Hotel Sunset Marina Resort & Yach Club

TripAdvisor Review

Based on 3675 review

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Sunset Marina is a charming resort Mediterranean style, nestled in the beautiful setting of the Mexican Caribbean, in Cancun's hotel zone. This resort is a peaceful and relaxing retreat, where children also enjoy their holidays with areas specifically designed for them. With ground transportation be...

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Estudo

Charming Mediterranean-style suite in the Caribbean, a relaxing retreat overlooking the gardens....

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 4 years

Immediate booking

Property Info

Sunset Marina is a charming resort Mediterranean style, nestled in the beautiful setting of the Mexican Caribbean, in Cancun's hotel zone. This resort is a peaceful and relaxing retreat, where children also enjoy their holidays with areas specifically designed for them. With ground transportation between the hotels and resorts of Cancun, as well as maritime transportation to and from Sunset Royal, access to beach area is just a few minutes. The Marina of the hotel provides direct access to the crystal clear waters of the Caribbean, with private expeditions in yacht, as well as a variety of mot...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Services / Luggage StorageExchangeWi-Fi
Kids PlaygroundAccepts major credit cardsPolyglot TeamTennis courtWedding ServiceJacuzzi
Food & Beverage
Special diet menus (on request)restaurantBuffet RestaurantCocktail Services
Transport options
Online check-inTowels and bed linenTVValet Parking
Wellness facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SBabysitting on RequestMassage ServiceSpaSPA
Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.
several
Special diet menus (on request)Wheelchair Accessibility
Cleaning / Laundry Services
Online check-in
Stores
Gift Shop
Activities
Water sportsMini Golf

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2032

  • Very Good

    1005

  • Good

    332

  • Reasonable

    148

  • Bad

    160

Travelers profile
  • Business

    14

  • Couples

    1072

  • Solo travel

    94

  • Family

    1612

  • Friends getaway

    460

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Best service of any hotels anywhere!

Reviewed 14 january, 2022

Sunset Marina is the Pearl of the lagoon. Sunset Royal the Jewel of the ocean! These Sunset World properties have the most amazing service! At the Marina this week, with Daniel, Sophia,and Uriel in activities, The bar staff, Raul, and Ivan, Alexis, waiters Zacarias, Henri, Benitos, Kevin and Ceaser,the concierge, Amib, the front desk Carolina, and Maxilillano?? . and of course the chefs! They all proved the passion they have for there jobs!! Wonderful! This is because the hotel itself cares very much for its guest. The management of this hotel deserves Golden Stars. Off the 100's of resorts and hotels i have been to in the past, this is the Best.!

R9654XVsandrag

Not the best but good enough

Reviewed 11 january, 2022

Not the very best hotel but good enough for a vacation. Not all staff are nice and friendly. On our 1 week stay at the hotel, only 3 staffs that has the very best customer service. First is ZACARIAS, best waiter/server in La Pergola Restaurant. He is very friendly and very attentive. For the 2nd and 3rd (very sorry i forgot there names 😊) Second is the cook/server on the morning shift, wearing black uniform. He is the cook for the egg omelet. He is very fast and good cook and very friendly. Third is the guy from concierge, he is a black tall guy. He is very helpful and friendly.

dhonn h

Terrible place, waste of money

Reviewed 10 january, 2022

Terrible food with the lowest quality ingridients. There is not a single item in the 3 restaurants that would up to the standard of even a 2 star restaurant. They couldn't even bake a simple pizza. Juices are watered. Everything is either too salty or too sweet. The rooms are old, low quality (not even a plug next to the beds) with strange style. Total waste of money. However, the staff is great, all people were extremely nice.

Navigator265454

Great atmosphere

Reviewed 9 january, 2022

The hotel looked recently painted, very nice AND clean. The activities were the Best!! The trip on the boat with Uriel was awesome, he also was in charge of the kayak, we enjoy It very much. Sophia Fuego was the greatest, such a lovely person with the Best attitude of service(, even if It wasn't in His area, she's so funny. Also Daniel AND Mateo. The only thing we didnt love was the service at the restaurant "Cilantro" they only have eyes for the ones who are already sitted on a table, if you are arriving they dont ask you anythig or take care of you at all.

18julietan

Worse Hotel Ever !!!!

Reviewed 9 january, 2022

If you are expecting a "resort" this is not it. It is a dated, understaffed, smelly hotel with rude staff and horrible food. Amenities were non existent and drinks were extremely watered down. They were always out of bottled water. To get a taxi, the bell man would have to go to the roadside to flag one down. No numbers to call and it would take forever. Its by the lagoon and there are crocodiles and the water smells with mosquitoes, so you can't even enjoy the sitting outdoors. I would never go back and would not recommend this place to even my worse enemy. The only reason I am not giving it a zero or a negative number is because it does not exist.

nadetoro