Park Royal Beach Cancun
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TripAdvisor Review
Based on 8098 review
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Deluxe
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Cancellation Policy
Amenities in this room:
Max 4 adults
Max 3 children -
by 6 years
Immediate booking
Family Suite with Terrace
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Cancellation Policy
Amenities in this room:
Max 6 adults
Max 5 children -
by 6 years
Immediate booking
Family Suite
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Cancellation Policy
Amenities in this room:
Max 6 adults
Max 5 children -
by 6 years
Immediate booking
Property Info
Park Royal Cancun is a family beach hotel in Cancun's hotel zone, opposite the shopping centre island. Cancun Center Convention Center is 3 kilometers and the center of the city 12 kilometers. The International Airport (CUN) is 20 kilometres away. This Cancun hotel offers 288 rooms. All have amenities such as air-conditioning, private bathroom with tub and shower, hair dryer, cable TV and safety deposit box. The hotel all included Park Royal Cancun has two restaurants buffet style or à la carte, three bars offering domestic and imported drinks and a terrace serving snacks. There is also a ...
More detailsCheck-out ends at: 12:00
Property Amenities
Family entertainment and services
NannyCoffee/Tea MakerReception services
Services / Luggage StorageExchangeWi-FiCleaning / Laundry Services
Laundry / Dry CleaningOnline check-inBusiness Facilities / Facilities
PhotocopiesRopa de camaAccommodation
24-hour room serviceFood & Beverage
Special diet menus (on request)restaurantBuffet RestaurantPrivate RestaurantCocktail ServicesTransport options
Online check-inTowels and bed linenTVWellness facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SBabysitting on RequestFree fitness centerMassages on RequestDirect beach accessMassage Serviceseveral
Free self parkingSpecial diet menus (on request)Wheelchair AccessibilitySmoking areaStores
Gift ShopActivities
Water sportsGuest rating
TripAdvisor
Travelers rating
Excellent
3569
Very Good
2466
Good
1116
Reasonable
452
Bad
501
Travelers profile
Business
63
Couples
2066
Solo travel
136
Family
3792
Friends getaway
1139
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
The chef Landa made good pasta, and capitán Guillermo and hostess America were very nice to us. It was pleasure eat ther
Reviewed 16 january, 2022
We were staying at the hotel and every night we ate at the Italiano restaurant named Andiamo The food was Amazing and very delicious and the waitresses are kind and nice and were very amazing. They are Pedro, Freddy, Lorenzo, Nahum, Osvaldo.
מכבסת ק
Excellent!
Reviewed 14 january, 2022
There will always be fancier but pricier hotels and also cheaper but run down properties, but Park Royal sits at the sweet spot of location, quality, cleanliness, available amenities, and friendly staff at the right price. Their beach was gorgeous and never crowded, the pools super clean all the time, food and drinks were awesome, and pretty much every single staff member went above and beyond to make me and my family feel welcome and comfortable, the true Mexican way. If I have to mention aspects that could be improved: the beds were not the most comfortable, the walls between rooms were on the thin side, and the elevator was super slow, to the point that many guests took the stairs instead. However, the positives outweigh the negatives hands down. We are already planning our next stay.
H L
Values Customer Comfort
Reviewed 14 january, 2022
We have had a great week-long stay in this resort. The staff is very accommodating and welcoming. We originally had an issue with our room, but after speaking with Carlos, we were moved to a room that was much more comfortable and suited us better. We also celebrated our 10 year wedding anniversary today and they surprised us by bringing a 'congratulations' sign with some champagne and glasses to our room. They have been wonderful to us and we have greatly enjoyed our time here.
Amanda B
Bad experience
Reviewed 7 january, 2022
The hotel itself is very beautiful some of the staff very nice checking in the receptionist was rude. She said she had no more of the rooms I had booked and will give me an upgrade. The upgrade the sink was broken and had a terrible smell. I understand times had changed because of COVID but being an all-inclusive I thought they had stuff to be done the app for the events was broken and when I kept asking what's happening each day, I got an attitude. We did nothing at the hotel payed for day trips as well as started going to restaurants as the food was so bad. If you want more value for your money research your trip before you go I didn't.
navysid26
Will never be there again
Reviewed 7 january, 2022
Check in took 3 hours after we were tired of the flight and they try to extra charge every one they asked us to pay 200$ extra extra for our 7yrs old daughter however she was already in the booking with us in the room , they claimed that there was no manager or supervisor at the hotel at time of check in and all we can do is to pay! Rooms are super dirty, hair on towels and sand in the shower, dirty doors and knobs and bed sheets, room service didn’t clean the bathroom during 5 days stay and changed towels once. The bath sink was clogged and dirty and not fixed during our five days stay Food is ok and restaurant staff are very friendly
kazzazdanya