone chilling. So my husband asks when he sees him - hey can you bring our change? And he finally does - it’s $120 pesos in change. Apparently he was going to keep that. I gave him the 20 pesos because I’m not a jerk. This resulted with me never ordering on the roof again. Overall we will not be back.

FreundlyTravels

A Perfect Stay

Reviewed 3 december, 2021

The staff, the check-in, food, room, service was all amazing. Zero complaints. And they even have a rooftop patio with an amazing view. It’s next to an outdoor mall and across the street from the beach access that’s next to Yamil Lu’um, 13th-century Mayan temple.

RQMAN01

Excellent Value and Amazing Staff

Reviewed 28 november, 2021

We stayed at Canopy by Hilton in Cancun with my spouse and dog for the fifth time since March 2020. Each time we return to Canopy La Isla because of the convenient location, very clean and well appointed rooms and because they welcome our little Havanese dog Oliver who has the best time greeting staff and guests.

Matthew K

Amazing and super helpful wait staff and delicious food

Reviewed 14 november, 2021

I loved eating at the hotel. As a vegetarian I was nervous about finding meals in Mexico, but Canopy has several excellent options - way more than just the typical salad. Foods like grilled mushroom tacos, beyond burgers, and delicious fries. Maggy was especially friendly and helpful in describing the menu items and assisting me with customizing my order. Today while exploring cenotes I took my iPhone in the water and unfortunately some water got inside despite Apple’s claims about the XS being waterproof. I asked our wait staff Yohandra about it and she went above and beyond by obtaining some uncooked rice for me to dry out my iPhone. This saved me a drive to the local grocer and having to locate rice late at night. It meant a lot and the food was still amazing. Best service I have received in the Americas.

Joe N

The hotel is in a good location en Zona Hotelera. The attention is amazing and the people very kind and friendly.

Reviewed 11 november, 2021

Good service and the attention was one of the best. Well, we are talking about visiting Mexico; people here is kind and very friendly everywhere. The hotel is well located; however, the beach is not as close as I wanted, but it is a short ride in public transportation (MX$12, less than US$1).

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