Seadust Cancun Family Resort

Seadust Cancun is an extraordinary all-inclusive family resort that combines the beauty of the Mexican Caribbean with exquisite food, drinks and fun activities for adults and children of all ages. Spend exciting days with your kids in our Treasure Island Water Park, explore our pristine beach or swi...

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OpenWeather

5

Sunset Suite One King Bed

• Rooms measuring 60m2 • Nichupté Lagoon view • Option of king size bed or two double beds • Bathroom with double sink and shower cabin • Dr...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 3 years

Immediate booking

6

Ocean Front Suite One King Bed

• 60m2 rooms • Vista al Mar Caribe • King size bed • Bathroom with double sink and shower cabin • Dressing room • Private furnished balcony ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 3 years

Immediate booking

5

Luxury Suite Two Double Beds

• Rooms measuring 55 m2 • Partial sea view • Option of king size bed or two double beds • Bathroom with shower box • Private furnished balco...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 3 years

Immediate booking

5

Club Suite with Jacuzzi Two Double Beds

• Rooms with 55m2 • Ocean view • Option of king size bed or two double beds • Bathroom with shower cabin • Private furnished balcony • Flat ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 3 years

Immediate booking

5

Family Suite One King Bed

• 55m2 housing • Partial view to the sea • Maximum capacity of 5 guests • King size bed or double bed option subject to availability at chec...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 3 years

Immediate booking

5

Club Suite With Jacuzzi One King Bed

•Quartos de 55m2 •Vista Parcial do Mar •Cama King size •Banheiro com cabine de ducha •Varanda privativa •TV tela plana de 50 polegadas com s...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 3 years

Immediate booking

4

Family Suite Two Double Beds

•Quarto 55m2 •Vista parcial para o mar •Capacidade máxima de 5 pessoas •Duas camas de casal •Beliche com três camas de solteiro •Banheiro co...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 3 years

Immediate booking

5

Luxury Suite One King Bed

•Quarto 55m2 •Vista parcial para o mar •Cama king size •Banheiro com cabine de chuveiro •Varanda privativa •TV tela plana 50' com serviç...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 3 years

Immediate booking

7

Ocean Front Suite Two Double Beds

•Quarto de 60 m2 com vista para o Mar do Caribe •Duas camas de casal •Colchão de microgel e travesseiros de microfibra •Amenidades de banho ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 3 years

Immediate booking

5

Suíte Sunset com 2 Camas de Casal

•Quarto de 60m2 •Vista para a Lagoa Nichupté •Duas camas de casal •Banheiro com pia dupla e cabine de ducha •Vestiário •Roupões e chinelos p...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 3 years

Immediate booking

Property Info

Check-in starts at: 15:00

Check-out ends at: 12:00

Seadust Cancun is an extraordinary all-inclusive family resort that combines the beauty of the Mexican Caribbean with exquisite food, drinks and fun activities for adults and children of all ages. Spend exciting days with your kids in our Treasure Island Water Park, explore our pristine beach or swim in the warm pristine waters of the Caribbean. Relax with a rejuvenating treatment in our luxury spa or indulge with a beachside massage. After experiencing Cancun´s famous sunset, our exiting night spots are open for your amusement: 11 fabulous restaurants, 11 vibrant bars and a theater featuring ...

Blvd. Kukulcán Km.17, Lote 52-04 Zona Hotelera - Cancún, Quintana Roo - Mexico - 77500

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 12:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    3795

  • Very Good

    633

  • Good

    278

  • Reasonable

    118

  • Bad

    185

Travelers profile
  • Business

    69

  • Couples

    472

  • Solo travel

    29

  • Family

    3819

  • Friends getaway

    237

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Best bartender

Reviewed 25 june, 2022

Geovanny was an amazing and entertaining bartender. I tried many drinks over my 5 night stay in at Seadust in the touchdown bar. If you looking for great drinks and recommendations. Go see him. Overall Seadust is a great value for your money. Has a pretty beach, entertainment for kids with slides and restaurants never left me hungry. I would rate it 10/10.

M6449GXmichellem

Nightmare Vacation

Reviewed 23 june, 2022

This resort from the moment at check in was horrible. Sara at the front could not answer any of my questions or accommodate me and my boyfriend. Erik the manager came over to side with his co worker instead of coming over to understand the issue me and as the customer staying at the hotel was having. He acted as if he did not know what was going on. Sara stuck to a script she was given as oppose to using her own knowledge to help me out. I was told prior to arrival my request for pool and ocean view has been put in and that it is based on availability via email by Nallalie. However this was not the case Sara told me that I would have to pay extra for this. I confirmed with Nalallie twice via email and when I got there it was a different story and the manager did not want to hear it. No instructions were given during check in. I did not know what was on the property. I was just given a band a number on a paper. Nobody took the time to go over the resort. That being said once I get to the room I notice it was very outdated walls peeling tub peeling jacuzzi in the room isn’t clean. Food/restaurants: The food was absolutely disgusting. No salt or pepper and no flavor. The food was not made fresh in the buffet and it was the same thing everyday. As far as the restaurants where the food is actually decent, reservations need to be made or they will not let you in. I was not told this during check in I found out from a family member was staying there as well. If u are starving and yours are crying for food they still will not let you in. Ana and Manuela at the Italian restaurant was very adamant about not letting us in @10pm stating they had reservations that were coming in but nobody showed up. My nieces and nephew were crying for food at an all inclusive hotel. The Mexican restaurant I felt like they were racist because we made a reservation for an amount of 8 but asked if it can be 11 they denied us but then another family whose skin was a lot lighter came up to them asking for the same amount and they were excited to seat them all. The sodas were watered down, the alcohol was mixed with water in order to stretch it. The orange juice was filled with pull and thick. The waffles at the buffet were made with cake batter. Room service only had a hot dog ,white chicken wrap with white cheese (cold), bologna sandiwch on regular white bread and potato chip. I am not sure what adult is getting full of that but those were the only options given. Service: service was terrible room service does not pick up the phone. They do not want you to call twice even if your food is taking hours to come up. They forgot to bring a soda up with a nasty jail sandwich that was given to me after and hour and said I would need to call back and order it which would b a another hour. Nobody in the resort spoke when they walked by, they were not very approachable and have false information. After two days of being there Juan who is supposedly a temp worker gave us a run down however it was pretty much false. For example he told us that from 10-11 reservation are not needed but when we went to the Italian that would not let us in. He said chicken wings can b ordered on room service. That was a lie. Everybody just seemed like they did not want to b bothered with anyone of color. Then they ask for tips when they don’t even really deserve it. Tips are optional, I will only tip when it is earned. I was so lost at the resort I did not know what I really spent money on. I did not eat majority of the time there. It was just terrible I would never recommend this resort. They are horrible an no good service at all. The ppl just look at you like you have 10 heads and do no answer your question directly. They will repeat the same thing over and over until you eventually get annoyed an walk away. I’ve traveled all the way to Egypt and South Africa and never had the experience I’ve had here. It was just a nightmare being there. The kids water park was so small and such a joke, my nieces and nephew went once and never spoke about it again and never said they wanted to go again. They would rather the pool. The advertise zip lining however that is not there. Overall terrible experience I will never set foot back into Mexico and definitely not this resort. Not very welcoming just money hungry and greedy. That’s all that I got from being there for 5 days. They just want your money and once they have it they feel like they can only do the bare minimum unless you put out more money. I never been to country where they were greedy like that. I traveled to Aruba, PR, Africa , Jamaica , Barbados and never got that vibe from them. But MEXICO!!!! Don’t ever go!!!

Letsgetnotarized

Just ok

Reviewed 21 june, 2022

We stayed June 9-16 2022 we took our 3 kids ages 16 7 and 9 months. Kids enjoyed the trip ..best part was the entertainment staff especially Gloria my kids loved her. Food was ok but eating at the buffet you will be sweating the entire meal. pools need better cleaning I came home with swimmers ear infection and needed an IV with antibiotics for 7 days... the rooms need updating... the theater smells and needs updating but the shows themselves were great. Came home to an extra charge of 1800.00 on my credit card so not sure what that's about ....

Jen S

Stay Away! We left. Still waiting to hear from management as promised.

Reviewed 18 june, 2022

1) Room did not appear clean 2) View from “ocean-view” room attached 3) Advertised activities kids were excited about in disrepair or unavailable 4) Difficult access to unclean and smelly bathrooms, especially from children’s pool (I imagine a lot of people don’t bother and just pee in the water) 5) OVER-crowded pool with incredibly loud music 6) Inedible food in buffets (often only option): meat and seafood drying out, sitting in the open for what looked like hours, for example. Other meats/cheeses at room temp and sweating for goodness knows how long. 7) All drinks super sugary 8) A/C is hit and miss throughout the facility 9) Water in the Children’s are is grey/cloudy 10) Generally old and unkempt feel in all outside areas 11) Limited hours for services other places have around the clock We decided to leave the resort for a better option. When we decided to leave, we were told the reservation manager would be in at 8:00 a.m. the next morning to discuss a refund (even partial would have been great). We returned after 8:00 the next morning, and were told that the manager would be in at 9:00. We returned after 9:00 and decided not to keep waiting. When we left we were told the manager knew about our issues and would be in touch with us via email. Of course, we’ve heard nothing. They did offer to give us a room with a different view, but that only would have solved #2. Apparently we could have switched to the other side of the building and looked over a field with, from the part I saw, had plenty of trash. I’ve never left a review like this. What got me the most was the lack of effort to make it right, or even follow up as promised.

T9057MVjosepho

Seadust Family Cancun resort.

Reviewed 17 june, 2022

Nothing good to say about this resort. It lacks everything, customer service being the most important one. Found roaches in the rooms and in the restaurant. Only reason we stayed was because it was paid for 6 months ago. Not worth the money we paid. Needs a paint job and fix or knock down the building. The foundation has cracks.

Zwtangl15