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2 adults - 0 children - 1 room

The Grand At Moon Palace Cancun

Starting at

$ 660

11566 TripAdvisor Reviews

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According to guests, it's ideal for:

Property Location With a stay at Moon Palace The Grand Cancun All Inclusive in Cancun, you'll be within a 15-minute drive of Ventura Park Cancun and Costa Occidental de Isla Mujeres National Park. This 5-star property is 12.2 mi (19.6 km) from Delfines Beach and 5.1 mi (8.2 km) from Cancun Country C...

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Property Info

Property Location

With a stay at Moon Palace The Grand Cancun All Inclusive in Cancun, you'll be within a 15-minute drive of Ventura Park Cancun and Costa Occidental de Isla Mujeres National Park. This 5-star property is 12.2 mi (19.6 km) from Delfines Beach and 5.1 mi (8.2 km) from Cancun Country Club. Distances are displayed to the nearest 0.1 mile and kilometer.
- Costa Occidental de Isla Mujeres National Park - 0.6 km / 0.4 mi
- Xoximilco - 4.4 km / 2.7 mi
- Cancun Country Club - 8.2 km / 5.1 mi
- Ventura Park Cancun - 12.8 km / 8 mi
- Playa Coral - 13.2 km ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Business Facilities / Facilities
Take advantage of recreation opportunities including a sauna and a fitness center.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services,
several
Be sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Be sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaTake advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaBe sure to enjoy recreational amenities including a sauna and a fitness center.Be sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Be sure to enjoy recreational amenities including a sauna and a fitness center.Be sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Make use of convenient amenities, which include complimentary wireless Internet access and a television in a common area.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including an arcade/game room and a hair salon.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaTake advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as karaoke or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, a picnic area, and barbecueTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaTake advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Be sure to enjoy recreational amenities including a sauna and a fitness center.Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. AddiMake use of convenient amenities, which include complimentary wireless Internet access and a television in a common area.Be sure to enjoy recreational amenities including a sauna and a fitness center.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Be sure to enjoy recreational amenities including a sauna and a fitness center.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaTake advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a sauna. ThiTake advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a nightclub, an outdoor pool, and a waterslide. This Mediterranean resort alsBe sure to enjoy recreational amenities including a sauna and a fitness center.Pamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.Be sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Be sure to enjoy recreational amenities including a sauna and a fitness center.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitnessPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitnessTake time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a hair salon.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a nightclub, an outdoor pool, and a waterslide. This Mediterranean resort alsCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EPamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. AddiTake advantage of recreation opportunities including a sauna and a fitness center.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access andAprovecha los prácticos servicios que se te ofrecen, como conexión a Internet wifi gratis o asistencia turística (adquisición de entradas).Take advantage of recreation opportunities including a sauna and a fitness center.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Treat yourself with massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club and an outdoor pool. Additional amenities at this hotel include complTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and wedding services.Be sure to enjoy recreational amenities including a sauna and a fitness center.Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and an outdoor tennis court. AddEnjoy a range of recreational amenities, including a complimentary water park, an outdoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and baRelax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a nightclub, an outdoor pool, and a waterslide. This Mediterranean resort alsPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitnessTake advantage of recreation opportunities including a sauna and a fitness center.Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, an arcade/game room, andBe sure to enjoy recreational amenities, including a spa tub, a sauna, and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, an arcade/game room, and a vending machine.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentBe sure to enjoy recreational amenities including an outdoor pool and karaoke. Additional amenities at this hostel include complimentary wireless Internet access, gift shops/newsstands, and wedding sePamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shopAfter a day on the slopes, enjoy recreational amenities, which include outdoor tennis courts. This hotel also features complimentary wireless Internet access, a television in a common area, and tour/tPamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an indoor pool and a sauna. Additional amenities at this hotel include comPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, a sauna, andPamper yourself with onsite massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless IMake a splash in one of the 2 indoor and 9 outdoor swimming pools and enjoy other recreational amenities, which include a sauna. Additional amenities at this resort include complimentary wireless IntePamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a fitness cePamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. AddiPamper yourself with onsite massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless IPamper yourself with onsite massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless ITake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet acces
Stores
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a hair salon.
Reception services
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    10379

  • Very Good

    658

  • Good

    274

  • Reasonable

    102

  • Bad

    153

Travelers profile
  • Business

    444

  • Couples

    1863

  • Solo travel

    49

  • Family

    6533

  • Friends getaway

    901

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

A GRAND stay, the library is a must

Reviewed 25 may, 2022

My family and are currently on our 10 day trip of relaxation at the grand and I cannot stress how much I love this resort. It being our second time here we got easily settled in and all the staff is so welcoming make the whole experience that much more GRAND. The vast varieties of restaurants and activities give you unlimited options for day and night entertainment for your whole family. Traveling with my parents and sister is perfect with us all being over 18 so we can participate in all the wonderful activities this resort has to offer. Our favorite stop being the library where I get my best friend and top bartender McGiver along with his fellow bartenders Jimy, German, and Fernando. The library is hands down the best spot for a drink, relaxation away from the kids, and live music at night. I cannot stress how much I LOVE this resort.

Frankie G

Family Vacation to include excursions

Reviewed 25 may, 2022

Moon Palace The Grand - Cancun is an exquisite hotel/resort. The staff was welcoming upon arrival and tended to our every need. Mauricio (bellhop staff) epitomizes customer service and was very helpful. Juan Carlos welcomed us and made our first 30 minutes on the property a positive one. Yair at the Lobby Bar was just amazing - creative drinks, sense of humor, and attentive to every need. Rooms were cleaned and stocked every day. Restaurants were staffed appropriately with minimal wait times. Good variety of food and all was delicious. Pools were clean with lots of day time activities at each pool. Evening shows did not disappoint and the variety kept us coming back. The waterpark was fun; lazy river was relaxing; Flow-Rider was a blast. Night clubs were fun, even for adults. The golf course was challenging and scenic and the staff was amazing! If you're going as a couple or as a family.....as a work group or a group of friends - this is the place to stay. It's safe and welcoming. And don't forget the excursions....LOTS to do. Visit Yair and Adolfo at the Lobby Bar...you will not be disappointed with their creative drinks for young and old.

Nonnie46Nonnie1146

Don and Kim’s moon trip

Reviewed 25 may, 2022

Some thing to consider when your looking at the Grand Moon. They are understaff and every restaurant except the buffet took well over an hour and a half to get your food. I tested positive on their rapid COVID test and was told I was going to be confined for 5 days unless I can show a negative test results. And on top of getting that news they also said I would be charged 200.00 a night. This company has no regards for it’s guess. I had a independent lab come to the resort for a retest, something the resort should have done in my opinion anyway. My wife and I were retested and found to be negative. I would seriously consider another resort. Don Scott California

donalds626

Poor service, rooms shocking. Needs a full refurbishment. Certainly not as it appears on website.

Reviewed 25 may, 2022

Extremely poor first impressions. Firstly emailed in advance to see if anything could be arranged to make our stay extra special after having my daughters bday in the 21st may, husbands 22nd May and mine 23rd. Also celebrating our 11th wedding anniversary here on June 3rd. They Didn’t even bother to reply to me! Arrived yesterday teatime. Room a disgrace. Door handle missing, broken toilet seat, dirty fridge, broken clock, dirty chairs, damaged furniture. Broken phone…had to ring off personal mobile to get help from reception! Requested room change, after half hour a bell boy took me to another room, told me it would take time for any change as he would have to go back to reception (a golf buggy journey away) to confirm to then come back and allow us to access the room (at this time it was 2.30 am to us after travelling 17hours with a 10 and 7 year old). Finally changed rooms this am, however the duty manager I spoke with today had no idea of my case from the previous night! slightly better room in terms of less things broken however still poor and dirty! Went to buffet breakfast this am, crumbs literally all over the floor around tables and items not replenished. Certainly won’t be visiting the buffet again! Hoping that communal areas are going to be better however given the walk to the new room and the state of the walkways I’m not too hopeful. Can’t even set clocks to correct time in the rooms! Went to reception to get wrist band room keys changed. Not a word of apology. Never experienced anything as poor as this. Was supposed to be a special holiday. Got off to worst start possible.

gemmamercer23

Amazing Hotel

Reviewed 24 may, 2022

The Moon Palace The Grand Hotel is a top of the line Hotel, from the moment you walk in to the sad day you have to say good bye. There restaurants are all delicious and high quality food, there servers are very polite and professional towards everyone, there drinks are top shelves, there coffee shop will make you forget about Starbucks. Rooms are big and beautifully decorated and well maintained, high quality toiletry supplies, Aromatherapy in your room, selections of pillow types and the list goes on. We came here to celebrate our son's Birthday and what a time, all day they where singing Happy Birthday, balloons, cake. At the end of the night we ended this special day at The 9th Pin Bowling alley these guys are amazingly sweet, Angel, Jorge, Jesús and our amazing waiter Valentin, they got a beautiful small chocolate cake and even sang Happy Birthday Mariachi style to our son, he turned 9 but he was so excited that he even answered back with saying "Thank you so much guys I really appreciate you" made my evening. Thank you from the bottom of my heart for making my Autistic sons Birthday one to remember. If you are ever a guest at The Moon Palace The Grand take a trip to The 9th Pin Bowling alley you will really appreciate it.

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