Great trip to Krystal Grand
Reviewed 18 September, 2021
We loved our time at the resort. All of the staff were so attentive and friendly! Nestor is the best bartender we’ve ever seen. He’s at the bar in the Altitude Tower. We could just tell him the type of liquor and he would make the most unique and fun drinks! If you’re sitting at the the pool - find Alejo! He was our favorite and so great about checking in and making sure we always had everything we needed to make our days perfect!
Reviewed 17 September, 2021
The hotel is simply amazing! It over did our expectations. Beautiful sight, great location - only 100m away from Coco Bongo and main shops. Super clean and amazing staff. We were greeted by Joalison who made us feel very special and at home. The beach is perfect and the pools are good. I would recommend the Altitude tower as a stay because it is truly so much nicer, if budget allows. It also gives you passes for premium drinks, as well as a separate infinity pool for Altitude guests only. The restaurants are good with a variety of options. The rooms at Altitude Tower are out of this world. Beach front, super spacious, amazin bathroom and a breath taking balcony. We loved every bit of it. Would def. stay here again!
Reviewed 16 September, 2021
Celevino is amazing! He took amazing care of my family and I at the pool at the Krystal Grand in Cancun. The whole service team at the Krystal Grand was amazing and we really received then best service. I would come back just because of his 5 star service!
Don’t get in the car with Felipe - Is rather walk 45 mins.
Reviewed 16 September, 2021
So the truth, the room was a little stuffy, but I wasn’t in there much. Alejo you are PHENOMENAL!!!! If your at the pool bar make sure you find him. He will make sure you have a great time. Also TIP Him!!!!! He’s a hard worker!!!! Moises my server at the Risotto was on POINT! He really made a drink just for me. It’s called the Shakira!!!!!!!!! So try it if you go…. Food was great! The bread wasn’t soft and warm but I enjoyed everything else. Great music too! Get a balcony you’ll want to wake up to that amazing sunrise. Thank you guys!. 🎉🎉🎉🎉🎉 oh ps, the fruit ceviche and shrimp tacons at the pool bar!!!!!!!!!!!!!!!
Now to the real… UNFORTUNATELY, I won’t be back due to the worst driver EVER!!!!! Felipe, OMG he had no idea where he was going they talked about it for about 7-10 mins at the desk before we left. I thought he knew where he was going. He started asking me where is it?????? I don’t live here you do and your a driver!!!!!! You should know where things are. Asking someone who doesn’t live here for directions!!!?!?!?!! We spent 37mins driving around. I had to call the place I was going to talk to him. I was originally quoted $19usd, Felipe said he wasn’t doing it unless for $25. I said fine. Once they spoke to him on the phone and GAVE HIM DIRECTIONS, he said another $40usd… The place I was going to told him to drop me somewhere safe and they would come get me they gave him a place and we drove around for another 7mins and THEN HE PULLED OVER AND ASKED A RANDOM MAN DOR DIRECTIONS?!??????????? 🤯🤬🤯🤬🤯🤬🤯🤬🤯 Are you serious? I just had him stop at a random place I got out the car and called the place again to give them the new address. I’m disgusted! I only gave him $20usd ( because I’m a nice person, tooo dam nice) I should have given him nothing!!!!! I’m pissed! I really wanted to come back not because the hotel is beautiful or the room is great but because of Alejo and Moises. Now? I won’t be back. This is the driver that was at their hotel and he had no clue where he was going NO CLUE??!????????? I have to starts for Alejo & Moises but Felipe dropped it down because it Ruined my experience. Go at your own will. Just don’t get in the car with Felipe. 🤷🏾♀️ I’ll be posting my review on ever site possible. What a waste of time. Now I’m sitting here in a random place waiting for another car to come get me. Writing the review right now. I’m so pissed I couldn’t wait.
Reviewed 14 September, 2021
My wife and I stayed at Krystal Grand for our honeymoon, and we loved the experience! The food was great, but the customer service was exceptional. Carlos, a server at Ayami (the oriental restaurant on the resort), was very kind and friendly. He really made us feel welcome. We would definitely recommend Krystal Grand and Ayami, and ask for Carlos when you go!