Secrets the Vine Cancun
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5
Deluxe Vista ao Mar
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Max 2 adults
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3
Suite Júnior Vista Oceano
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4
Honeymoon Suite Ocean View
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3
Honeymoon Suite Ocean Front
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Max 2 adults
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5
Preferred Club Deluxe Ocean View King Bed
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5
Preferred Club Junior Suite Ocean View
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Max 2 adults
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5
Preferred Club Honeymoon Suite Ocean View
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Max 2 adults
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6
Preferred Club Honeymoon Suite Ocean Front
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2
Deluxe Ocean View Double Beds
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Max 3 adults
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4
Master Suite Ocean Front
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Max 3 adults
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4
Preferred Club Deluxe Ocean View Double Beds
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Max 3 adults
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5
Preferred Club Master Suite Ocean View
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Max 3 adults
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6
Preferred Club Master Suite Ocean Front
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Max 3 adults
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3
Master Suite Ocean View
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Max 3 adults
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2
Breakfast PlanDeluxe Ocean View King
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Max 2 adults
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2
Breakfast Plan Deluxe Ocean View Double
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Max 3 adults
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2
Breakfast Plan Junior Suite Ocean View King
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Property Info
Check-out ends at: 12:00
WELCOME TO SECRETS THE VINE CANCUN Sparkling. Elegant. Bold. Defining elegance, the AAA Four Diamond Secrets The Vine Cancun is framed by the crystal-clear Caribbean and powder-white sand beaches in stunning Cancun. This chic, contemporary adults-only haven combines the natural beauty of the Yucatann Peninsula with the elegance and Unlimited-Luxury® of a world-class resort.
Blvd. Kukulcan Lote 38, Km 14.5 Zona Hotelera - Cancún, Quintana Roo - Mexico - 77500
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
12297
Very Good
2053
Good
717
Reasonable
245
Bad
208
Travelers profile
Business
477
Couples
9745
Solo travel
368
Family
1368
Friends getaway
1965
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Wonderful relaxing visit
Reviewed 3 july, 2022
I visited secrets the vine with a friend of mine and had a wonderful time! View was amazing from our room and the service was excellent. Food and drinks were honestly much better than we even expected and there was a lot of variety with multiple restaurants to chose from. There were tons activities throughout the day and the entertainment team, especially Daniel, were so nice and friendly! Daniel personally made us feel welcome and invited us to play volleyball and hangout. Such an awesome trip. We would definitely come back and recommend it!
hannahkH401AV
The thrill is gone… 😔
Reviewed 2 july, 2022
This was our second trip to Cancun just to stay at Secrets the Vine. Our 1st trip was in 2018, and we fell in love. Our visit last week showed that the thrill is gone. I first fell in love with this resort for their initial attention to detail and catering spirit. This was not the case last week. The linens and pillows smelled like mildew. Room service was mediocre to bad. We had to ask several times for the beverages to be refilled & they removed alcohol from the mini fridge. My boyfriend and I were celebrating my birthday. There was no special little door sash or desert for me. My massage at the spa by Augustine was awesome. This resort has cracked glass panes throughout and it was really warm in the main lobby/bar area. Scratches on the walls and ceilings and broken tiles on the floor trim. Overall it looked really beat up. I was also disappointed they do not have a restaurant dedicated To Mexican cuisine. We left the Dragons restaurant due to the undesirable appetizers and extremely long wait time for the waiter to return. My guy and I always make the best of every situation, so our stay was not a complete wash. However, for the amount of money he paid for our trip I do not feel he received the caliber of service he paid for from The Vine. Sadly,we will not be returning. Since the Hyatt has acquired this property they may want to put some money into it before this resort’s reputation is not salvageable.
SBF369
Our trip to Secrets the Vine
Reviewed 2 july, 2022
Just returned from our first visit to Secrets the Vine. We had a great time, just relaxing and being pampered. We opted for the Preferred section and felt it was worth the difference for a couple reasons. First, we enjoyed the use of the preferred pool on the 12th floor along with breakfast and lunch access to Olio, the Mediterranean Restaurant. Also, we enjoyed the lounge on 21 and were very appreciative of our butlers, Alan and Andres who did everything they could to make our stay special. Actually, the entire staff was excellent, making us feel very at home. Special call out to Angel at the Preferred pool. He always went above and beyond to make our time special. Also, the servers at the pool do a great job keeping everyone hydrated. We had a Junior Suite that was immense (over 700sq ft). It was roomy and comfortable with a huge shower and tons of closet space. The TV was adequate. We were able to change the mix in the refrigerator to beverages more our choice along with the Nespresso mix of pods. Jessica did a great job of keeping our room clean. We were located on the side near the Sandos resort, which was very noisy one night with somebody screaming in Spanish into a microphone for a party. The other side of the hotel is beside the Hard Rock…not sure if that’s noisy or not. My wife was wakened one night by hallway noise, but we really didn’t have a lot of issues with noise overall. We didn’t spend much time at the ocean due to the seaweed and undertow caused by a lot of storms out on the ocean. We did have some rain and one heavy storm, but that was all short-lived and the weather was great for the most part. Regarding the food, it was very much like our previous experiences at Secrets…good with some light rough spots. We enjoyed the buffet at the Market Café for breakfast and lunch. Olio was solid for all 3 meals, but there were some service blips at our first lunch there…it took a long time to get our food.. We really liked Dragons (oriental – went there twice). Sea Salt Grill provided a great pork pancetta and is a nice place to eat outside. We enjoyed Nebbiolo (Italian) although their interpretation of chicken cacciatore was a bit strange (but tasted good). Bluewater Grill was a bit disappointing. My wife ordered prime rib and I ordered the ribeye. Both were very tough and difficult to eat. We did hear that the filet was very good and wish we’d tried that. The beef tenderloin my wife had at Olio surpassed both dishes at Bluewater…it was tender and cooked perfectly. Room service breakfasts were very good, but a bit on the lukewarm side. AS we’ve discussed with many…the food is good, but if you’re looking for James Beard or Michelin star quality, you are likely to be disappointed. Don’t let that stop you from coming…you definitely won’t starve to death! The entertainment at The Vine is low key for the most part consisting mainly of live music which on the whole was good. Our previous stay at another secrets provided more show-like entertainment which we would have enjoyed more. The magician was disappointing and difficult to understand. The bright spot was a Casino Night (blackjack and roulette with fake money)…we thoroughly enjoyed that and met some lovely people at the tables. The live musicians were varied and did a very good job…we would have liked a bit more. The atmosphere of the resort was pretty laid back, however, the ground level pools had a lot of activity and the Red Vine Lounge was very loud and active after 10. We truly enjoyed our stay, but our tastes run more to a bit more spread out and slightly more remote (away from the city) environment, so we will probably visit a few other places before we consider a return to The Vine. Please note: this is OUR take on it, and shouldn’t reflect on what The Vine supplies.
Dave S
Best trip ever!
Reviewed 1 july, 2022
The service, staff, amenities, were fantastic. More so, the staff at the 12th floor grill and pool were beyond special. Angel (in the photo behind us), Heydy, Luis, Fernando, Angie, and there team were amazing. Learn their language. They want to help you. They are there because they love there job(s). I would hire each of them any day. It was a very special week for us. We will back.
BoiseMTBgroup
F the vine and its secrets
Reviewed 30 june, 2022
Worst resort in the area. Will not return and I suggest you don't try it. This resort looks good on the outside but if you take a close look the facade shows a lot of cracks. Faulty electrical sockets, dirt in the corners, chipping paint...just a few minor flaws. You can see the major flaws as you visit the different restaurants and bars. We will not be back. Do not try the preferred, not worth it.
Zach E