Moon Palace Golf & Spa Resort
Starting at
$ 500
More details
Property Info
Check-out ends at: 11:00
Carretera Federal 307, Cancún-Chetumal Km 340, Cancún, Quintana Roo, 77500, Mexico - Cancún, Quintana Roo - Mexico - 77500
Property Amenities
Check-out ends at: 11:00
Guest rating
TripAdvisor
Travelers rating
Excellent
26618
Very Good
5671
Good
2177
Reasonable
1058
Bad
1156
Travelers profile
Business
1771
Couples
8965
Solo travel
209
Family
17636
Friends getaway
3767
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Moon Palace - Nizuc
Reviewed 9 august, 2022
Great service in Nizuc lobby bar from Armando, Guadalupe and Gill. Highly recommend visiting them for a refreshing drink in the evening. A great way to end the day. Thank you for your time and service.
K9880NIhollym
Moon Palace - Sunrise
Reviewed 9 august, 2022
Ruben and Mauricio, at the Swing Bar were a delight. So friendly and personable. They made our days so enjoyable. Thank you for your time and conversations, especially for taking the time to speak with my daughter.
IanMcD77
Lobby Bartender Armando and Gil in nizuc
Reviewed 9 august, 2022
The service at the lobby bar were awesome great mix drink and the atmosphere were even better. The Bartender and his co worker and the entertainment was also good. We looking for to come back again awesome time in Cancun.
sala829
Not a 5 star hotel
Reviewed 9 august, 2022
Stayed at the hotel from 22nd July for 2 weeks on arrival were ushered into a conference room to check in which took ages decided to upgrade to a oceanfront room $378 because our original room was so far away. First night we visited the buffet restaurant and after queuing for ages were seated the food in this place was shocking and having to wait for ages for food to be replaced, also the cooking stations are small so people having to queue blocking other people getting food clearly the theme of this review is how shockingly short of staff the hotel is,I will say all the staff work extremely hard. Everything in this hotel has to be done on the app and when we tried booking restaurant's kept saying they were full we only found out after complaining to management that the app wasn't working and we had to phone to make reservations. We used both Italian the Indian and Asian and steakhouse and all were fantastic except the steakhouse all these restaurants are down the sunrise The pool area was stinking and wasn't cleaned the 2 weeks we were there, the pool was cleaned daily but only twice did they vacuum the floor which was covered with sand and other debris. Waiters would take your drinks order but you were lucky if they came back with drinks. For a huge hotel and it being full you could clearly see how understaffed they were forcing the staff that were there to work extremely hard, the only saving grace for us was going to the pub in the night well worth a visit (adults only). We made many friends and most had been to this hotel on numerous occasions and they all said never again shows how far this hotel has fallen. It was our 5th visit to Mexico and the worse hotel we have stayed at. What they don't also tell you is that if you book boat trips you now have to pay a docking fee which is about $15 us dollars each adult Overall this hotel didn't live up to its reputation for us unfortunately
Gazza1808
Can understand anniversary and birthday
Reviewed 9 august, 2022
Pablo Duran that works at the tiki bar by the pool has gone above and beyond for all his customers. This trip to the Sunrise with family was even more awesome because of his professionalism and the pride he takes in his job. My friends and family were touched at how he went out of his way to bring our libations. We look forward tongoing again next year and can't wait to see our favorite waiter at the bar. Kudos to you Pablo and thanks for all you do Wendy Dolberry
Kissaprincess