Park Royal Beach Cancun

TripAdvisor Review

Based on 8111 review

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Park Royal Cancun is a family beach hotel in Cancun's hotel zone, opposite the shopping centre island. Cancun Center Convention Center is 3 kilometers and the center of the city 12 kilometers. The International Airport (CUN) is 20 kilometres away. This Cancun hotel offers 288 rooms. All have ameni...

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Availability

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Deluxe

36 m2 room overlooking the gardens, air conditioned, double beds and complete bathroom with watering can, coffee pot, hair dryer, 40" LED sc...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 6 years

Immediate booking

Family Suite with Terrace

Spacious 82 m2 Suite with a view of the Caribbean or the Lagoon, private jacuzzi, living room and dining room, bathroom, air conditioning, c...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 5 children -

by 6 years

Immediate booking

Family Suite

74m2 room, with capacity for 6 people including minors, 2 double beds, partial view of the Caribbean Sea, the Nichupte lagoon or the tropica...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 5 children -

by 6 years

Immediate booking

Property Info

Park Royal Cancun is a family beach hotel in Cancun's hotel zone, opposite the shopping centre island. Cancun Center Convention Center is 3 kilometers and the center of the city 12 kilometers. The International Airport (CUN) is 20 kilometres away. This Cancun hotel offers 288 rooms. All have amenities such as air-conditioning, private bathroom with tub and shower, hair dryer, cable TV and safety deposit box. The hotel all included Park Royal Cancun has two restaurants buffet style or à la carte, three bars offering domestic and imported drinks and a terrace serving snacks. There is also a ...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Family entertainment and services
NannyCoffee/Tea Maker
Reception services
Services / Luggage StorageExchangeWi-Fi
Kids PlaygroundRooms for the disabledAccepts major credit cardsPolyglot TeamTVTennis courtWedding Service
Cleaning / Laundry Services
Laundry / Dry CleaningOnline check-in
Business Facilities / Facilities
PhotocopiesRopa de cama
Accommodation
24-hour room service
Food & Beverage
Special diet menus (on request)restaurantBuffet RestaurantPrivate RestaurantCocktail Services
Transport options
Online check-inTowels and bed linenTV
Wellness facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SBabysitting on RequestFree fitness centerMassages on RequestDirect beach accessMassage Service
several
Free self parkingSpecial diet menus (on request)Wheelchair AccessibilitySmoking area
Stores
Gift Shop
Activities
Water sports

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    3571

  • Very Good

    2467

  • Good

    1118

  • Reasonable

    454

  • Bad

    501

Travelers profile
  • Business

    64

  • Couples

    2069

  • Solo travel

    136

  • Family

    3794

  • Friends getaway

    1140

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Not recommend. No air in the room and small of mold everywhere!

Reviewed 18 january, 2022

The price does not justify the level of the hotel! The smell stinks everywhere and there is no air in the rooms. The staff don’t know how to treat costumes and the check in during like forever!!!!!!!!

MeitarBenIShay22

The chef Landa made good pasta, and capitán Guillermo and hostess America were very nice to us. It was pleasure eat ther

Reviewed 16 january, 2022

We were staying at the hotel and every night we ate at the Italiano restaurant named Andiamo The food was Amazing and very delicious and the waitresses are kind and nice and were very amazing. They are Pedro, Freddy, Lorenzo, Nahum, Osvaldo.

מכבסת ק

Excellent!

Reviewed 14 january, 2022

There will always be fancier but pricier hotels and also cheaper but run down properties, but Park Royal sits at the sweet spot of location, quality, cleanliness, available amenities, and friendly staff at the right price. Their beach was gorgeous and never crowded, the pools super clean all the time, food and drinks were awesome, and pretty much every single staff member went above and beyond to make me and my family feel welcome and comfortable, the true Mexican way. If I have to mention aspects that could be improved: the beds were not the most comfortable, the walls between rooms were on the thin side, and the elevator was super slow, to the point that many guests took the stairs instead. However, the positives outweigh the negatives hands down. We are already planning our next stay.

H L

Values Customer Comfort

Reviewed 14 january, 2022

We have had a great week-long stay in this resort. The staff is very accommodating and welcoming. We originally had an issue with our room, but after speaking with Carlos, we were moved to a room that was much more comfortable and suited us better. We also celebrated our 10 year wedding anniversary today and they surprised us by bringing a 'congratulations' sign with some champagne and glasses to our room. They have been wonderful to us and we have greatly enjoyed our time here.

Amanda B

Bad experience

Reviewed 7 january, 2022

The hotel itself is very beautiful some of the staff very nice checking in the receptionist was rude. She said she had no more of the rooms I had booked and will give me an upgrade. The upgrade the sink was broken and had a terrible smell. I understand times had changed because of COVID but being an all-inclusive I thought they had stuff to be done the app for the events was broken and when I kept asking what's happening each day, I got an attitude. We did nothing at the hotel payed for day trips as well as started going to restaurants as the food was so bad. If you want more value for your money research your trip before you go I didn't.

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