Moon Palace Golf & Spa Resort

Starting at

$ 500

Property Location When you stay at Moon Palace Cancún - All Inclusive in Cancun, you'll be on the beach, within a 15-minute drive of Delfines Beach and Ventura Park Cancun. This 4.5-star aparthotel is 2.7 mi (4.3 km) from Cancun Country Club and 3.9 mi (6.2 km) from Costa Occidental de Isla Mujeres ...

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Property Info

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Location When you stay at Moon Palace Cancún - All Inclusive in Cancun, you'll be on the beach, within a 15-minute drive of Delfines Beach and Ventura Park Cancun. This 4.5-star aparthotel is 2.7 mi (4.3 km) from Cancun Country Club and 3.9 mi (6.2 km) from Costa Occidental de Isla Mujeres National Park. Distances are displayed to the nearest 0.1 mile and kilometer. - Xoximilco - 1.5 km / 1 mi - Cancun Country Club - 2.1 km / 1.3 mi - Costa Occidental de Isla Mujeres National Park - 3.7 km / 2.3 mi - Ventura Park Cancun - 8.9 km / 5.6 mi - Playa Coral - 9.2 km / 5.7 mi - Parish of t...

Carretera Federal 307, Cancún-Chetumal Km 340, Cancún, Quintana Roo, 77500, Mexico - Cancún, Quintana Roo - Mexico - 77500

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 11:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    26618

  • Very Good

    5671

  • Good

    2177

  • Reasonable

    1058

  • Bad

    1156

Travelers profile
  • Business

    1771

  • Couples

    8965

  • Solo travel

    209

  • Family

    17636

  • Friends getaway

    3767

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Moon Palace - Nizuc

Reviewed 9 august, 2022

Great service in Nizuc lobby bar from Armando, Guadalupe and Gill. Highly recommend visiting them for a refreshing drink in the evening. A great way to end the day. Thank you for your time and service.

K9880NIhollym

Moon Palace - Sunrise

Reviewed 9 august, 2022

Ruben and Mauricio, at the Swing Bar were a delight. So friendly and personable. They made our days so enjoyable. Thank you for your time and conversations, especially for taking the time to speak with my daughter.

IanMcD77

Lobby Bartender Armando and Gil in nizuc

Reviewed 9 august, 2022

The service at the lobby bar were awesome great mix drink and the atmosphere were even better. The Bartender and his co worker and the entertainment was also good. We looking for to come back again awesome time in Cancun.

sala829

Not a 5 star hotel

Reviewed 9 august, 2022

Stayed at the hotel from 22nd July for 2 weeks on arrival were ushered into a conference room to check in which took ages decided to upgrade to a oceanfront room $378 because our original room was so far away. First night we visited the buffet restaurant and after queuing for ages were seated the food in this place was shocking and having to wait for ages for food to be replaced, also the cooking stations are small so people having to queue blocking other people getting food clearly the theme of this review is how shockingly short of staff the hotel is,I will say all the staff work extremely hard. Everything in this hotel has to be done on the app and when we tried booking restaurant's kept saying they were full we only found out after complaining to management that the app wasn't working and we had to phone to make reservations. We used both Italian the Indian and Asian and steakhouse and all were fantastic except the steakhouse all these restaurants are down the sunrise The pool area was stinking and wasn't cleaned the 2 weeks we were there, the pool was cleaned daily but only twice did they vacuum the floor which was covered with sand and other debris. Waiters would take your drinks order but you were lucky if they came back with drinks. For a huge hotel and it being full you could clearly see how understaffed they were forcing the staff that were there to work extremely hard, the only saving grace for us was going to the pub in the night well worth a visit (adults only). We made many friends and most had been to this hotel on numerous occasions and they all said never again shows how far this hotel has fallen. It was our 5th visit to Mexico and the worse hotel we have stayed at. What they don't also tell you is that if you book boat trips you now have to pay a docking fee which is about $15 us dollars each adult Overall this hotel didn't live up to its reputation for us unfortunately

Gazza1808

Can understand anniversary and birthday

Reviewed 9 august, 2022

Pablo Duran that works at the tiki bar by the pool has gone above and beyond for all his customers. This trip to the Sunrise with family was even more awesome because of his professionalism and the pride he takes in his job. My friends and family were touched at how he went out of his way to bring our libations. We look forward tongoing again next year and can't wait to see our favorite waiter at the bar. Kudos to you Pablo and thanks for all you do Wendy Dolberry

Kissaprincess