Secrets the Vine Cancun

WELCOME TO SECRETS THE VINE CANCUN Sparkling. Elegant. Bold. Defining elegance, the AAA Four Diamond Secrets The Vine Cancun is framed by the crystal-clear Caribbean and powder-white sand beaches in stunning Cancun. This chic, contemporary adults-only haven combines the natural beauty of the Yucatan...

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OpenWeather

5

Deluxe Vista ao Mar

Max. 2 adults

3

Suite Júnior Vista Oceano

Max. 2 adults

4

Honeymoon Suite Ocean View

Max. 2 adults

3

Honeymoon Suite Ocean Front

Max. 2 adults

5

Preferred Club Deluxe Ocean View King Bed

Max. 2 adults

5

Preferred Club Junior Suite Ocean View

Max. 2 adults

5

Preferred Club Honeymoon Suite Ocean View

Max. 2 adults

6

Preferred Club Honeymoon Suite Ocean Front

Max. 2 adults

4

Run of the house

Max. 2 adults

2

Deluxe Ocean View Double Beds

Max. 3 adults

4

Master Suite Ocean Front

Max. 3 adults

4

Preferred Club Deluxe Ocean View Double Beds

Max. 3 adults

5

Preferred Club Master Suite Ocean View

Max. 3 adults

6

Preferred Club Master Suite Ocean Front

Max. 3 adults

3

Master Suite Ocean View

Max. 3 adults

5

Preferred Club Governor Suite

Max. 4 adults

6

Preferred Club Presidential Suite

Max. 4 adults

2

Breakfast PlanDeluxe Ocean View King

Max. 2 adults

2

Breakfast Plan Deluxe Ocean View Double

Max. 3 adults

2

Breakfast Plan Junior Suite Ocean View King

Max. 2 adults

2

Deluxe Partial Ocean View King Bed

Max. 2 adults

2

Deluxe Partial Ocean View Double Beds

Max. 3 adults

Property Info

Check-in starts at: 15:00

Check-out ends at: 12:00

WELCOME TO SECRETS THE VINE CANCUN Sparkling. Elegant. Bold. Defining elegance, the AAA Four Diamond Secrets The Vine Cancun is framed by the crystal-clear Caribbean and powder-white sand beaches in stunning Cancun. This chic, contemporary adults-only haven combines the natural beauty of the Yucatann Peninsula with the elegance and Unlimited-Luxury® of a world-class resort.

Blvd. Kukulcan Lote 38, Km 14.5 Zona Hotelera - Cancún, Quintana Roo - Mexico - 77500

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 12:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    12534

  • Very Good

    2087

  • Good

    739

  • Reasonable

    258

  • Bad

    225

Travelers profile
  • Business

    485

  • Couples

    9920

  • Solo travel

    371

  • Family

    1402

  • Friends getaway

    2011

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great Service at Dragons

Reviewed 5 december, 2022

We had a group of 8 people and Oscar and Roman provided exceptional service. They made additional arrangements for a birthday celebration and went over the top to be gracious hosts. The food was amazing and there chefs introduced the menu items like they would at a 5 star restaurant.

TomA110

Group Trip

Reviewed 1 december, 2022

It was a four day getaway, I expected more for a five star. There was a very bad sewer smell in the lobby, the food selection was not great every day was repetitive. You would get quick service for the restaurants if you paid for wine bottle service if not you would have to wait. The rooms were very clean, however the water control on the showers were awful, scalding hot. The light switches very frustrating. Our group coordinator Leticia was amazing she ensured that every detail was taken care of as well as the entertainment group ensured that we were always entertained.

SilvanaR960

Great Resort but few things to be aware of!

Reviewed 1 december, 2022

The resort is stunning and has some phenomenal amenities. The pools provide both relaxing and upbeat vibes depending on which you go to. And the views from the rooms are incredible. Pros: We had some staff who provided world class service. Our Butler Andres (23rd floor) set the bar higher than much of the other staff could and truly made my wife and I feel special during our entire stay. He always greeted us with a smile and would go above and beyond with any request. Additionally, Pedro (Market Cafe) made every meal there better with his service, jokes and friendliness. Also both Ricardo’s at the outdoor main pool made the best drinks hands down! Pools Views Beach Cons: Inconsistency in service overall. Not sure if it’s that a few members did so well others couldn’t keep up but there was plenty of staff that left much to be desired in terms of service. Between long waits for food/drinks, forgotten orders and overall demeanor there was a wide range between service. Food - overall the food was decent. The Italian restaurant, dragonfly and Olio were great food but the steak house and cafe were average at best. We often had long waits for food sometimes close to 2 hours. UVC - these people suck, they suckered us into listening to a sales pitch. Yes we knew what we’re getting into but 90 mins turned into over 2 hours and they wouldn’t let us leave after repeated nos and us politely telling them the program was not for us. They continued to bring in “closer” after “closer” who used high pressure sleezy sales tactics that ultimately left us fuming by the time we were able to leave. That being said overall we enjoyed our stay and would certainly go back as the Pros our weighted the cons

CVinny14

Simply the best… better than all the rest.

Reviewed 30 november, 2022

I’ll keep it short… It’s not the rowdiest place, nor the biggest party. But it is easily the best food, best service, and nicest-smelling resort I have stayed in. 10/10, I’ll always come back here. The only thing I’d suggest to avoid anything negative… avoid the breakfast meeting.

mtp8883

Brilliant holiday at Secrets The Vine

Reviewed 30 november, 2022

In general, Secrets The Vine is very luxurious and there are plenty of staff around, always happy to help you. There is a wide variety of restaurants and bars. We were treated very well all holiday by our personal Butlers, Andres & Gabby. Could not fault their service. They went above and beyond to support us in anything from room service, to advice on day trips, to what entertainment the hotel had on etc. Our room was big, clean, well equipped, great shower, big tv. Cannot fault the room at all. The pools were great, good availability of sunbeds and constant service of all inclusive drinks to your sunbed. Volleyball was my personal favourite pool activity! The selection of drinks was excellent and our preferred club bar was very nice with great views for a drink before dinner. The place where this hotel could improve is on the restaurants. We had some great experiences with good food and service. But we also had a couple of poor experiences with food quality and slow service. We spoke to our Butlers after these occasions and they listened to our concerns and supported us with the issues. In summary, we had a brilliant week at Secrets The Vine.

michaelhN3387FT