Secrets the Vine Cancun
More details
5
Deluxe Vista ao Mar
Max. 2 adults
3
Suite Júnior Vista Oceano
Max. 2 adults
4
Honeymoon Suite Ocean View
Max. 2 adults
3
Honeymoon Suite Ocean Front
Max. 2 adults
5
Preferred Club Deluxe Ocean View King Bed
Max. 2 adults
5
Preferred Club Junior Suite Ocean View
Max. 2 adults
5
Preferred Club Honeymoon Suite Ocean View
Max. 2 adults
6
Preferred Club Honeymoon Suite Ocean Front
Max. 2 adults
4
Run of the house
Max. 2 adults
2
Deluxe Ocean View Double Beds
Max. 3 adults
4
Master Suite Ocean Front
Max. 3 adults
4
Preferred Club Deluxe Ocean View Double Beds
Max. 3 adults
5
Preferred Club Master Suite Ocean View
Max. 3 adults
6
Preferred Club Master Suite Ocean Front
Max. 3 adults
3
Master Suite Ocean View
Max. 3 adults
5
Preferred Club Governor Suite
Max. 4 adults
6
Preferred Club Presidential Suite
Max. 4 adults
2
Breakfast PlanDeluxe Ocean View King
Max. 2 adults
2
Breakfast Plan Deluxe Ocean View Double
Max. 3 adults
2
Breakfast Plan Junior Suite Ocean View King
Max. 2 adults
2
Deluxe Partial Ocean View King Bed
Max. 2 adults
2
Deluxe Partial Ocean View Double Beds
Max. 3 adults
Property Info
Check-out ends at: 12:00
Blvd. Kukulcan Lote 38, Km 14.5 Zona Hotelera - Cancún, Quintana Roo - Mexico - 77500
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
12534
Very Good
2087
Good
739
Reasonable
258
Bad
225
Travelers profile
Business
485
Couples
9920
Solo travel
371
Family
1402
Friends getaway
2011
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Great Service at Dragons
Reviewed 5 december, 2022
We had a group of 8 people and Oscar and Roman provided exceptional service. They made additional arrangements for a birthday celebration and went over the top to be gracious hosts. The food was amazing and there chefs introduced the menu items like they would at a 5 star restaurant.
TomA110
Group Trip
Reviewed 1 december, 2022
It was a four day getaway, I expected more for a five star. There was a very bad sewer smell in the lobby, the food selection was not great every day was repetitive. You would get quick service for the restaurants if you paid for wine bottle service if not you would have to wait. The rooms were very clean, however the water control on the showers were awful, scalding hot. The light switches very frustrating. Our group coordinator Leticia was amazing she ensured that every detail was taken care of as well as the entertainment group ensured that we were always entertained.
SilvanaR960
Great Resort but few things to be aware of!
Reviewed 1 december, 2022
The resort is stunning and has some phenomenal amenities. The pools provide both relaxing and upbeat vibes depending on which you go to. And the views from the rooms are incredible. Pros: We had some staff who provided world class service. Our Butler Andres (23rd floor) set the bar higher than much of the other staff could and truly made my wife and I feel special during our entire stay. He always greeted us with a smile and would go above and beyond with any request. Additionally, Pedro (Market Cafe) made every meal there better with his service, jokes and friendliness. Also both Ricardo’s at the outdoor main pool made the best drinks hands down! Pools Views Beach Cons: Inconsistency in service overall. Not sure if it’s that a few members did so well others couldn’t keep up but there was plenty of staff that left much to be desired in terms of service. Between long waits for food/drinks, forgotten orders and overall demeanor there was a wide range between service. Food - overall the food was decent. The Italian restaurant, dragonfly and Olio were great food but the steak house and cafe were average at best. We often had long waits for food sometimes close to 2 hours. UVC - these people suck, they suckered us into listening to a sales pitch. Yes we knew what we’re getting into but 90 mins turned into over 2 hours and they wouldn’t let us leave after repeated nos and us politely telling them the program was not for us. They continued to bring in “closer” after “closer” who used high pressure sleezy sales tactics that ultimately left us fuming by the time we were able to leave. That being said overall we enjoyed our stay and would certainly go back as the Pros our weighted the cons
CVinny14
Simply the best… better than all the rest.
Reviewed 30 november, 2022
I’ll keep it short… It’s not the rowdiest place, nor the biggest party. But it is easily the best food, best service, and nicest-smelling resort I have stayed in. 10/10, I’ll always come back here. The only thing I’d suggest to avoid anything negative… avoid the breakfast meeting.
mtp8883
Brilliant holiday at Secrets The Vine
Reviewed 30 november, 2022
In general, Secrets The Vine is very luxurious and there are plenty of staff around, always happy to help you. There is a wide variety of restaurants and bars. We were treated very well all holiday by our personal Butlers, Andres & Gabby. Could not fault their service. They went above and beyond to support us in anything from room service, to advice on day trips, to what entertainment the hotel had on etc. Our room was big, clean, well equipped, great shower, big tv. Cannot fault the room at all. The pools were great, good availability of sunbeds and constant service of all inclusive drinks to your sunbed. Volleyball was my personal favourite pool activity! The selection of drinks was excellent and our preferred club bar was very nice with great views for a drink before dinner. The place where this hotel could improve is on the restaurants. We had some great experiences with good food and service. But we also had a couple of poor experiences with food quality and slow service. We spoke to our Butlers after these occasions and they listened to our concerns and supported us with the issues. In summary, we had a brilliant week at Secrets The Vine.
michaelhN3387FT