Royal Solaris Cancún
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TripAdvisor Review
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Deluxe Ocean View Jacuzzi
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Cancellation Policy
Amenities in this room:
Max 2 adults
by 4 years
Immediate booking
Pacote Romântico
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Cancellation Policy
Amenities in this room:
Max 2 adults
by 4 years
Immediate booking
Lagoa Deluxe
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Cancellation Policy
Amenities in this room:
Max 4 adults
Max 2 children -
by 4 years
Immediate booking
Deluxe Ocean View
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Cancellation Policy
Amenities in this room:
Max 4 adults
Max 2 children -
by 4 years
Immediate booking
Property Info
Royal Solaris Cancun is a magnificent family all inclusive resort with 299 rooms well located, overlooking the Nichupte lagoon or the Caribbean Sea, in a complex that has a unique pyramidal structure. Enjoy all the entertainment with daily activities and nightly show for you. Children also have a special place for fun in our Mini Club and Mini Water Park, supervised by our staff. Rooms features two double beds or one king size bed and lounging areas. For the little guest we have a baby park (available from 9 am to 5 pm for kids between 0 to 4 years old). Relax in our outdoor family Jacuzzi or ...
More detailsCheck-out ends at: 11:00
Property Amenities
Family entertainment and services
NannyCoffee/Tea MakerPlaygroundCleaning / Laundry Services
Laundry / Dry CleaningOnline check-inReception services
Wi-FiAccommodation
24-hour room servicePlaygroundFood & Beverage
Special diet menus (on request)restaurantBuffet Restaurant24-hour room serviceCocktail ServicesTransport options
Online check-inTVWellness facilities
BarFree fitness centerDirect beach accessMassage ServiceSpaSPABusiness Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Coffee/Tea Makerseveral
Special diet menus (on request)Stores
Gift ShopBusiness centerRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 indooShops / ShoppingGuest rating
TripAdvisor
Travelers rating
Excellent
4436
Very Good
2013
Good
823
Reasonable
273
Bad
311
Travelers profile
Business
26
Couples
2034
Solo travel
63
Family
3950
Friends getaway
1093
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Repeat Customer
Reviewed 18 january, 2022
Another great trip with superb attention to our needs. COVID has made traveling more challenging with requirements. Hotel staff were helpful and accommodating while navigating the process. I would suggest that the hotel communicate more about COVID recommendations prior to travel. I learned during my staff that if I were to test negative prior to the trip and later test positive during the stay, the daily rate would be further discounted. This was not communicated until I was making my COVID test appointment shortly after arrival. One of my favorite times of the day is the outdoor breakfast. I looked forward to seeing Garcia each morning. :-)
Tanya K
Great trip as always but must do more food for guests with food allergies.
Reviewed 18 january, 2022
We are members at Solaris and love the staff. The area Solaris must improve in is being more sensitive to guests with food allergies. While they have made some improvements, it is not enough to keep our daughters from having to stay at another resort when they return in April. This is very concerning as much as we invested in our membership. That being said, the staff continues to be awesome! Special praise goes out to: Juvenal (bartender). By far the best at Solaris and should NEVER have been moved out of the members bar. Esmerelda and Darwin in restaurant services. They always remember us by name. "Mr. Orange" in Marco Polo. Very efficient and very friendly. And our highest praise to Roberto. We cannot say enough how much we appreciate him. Anyone who thinks about becoming a member should use him, because he doesn't sell and forget you. We had a little issue this time and he went above and beyond to help us, and it was not his job to do it. He is not just an employee, or even a friend to us.... He is like family.
Mark W
Great disappointment for the value.
Reviewed 18 january, 2022
Me and my husband have stayed for 5 night in this hotel. The price was not cheap and thus we expected a very good servise, food, drinks and accomodation. But we got none... The hotel itself is quite old. The room was so tiny that it was almost impissible to move near the bed. Also, it was pretty wet and noisy - firstly I thought that we were sleeping with opened window, but not...The servise is poor - the staff worked so slowly and they were not frinedly... Sometimes we had to wait about 20-30min to get our coffee/tea for breakfast. The food was awfull..It was difficult to find anything suitable to eat, espeacillay in the main dinning room. Our can order sushi and burgers (is that really sushi and burger???) in the day time or to have dinner in pool side bar. Fresh juice was available only during breakfast. Afterwards it seemed that we were served a juice prepared from powder... The smoothies were just ice mixed with fruit puree, no straws available.. The only place with really good food was restaurand Marco Polo (Delfino's servise was absolutely perfect!!!). Buuuuuut, you have to wait in a queue every morning to book a table in this restaurant! Otherwise you will not get inside! Also, every morning, before having a breakfast, you have to "book" a sunbed for yourself with towels or you will not get any (like in cheap hotels in Turkey). Overall, the hotel was overpriced. Do not expect much for these money.
VictoriaD1901
Great Cancun hey away
Reviewed 16 january, 2022
Airy, Alonso and Javier are the best bartenders. We love them! The club folks are awesome! Love the ambiance and martini’s !also the great customer service. It’s a genuine service.I want more martinis,. My mom had to hug everyone. We’ve been here for one week and I don’t want to leave 🤩
MinaRickey8
Marco Polo in the Royal Solaris
Reviewed 16 january, 2022
Villatoro was our waiter and what can I say? We have been here for four nights and this is not only the best dinner but by far the best service we have received throughout the three Solaris hotels. This is in Marco Polo at the Royal Solaris. If you are staying here, make sure you make reservations and ask for Villatoro by name. Not only will you not be disappointed by his outstanding service, the show that was put on for the drinks and for the desserts will not disappoint either!
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