NIZUC Resort & Spa
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TripAdvisor Review
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Availability
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Ocean Suite
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Cancellation Policy
Amenities in this room:
Max 2 adults
by 4 years
Immediate booking
Garden Junior Suite
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 1 child -
by 4 years
Immediate booking
Ocean View Deluxe King
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Cancellation Policy
Amenities in this room:
Max 2 adults
Max 1 child -
by 4 years
Immediate booking
Ocean View Junior Suite
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 1 child -
by 4 years
Immediate booking
Penthouse
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 1 child -
by 4 years
Immediate booking
Master Suite
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 1 child -
by 4 years
Immediate booking
Private Pool Villa
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 1 child -
by 4 years
Immediate booking
Private Pool Pavilion Villa
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 1 child -
by 4 years
Immediate booking
Garden Deluxe Junior Suite
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 1 child -
by 4 years
Immediate booking
Garden Suite Double
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Cancellation Policy
Amenities in this room:
Max 4 adults
Max 2 children -
by 4 years
Immediate booking
Ocean View Deluxe Double
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Cancellation Policy
Amenities in this room:
Max 4 adults
Max 2 children -
by 4 years
Immediate booking
Property Info
hotel: Located in the secluded enclave of Punta Nizuc, less than a 15 minute drive away from Cancun International Airport, Nizuc Resort & Spa redefines the standard luxury in Mexico and around the world. Uniquely positioned within a 29-acre natural reserve, Nizuc Resort & Spa captures the essence of the ancient and the mystical Mayan culture with open airy spaces, lush landscaping, tranquil reflecting pools and organic elements that meld seamlessly with the verdant regions. Offering relaxed elegance and effortless comfort, Nizuc Resort & Spa is the ultimate place to take in the sun, sand, sea ...
More detailsCheck-out ends at: 12:00
Property Amenities
Family entertainment and services
NannyCoffee/Tea MakerReception services
Services / Luggage StorageTerraceTourist OfficeCleaning / Laundry Services
Laundry / Dry CleaningOnline check-inBusiness Facilities / Facilities
BalcónCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.SpaConference CenterCoffee/Tea MakerCommon areas
PlayroomAccommodation
24-hour room serviceFood & Beverage
BarrestaurantPublic RestaurantBuffet Restaurant24-hour room serviceCocktail ServicesTransport options
Pets not allowedSpaTVValet ParkingActivities
Personal Trainer on requestBath/Shower ComboWater sportsWellness facilities
Servicio de lavanderíaCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SBabysitting on RequestFree fitness centerMassages on RequestDirect beach accessOnline check-inWheelchairs AccessSpaSPAseveral
Free self parkingSpecial diet menus (on request)Wheelchair AccessibilitySmoking areaStores
Gift ShopBusiness centerRelax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool and a sauna. Additional amenities at this hotel include complimentaHairdresser on requestShops / ShoppingGuest rating
TripAdvisor
Travelers rating
Excellent
2959
Very Good
367
Good
148
Reasonable
68
Bad
75
Travelers profile
Business
349
Couples
1507
Solo travel
82
Family
927
Friends getaway
317
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best place to visit !
Reviewed 21 january, 2022
If you ever want to have a calm peaceful and enjoyable vacation, you have to check this one out! it is simply a must! They make you feel like you are the king of the planet. We loved every second that we were in the Hotel we didn't want to leave.
sruly0774
Amazing Experience
Reviewed 21 january, 2022
Beautiful place, excellent service from check-in to check-out. There are many restaurants with different menus, all of them are really good. Personnel made me feel at home, everything I needed was taken care of
Nomad599658
We paid for a desillusion
Reviewed 18 january, 2022
Check in confused. They offered us an awful ground floor room, with grass view instead of sea view. We booked an ocean view suite (adults only) for US$ 1.627,00/night with nothing included. I certainly expect something “wow” in return for this amount. We requested another room and went out asking the staff to put our luggage in the new room; it did not happened. We returned three hours later and the luggage was still in front of the reception building. As the bill was in US$, we requested to pay in US$, something normal in Mexican hotels and mentioned by Booking.com, where we made our reservation. The reception did not accept US$ unless we paid cash 💰 besides they offered a far lower exchange rate that the official. Is this allowed?? We should have received a welcome drink, the receptionist even mentioned it, but they did not make any effort to offer us the drink. We found the installations old fashioned and of lower quality than presented on the site. The hotel has a nice reception, but that’s about it. The rooms are average, brown color dominating, the beach is just a thin piece of sand, very poor. The airco was standard at 17 C and not even the hotel technician knew how to change the temperature. Majority of restaurants and bars were closed; the staff did not know to inform what was open or was supposed to open soon. We found food and beverages expensive (very) and of poor presentation and quality. The biggest desilusion was Bar Habana being closed, which was not mentioned on the site. The cost benefit was absolutely not worse it.
ivoicu
Makes you define what a vacation should be
Reviewed 17 january, 2022
This resort is amazing. The staff make you feel loved and appreciated. The hotel is in a perpetual state of cleaning. The smells, sites and tastes are all superb. Truly a gem that sets the new standard for what service should be.
Kelly Ann M
Nasty and ugly spa
Reviewed 16 january, 2022
Worst experience ever in my life in a spa the WOSSTTT SERVICE, I ask the hostes 2 times what is the lotions they have for and she told me in very very disrespectful and rude way that i was snot the only client and she can’t explain what are the stuff for, the jacuzzi was NOT Hot and it was dirty and nasty, hair everywhere and the water was dirty, that mask for the face give me a rash, when I got to the massage the room was very very cold and I ask if they can put it down and she told me that they couldn’t because the temperature only controls form the Lobby, my husband ask the lady if she could do it a little bit more hard and she say she can’t because she was not very strong it was a disaster I’ll NEVER IN MY LIFE WOULD COME BACK HERE AND THE PRICES ARE TO OVER RATED THEY CHARGE 300 usd per masaje witch is a rob we paid 600 usd and 18% of tip that they didn’t even ask us if we wanted to leave some. NEVER COME TO THIS NASTY PLACE.
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