Hard Rock Hotel Cancun

TripAdvisor Review

Based on 15751 review

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Hard Rock Resort Cancun knows no limits, we took all the awesome of Rock & Roll and made it a vacation that has to be experienced to be believed. That means access to unbelievable All Inclusive amenities like experiential dining at 9 world-class restaurants, never-ending cocktails, legendary enterta...

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Availability

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Diamond Ocean View King

430 sq. Ft. | View: To the sea and the best places. Maximum occupancy: 2 guests. * Exclusive adult category We will give you excitement. Sta...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 3 years

Immediate booking

Deluxe Lagoon View - King bed

430 sq. ft. View: To the lagoon Maximum occupancy in a room with a king size bed: 2 people plus 1 child from 0 to 12 years old. Live like a ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 3 years

Immediate booking

Deluxe Ocean View King

430 sq. ft. | View: to the sea. Maximum occupancy in the room with a king-size bed: 2 people plus 1 child from 0 to 12 years old. We really ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 3 years

Immediate booking

Rock Royalty Ocean View King with Personal Assista

430 sq. ft. | Sea view. Maximum occupancy 2 adults. / Area: 39.99 m2 Welcome to Hard Rock Royalty. Take off your shoes and get ready to rela...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 3 years

Immediate booking

Deluxe Lagoon View - Double bed

430 sq. ft. View: To the lagoon Maximum occupancy in a room with two matrimonial beds: 4 people plus 1 child under 3 years in a cot. / I liv...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 3 years

Immediate booking

Deluxe Ocean View Double

430 sq. ft. | View: to the sea. Maximum occupancy in a room with two Matrimonial beds: 4 people plus 1 child under 3 years in a cot. We real...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 3 years

Immediate booking

Deluxe Family Lagoon View (2 Bdr)

860 sq. ft. | View: Towards the Lagoon. Maximum occupancy: 6 people, including children from 4 to 17 years old and children from 0 to 3 year...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 5 children -

by 3 years

Immediate booking

Rock Suite Ocean View (2Bdr) with Personal Assista

1,065 Sq. Ft. | Views: To the sea and / or Lagoon (some rooms have both views). Maximum occupancy: 6 guests, including children and babies -...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 5 children -

by 3 years

Immediate booking

Deluxe Pure® Wellness King

430 sq. Ft. | Overlooking the Lagoon. Maximum occupancy per room with king size beds: 2 people, plus a baby under three years old in a cot. ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 3 years

Immediate booking

Deluxe Room King

430 sq.m. ft. | View: To the hotel. No type of bed guarantee. This category does not include any type of oceanfront room. Maximum occupancy ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 3 years

Immediate booking

Rock Suite Platinum one bedroom

This suite has the best to enjoy, a bedroom with a king size bed and a living and dining area so your stay is not lacking. For a limited tim...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 3 years

Immediate booking

Deluxe Pure® Wellness Double

430 sq. Ft. | View: View to the Lagoon. Maximum occupancy per room with double beds: 4 people, plus 1 baby under three years of age in a cot...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 3 years

Immediate booking

Deluxe Room Double

430 sq.m. ft. | View: To the hotel. No type of bed guarantee. This category does not include any type of oceanfront room. Maximum occupancy ...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 3 years

Immediate booking

Property Info

Hard Rock Resort Cancun knows no limits, we took all the awesome of Rock & Roll and made it a vacation that has to be experienced to be believed. That means access to unbelievable All Inclusive amenities like experiential dining at 9 world-class restaurants, never-ending cocktails, legendary entertainment, and top-shelf everything across the board. It’s All Day. All Night. All Included, baby.

Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Accommodation
24-hour room service
Food & Beverage
restaurantBuffet Restaurant24-hour room service
Transport options
Pets not allowed
TV
Wellness facilities
Servicio de lavanderíaSpa
Family entertainment and services
Coffee/Tea Maker
Activities
Water sports

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    11491

  • Very Good

    2510

  • Good

    957

  • Reasonable

    407

  • Bad

    386

Travelers profile
  • Business

    492

  • Couples

    5065

  • Solo travel

    175

  • Family

    6232

  • Friends getaway

    2374

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Nice hotel but poor customer service; not worth it

Reviewed 22 january, 2022

Although the hotel interior is nice and smells good, the overall value is poor. Customer service needs A LOT of improvement. We stayed in multiple hotels in Cancun and we didn't expect Hard Rock to have the service level of a 2 star hotel. Most staff were rude, unwilling to help, or just look like they were having a bad day. Most won't even smile. We needed to microwave some baby bottles for sterilization (the tap water smells pretty bad!) and they just won't do it or help in any way. Contrast this to Wyndham Alltra (Panama Jacks) who were more than happy to help and would even volunteer to deliver the bottles to our room. I wanted to borrow a guitar (part of their offering), and they wanted me to keep coming back to the lobby; nobody wanted to just give me a call or deliver to the room when one is available. Many more instances like this constantly comes up -- staff just don't want to go the extra mile. The beds are also smaller than other hotels. The booze and entertainment were above average on the positive side. The music lab was also pretty fun. But for the high price, overall it wasn't worth it. Oh, and they also push hard for the membership presentation which was very annoying.

Ken Bryan C

Excellent pool service

Reviewed 22 january, 2022

Isabel the pool server was excellent! She was very attentive, professional, courteous and informative! Isabel went out of her way to ensure we were very happy and took excellent care of us while we sat by or in the pool enjoying the beautiful weather.

Connector03741037813

Tepanyaki chef

Reviewed 20 january, 2022

Excellent is the single word to evaluate Zariweya rules. Incredible show whilst cook and funny / friendly treat. Please book at this show. It is available at Hard Rock Cancun. Have a good day! Regards Carlos

107carlosd

Cancun

Reviewed 20 january, 2022

Luis the concierge went far above any expectations. If you have any issue he will gladly make the problem go bye bye. The beaches are amazing…nothing but great times. Book Baby and you won’t be disappointed.

DayTrip817875

Raul

Reviewed 20 january, 2022

Raul, the poolside waiter, is off the hook awesome. He was spot on with service. He was very helpful with drink recommendations. He was super responsive. He was a lot fun and has great personality. He's our go-to for the best bar service!

PaulaKrueg