Check-in - Check-out

2 adults - 0 children - 1 room

Hotel Blue Star Cancun

16 TripAdvisor Reviews

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According to guests, it's ideal for:

With a stay at Hotel Blue Star Cancun, you'll be centrally located in Cancun, within a 5-minute drive of Plaza Las Americas and Puerto Cancun Marina Town Center. This hotel is 9 mi (14.5 km) from La Isla Shopping Mall and 1.3 mi (2.1 km) from Las Plazas Outlet Cancun.Make yourself at home in one of...

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3

Quarto casal superior

2 Double Beds

Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)

Entertainm...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

2

Quarto casal standard

2 Double Beds

Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)

Entertainm...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Immediate booking

7

Quarto luxo

1 King Bed

Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)

Entertainment...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

Property Info

With a stay at Hotel Blue Star Cancun, you'll be centrally located in Cancun, within a 5-minute drive of Plaza Las Americas and Puerto Cancun Marina Town Center. This hotel is 9 mi (14.5 km) from La Isla Shopping Mall and 1.3 mi (2.1 km) from Las Plazas Outlet Cancun.Make yourself at home in one of the 14 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and coffee/tea makers,...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

several
Check-out expressoTelevision in common areasCafé da manhã incluídoCofre na recepçãoNão acessível para cadeira de rodasServiços de lavagem a seco/lavanderiaAcesso aos andares superiores feito apenas por escadasAssistência para passeios/bilhetesServiços de conciergeNúmero de bares/lounges: 1Depósito de bagagensNúmero de restaurantes: 1Designated smoking areasLavanderiaEstacionamento grátis sem manobristaRecepção 24 horasTerraçoWi-Fi grátisNumber of spa tubs - 1Free continental breakfastTodos os diasEstacionamento (vagas limitadas)Pool sun loungersCheck-in expressoTerraço na coberturaBares à beira da piscina - 1Pool umbrellasTraslado de/para o aeroporto (sobretaxa)Snack bar/deliNumber of outdoor pools - 2Traslado do aeroporto (sobretaxa)Off-street parkingCarportPiscina 24 horas

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    6

  • Very Good

    5

  • Good

    2

  • Reasonable

    1

  • Bad

    2

Travelers profile
  • Business

    0

  • Couples

    7

  • Solo travel

    2

  • Family

    2

  • Friends getaway

    1

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

DISGUSTINNGGGGGGGGGGGGGGGGGGG

Reviewed 21 april, 2021

This property had bugs all over it. In the room there were termites crawling from the walls on the bed the sheets were disgusting and it was very uncomfortable I booked my reservation for three nights and chose to leave after the first night. The manager of the hotel was DISGUSTINGLY RUDE AND KEPT INSINUATING THAT BECAUSE I PAID THE PRICE FOR THE ROOM I SHOULD JUST DEAL WITH IT. Absolutely disrespectful they upgraded my room 3 times in one day and even though the room got better in size it also increased in bugs. We couldn’t even keep our bags on the counters we had to leave them in the middle of the room. Absolutely disgusting. Not only do they not try to give you a refund but the sheets were dirty and the towels felt like your rubbing your skin with 30 year old carpet or a sander. I highly recommend you do not stay here. It’s NASTY. The manager is NASTY AND IT WAS ONE OF THE WORST HOTEL STAYS OF MY LIfe. The manager didn’t even care that the hotel had termites he just kept blaming me and trying to get me to still pay for the room because he was more concerned about paying a commission to Booking.com. And after I told him how uncomfortable I was he tried to force me to stay. Saying I’ll deal with it In the morning l. Now I don’t know about you but why am I going to stay somewhere where I am clearly uncomfortable. ABSOLUTELY SICKENING.

sarahscarborough23

Good Facilities Downtown Cancun - Issues with Shower Head and Breakfast

Reviewed 3 march, 2020

:) The hotel facilities were good, it had a pool and an open area for breakfast. Room was excellent, it was overly spacious, air con was working perfectly, bathroom was big and comfortable. Location was near downtown area, and staff worked 24/7. One of the staff members, who worked mainly in the evenings, and the manager (of course) caught our eyes. The male staff member I referred to was always smiling, happy to talk to guests, spoke excellent English, and new its business as he was able to provide us with good tips of the city and sort all other queries that we had. :( Shower head was the poorest ever. For those who like to shower, it may not be a good experience as water ran in drops. Spotted a stalactite falling off the ceiling above the toilet in need of repair. Breakfast shouldn't even be a meal on its own in this hotel as options were very limited (and low quality). For example, juices, fruits, and yogurts were difficult to eat (juice did not look good, fruits were of one or two types and seemed rotten, yogurts were a scarce item). Coffee was terrible - worse than tea. I couldn't drink it. Can't they brew coffee from an Arabic grounded source? Come on, it's Latin America! Other than this, you could ask for freshly cooked eggs every morning, but still it needed a bit of refinement (scrambled eggs looked smashed actually, pan looked old and full of dark crusts, and too oily - bad type of oil). One staff lady was not always happy to answer queries, could not give interesting tips about things to do in the city, and seemed unwilling to be available all the time for any issue. I was wondering if giving tips would solve this issue.... Obviously, it's not a place which the wealthiest go to. Also, there is no car park at this hotel. It is so far (40 min bus) from the hotel zone that those people willing to rent a car just can't do it because the hotel does not has space for cars (one needs to park at the sidewalk, which is too risky). If you do not know the rules of public parking, it's hard core.

Ma290Mo

Mexican holiday

Reviewed 20 december, 2019

Very nice hotel, small, quiet and cleaned. Breakfast was nice too. Room and toilet actually big. All the staff was really polite and helpful. Beautiful and funny receptionist but the only thing she doesnt speak english! But not a big deal afterall. Thank you guys I will reccomend.

Loris C

Hotel Blue Star Cancun

Reviewed 14 january, 2019

This was a nice hotel, and I really enjoyed my stay. A bit hard to find so I posted a pic. No sign in the front and most taxis aren’t familiar with it. They claimed it’s new. The staff were all very kind. No issues with check in and helped with everything I needed. Breakfast was on this outside terrace and was wonderful. Overlooking the pool, with a nice breeze and great music. The food, not too bad. The gal cooking the food took your order and had it ready in a few minutes. Fresh fruit, juice, cereals, standard type of breakfast. Pool was nice. Relaxing. Just across the street, or the roundabout I should say, and going towards the right was a FANTASTIC restaurant. Very open, great prices, really good food. I kid you not, I ate there daily, sometimes twice. Very clean, friendly staff. Sorry guys, I didn’t get the name but it’s close by. Overall, the place was great. If I had any downside, I would prefer they had in room safes for a better peace of mind when I would leave. Also too the tv was a bit troublesome. My remote didn’t work. Took them a couple days to replace it. Keep in mind, you are in town. It’s not in the hotel zone close to the beaches. You’ll have to taxi everywhere, but the price for the stay was pretty damn good.

MediterraneaMike

Excelente visita

Reviewed 15 april, 2022

El hotel es aseado, buen servicio, prestos para atenderte y colaborarte en todo. El personal de la cocina es muy bueno, nos colaboraron en todos los detalles y asesoría respecto a tours, transporte, etc. El señor Romero es excelente anfitrión, Nay servicial en todo momento. Agradecemos mucho el servicio prestado.

Angie H