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TripAdvisor Review
Based on 7732 review
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Park Royal Cancun is a family beach hotel in Cancun's hotel zone, opposite the shopping centre island. Cancun Center Convention Center is 3 kilometers and the center of the city 12 kilometers. The International Airport (CUN) is 20 kilometres away. This Cancun hotel offers 288 rooms. All have ameni...
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Park Royal Cancun is a family beach hotel in Cancun's hotel zone, opposite the shopping centre island. Cancun Center Convention Center is 3 kilometers and the center of the city 12 kilometers. The International Airport (CUN) is 20 kilometres away. This Cancun hotel offers 288 rooms. All have amenities such as air-conditioning, private bathroom with tub and shower, hair dryer, cable TV and safety deposit box. The hotel all included Park Royal Cancun has two restaurants buffet style or à la carte, three bars offering domestic and imported drinks and a terrace serving snacks. There is also a ...
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TripAdvisor
Excellent
3351
Very Good
2403
Good
1081
Reasonable
430
Bad
467
Business
59
Couples
1996
Solo travel
132
Family
3575
Friends getaway
1103
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 20 September, 2021
Excellent place to take a family vacation, the fantastic team was amazing, super fun and they have activities for all! The night activities were great, the hotel service was excellent and the food delicious
921perlai
Reviewed 19 September, 2021
The restaurants were awesome, especially the Andiamo Italian. The service provided by Lorenzo was outstanding, with assistance from Pedro, Freddy, Axel, Jacinto and Saul as well as the assistance of the managers Rodolfo and Jorge. Be sure to make reservations there as part of your stay. The omelette bar at the main restaurant was also wonderful. The rest of the hotel staff was very courteous and attentive to our needs. The lifeguards at the beach were extremely cordial as well and we will definately consider this for our vacation plans in the future.
U8026ZNmarkt
Reviewed 16 September, 2021
The hotel was clean and at a nice location but the service was awful. They pick and choose who to give their attention to and ignore the rest of the clients. They are also some that were rude and would just ignore you.
Dvilla17
Reviewed 16 September, 2021
If you are a person of color (black), you are treated differently. The staff is unprofessional, will stop helping you to help a Spanish or white person that interrupted. Even the maid that cleans the room kept taking towels but would not replace them until we wrote them a note in Spanish. After that, we had an abundance of towels and drinks. We went to the Italian restaurant for dinner and were told the wait would be 15 minutes, we finally got seated after 25 minutes. All the people around us were catered to, received refills and we waited a long time for ice tea. We were so frustrated after complaining to no avail, we left without eating.
lisadD5106OY
Reviewed 15 September, 2021
Awesome food and service all staff is so wonderful Andiamo beat waiter ever we really enjoyed our stay we will be back many times we go on vacation a lot and have really enjoyed our time perfect perfect perfect perfect perfect perfect weather
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