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TripAdvisor Review
Based on 478 review
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The Plaza Caribe Cancun hotel is a 3 star hotel located in the city center of Cancun. With the best location in the area we are the best choice for those who come on a business trip or tourism. We have 134 rooms of different categories and services, from the simplest rooms for those who need a hotel...
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The Plaza Caribe Cancun hotel is a 3 star hotel located in the city center of Cancun. With the best location in the area we are the best choice for those who come on a business trip or tourism. We have 134 rooms of different categories and services, from the simplest rooms for those who need a hotel to spend the night, to the most luxurious ones that are ideal for those who seek the best comforts. In the hotel we offer wireless internet, open-air swimming pool open 365 days a year and traditional Mexican à la carte restaurant. The hotel is surrounded by small shops such as self-service shops, ...
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TripAdvisor
Excellent
106
Very Good
156
Good
118
Reasonable
55
Bad
43
Business
67
Couples
146
Solo travel
56
Family
120
Friends getaway
56
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 18 August, 2021
FIRST, We booked Hotel Plaza Caribe through Travelocity. We paid in advance for a two week stay. Upon arrival, the receptionist notified us that there would be an additional $27 (USD) charge per night for a “sanitation fee,” which was not mentioned anywhere on their website or Travelocity at the time of booking. We argued that we could not afford to pay almost double what we were quoted for two weeks. After looking up the “government enforced sanitation fee” later, we discovered that they should not charge $27 USD, which would be around 540 pesos, but that it should be 27 PESOS per night instead, if they charge a sanitation fee at all. So the hotel was obviously trying to take advantage of us as “tourists” and charge way more than we should be required to pay. We also checked with other hotels in the area and none were charging this “sanitation fee” other than Hotel Plaza Caribe. SECONDLY, The room had black mold growing down the walls, through the AC vents, and the halls wreaked of mold. We did not feel comfortable spending a night here.
Z623TQalexc
Reviewed 7 August, 2021
Don’t stay here because: - The hotel is noisy, you might hear people talking in the hallway in the middle of the night, or people having a party at the poolarea late at night. - The water is gross: the water from the faucets aswell as the showers smell like the sewers. - The staff does not speak English. We were trying to tell them we were leaving and cancelling our stay. They didn’t understand untill we found someone who could translate. - The restaurant takes a very long time to even get 4 cans of soda, let alone prepare meals. The food tastes OK. - The hotel is outdated. Lots of broken down stuff in the interior. The looks are not great either; our room looked more like a prison than a hotel. - They keep two beautiful parrots in a too small enclosure. Do stay here because: - The rooms are clean aside from the water. - It’s relatively cheap. 1 out of 5 stars.
martijnemmen
Reviewed 20 July, 2021
When I see two perroquet in a cage in the middle of the hotel, with black watter, looking very sad. They shouldn't be here only to make tourists happy. I find that disgusting. I heart few people complaining about that as well
826jeromet
Reviewed 25 May, 2020
We checked in late. (2am) The price was much more than we expected and the service was less than we expected. Rooms were plain with no amenities. The staff start cleaning at 0730 and after that there was no hope of sleep.
Darryl L
Reviewed 8 February, 2020
We stayed one night before heading off to Tulum. The hotel was nice and clean for Mexican standards. It is situated across the street from the main bus station and in a good location. Desk staff was good but did have some trouble finding our reservations. Their english was challenging but remember you are in Mexico so we tried with our very limited Spanish. Overall a good stay
Powick