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TripAdvisor Review
Based on 6971 review
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Secrets Playa Mujeres Golf & Spa Resort is located in beautiful Playa Mujeres, complete with famous white sandy beaches and stunning ocean views in a privileged gated community. This brand new, AAA Four Diamond award winning, adults-only, all-suite resort is only 35 minutes from the Cancun Internati...
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Secrets Playa Mujeres Golf & Spa Resort is located in beautiful Playa Mujeres, complete with famous white sandy beaches and stunning ocean views in a privileged gated community. This brand new, AAA Four Diamond award winning, adults-only, all-suite resort is only 35 minutes from the Cancun International Airport and 10 minutes from downtown Cancun, in an 18-hole signature Greg Norman golf course and in close proximity to the best shopping centers, beachfront restaurants and nightlife in the area. Secrets Playa Mujeres Golf & Spa Resort – Exclusive. Alluring. Pure.
Check-out ends at: 12:00
TripAdvisor
Excellent
4238
Very Good
1618
Good
657
Reasonable
268
Bad
191
Business
145
Couples
4042
Solo travel
100
Family
700
Friends getaway
808
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 20 September, 2021
I wont get too lengthy. The resort in general is nice, food excellent and the service of the staff good. Our biggest problem was with the air conditioning. I know its Mexico and I can rattle off 10 other resort we have been to in Mexico that we did not encounter this situation. We had maintenance down 3 or 4 times the first day telling them that the air did not work. It was 79 in the room. Not acceptable at all esp for sleeping. We had to physically go to the lobby and basically raise our voices, which I dont like to do to get any response from them. In the end they made it right by putting us in a temporary room that night to sleep but then we had to wait til 3 the next day and repack on day 2 and unpack again as we were moved. Restaurants were also hot - you cannot enjoy a meal while drenched in sweat and to boot they have the pants rule for men. Just because of the air situation alone I would not return probably. I will say the actual rooms themselves were nice and food was very good. The cleaning staffing for the rooms were great as well as the staff in the restaurants and bars. Reuben was wonderful at breakfast each day and Mercedes by the pool. Theresa in the spa was awesome. We did have a good trip and the resort is nice - they just need to get their air conditioning situation fixed. I certainly dont mind dressing up for dinner as long as I can enjoy my meal comfortably. It is a nice resort and staff great (except the front desk) but the air conditioning was a deal breaker for us.
gmm103
Reviewed 19 September, 2021
This resort has an excellent location. The food was delicious and our room was great. But the pool area is too loud and nowhere to escape to. The music is thumping all day long. At other resorts we’ve visited, there is always a quiet pool (and especially for preferred members). Plus people are smoking everywhere - at a non-smoking resort. Several restaurant servers were excellent: Abi at Seaside, Rogelio at Portofino and Ruben at Bordeaux.
nmgirl61
Reviewed 19 September, 2021
At check-in, they spent more time trying to force me to attend a time share presentation rather than telling me about the amenities/the property for my current stay. That book of $200 USD resort coupons you get is pretty much worthless, you can only use a particular denomination for very specific things. On 3 separate occasions at 3 different meals, I was approached by staff who questioned why I was sitting there, telling me that I needed to “check in”. This was, after checking in at the entrance of the restaurant, providing my room number and being escorted to my table. At one meal (French restaurant), one of my travel partners asked the waiter for another side item when one of her selections turned out to not be tasty. His comment to her, “We are very busy.” Fruity libation drinks were not good. Something was off with the sugar factor – an unpleasant after taste. The vendors that the resort has during their vendor night are about as bad as what you would experience at an open Mexican flea market. They will not let you walk by them without hounding you to stop at their table. They are extremely persistent and annoying.
Elle43228
Reviewed 18 September, 2021
The Portofino is a great restaurant. Elpidio ist great, helpful and a very nice guy. He is always very friendly and attentive I can only recommend the restaurant The whole hotel is really recommendable, friendly, clean and entertaining!!
Quest31391612853
Reviewed 18 September, 2021
the entertainment-team was great! such nice, helpful, fun people with a big heart. They made our day! so great people. the portofino is a really qualitative good restaurant. Elpidio is a great, nice, helpful man. We felt very cared. the food was also great! can only recommend it!!
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