Check-out ends at: 11:00
Av. Nichupte 4, Lote 1, SM 8, Sin Nombre, 77500 Cancún, QROO, Mexico - Cancún, Quintana Roo - Mexico - 77500
So frustration at arrival
Reviewed 18 september, 2022
Okay where should I start. This hotel stated that it has airport shuttle that would transport customer to and from the airport. A week before our trip, my wife sent out 3 emails to them regarding our flight and date/time of arrival. We did not get any answer, so we assume that they would have known, beside what can we do? We already pay into the hotel, and with work and kids, we don't have the time to reach out anymore. When we arrived at Cancun Airport, we did not see any sign or shuttle regarding "City Express". The great people of "Express Taxi" helped me call the hotel. Because thestaff at the City Express Cancum does not speak English, the taxi staff helped me talk to the front desk staff of the hotel. They stated that they cannot get to us until 30-40 mins at shuttle stop #30. We wait and they never came, so we end up getting our own taxi which cost us $50. F@$& this place. At the time of this review, the hotel is in the middle of nowhere near any market place. We ate at the hotel with limited menu selection. We had spaghetti which was simple and plain, burger and fries (simply made), and salmon which was descent. The price of the food was over price, I have to say. Then only good about the hotel is the room looks clean, but the sheet does smell a bit. I don't think that all of the sheet were washed but I cannot proof that. Overall, I do not recommend this place. I hate writing bad review, but people needed to be aware of the bad.
Great Location, next to Plaza Americas
Reviewed 7 june, 2022
Our second stay at this hotel. Love the location, within walking distance to the Mall and the Main street. Clean rooms, pool and buffet breakfast included in the price. Be aware, check in is very slow and they don't tell you everything, such as the Internet wireless code. You have to ask for it. But, remember...this is Mexico!
AN ASTHMATIC WORST NIGHTMARE !!!
Reviewed 24 may, 2022
Me and my family stayed the night at this hotel the receptionists were very kind and caring Althought the hotel was complete garbage, the horrible smell of humidity was very potent even though the rooms had a carton saying ''we take care of our rooms and that they were a appropriately, desinfecting them and or cleaning I highly doubt that. there were hairs in the bed sheets and even the sink was shaggy and disgusting. Due to some health problems I have Asma if you have any breathing of lung liked conditions please avoid these place i needed to change hotel.
Great hotel for a fabulous stay covid times
Reviewed 7 december, 2020
We stayed at the Cancun Bay Resort for 9 days (Nov 26-Dec 4).The room was clean and nicely cleaned every day. There was a small fridge that was replenished with water, soda, fruit juice everyday. The resort is small but a perfect size. Dining options were great at Cancun Bay , especially for a small resort. By the larger pool (ocean side) there is a grill bar with burgers, hot dogs, nachos, fruit). at 11:30, the sushi bar opens by the quieter pool until 6 pm. Great sushi made on demand. The main buffet serves for breakfast, lunch and dinner. Food was great to us, not like the food of a luxury resort but we find they make great efforts to keep it diverse. They have theme nights (Asian, bbq, carribean, italian, chef, etc.). There is a also a small restaurant - Italian - with more sophisticated dishes and presentation. Reservation is required bc it only has a few tables for a more intimate experience. There was a saxophone playing live. There is a also a room service menu. We ordered once and took the food to the outdoor patio. Selections were different (like a club sandwich) so that was a nice change. They charge $5 for room service but was really worth it. The employees are really what makes this resort the best. I would like to recognize specifically Emme, Garbriel, and the activities director Aaron. Never met our housekeeping attendant in person but was great. A great vacation. We will be back!
Sewers not working correctly
Reviewed 15 january, 2020
This should be a nice hotel, but when we arrived late at night we noticed a faint sewage smell throughout the lobby. When we arrived in our room, the smell was stronger, and when we flushed the toilet ... just wow. Like raw sewage wafting through the room. This was true in both of our rooms, so it was not a localized problem. The smell was so nasty we had a hard time sleeping and could not shower in the morning because the shower shared the same enclosed room as the toilet. The manager informed me that they, "Do not do refunds." Too bad your room and the hotel smelled like a sewer. But the manager did tell me, "We were not the only ones to mention this." Hmmm. Maybe do something about it then?