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Opinión escrita el 11 de Julio de 2021
The room was extremely small – much smaller than any Fairfield I have ever stayed at.
The two of us used a single wash cloth for 3 days. We kept going to the lobby and they never had any. In the morning, they told us to come back in the afternoon - and visa versa (we were gone during cleaning hours). Breakfast was below par - there was no butter, no large plates, no cold water. Later that day, I was told that they were picking up the supplies, but the following morning - NOTHING. We ended up eating breakfast elsewhere on our final (3rd) day.
There was no computer - we were told they were removed due to COVID.
The pool was closed the entire time.
I am an elite member of the Marriott Bonvoy program and must admit that this was the worst Marriott property that I have stayed at in all my years.
We stayed at other hotels in the area that had nicer rooms and much better breakfasts for lower prices, but I tried to stay loyal to Marriott - a huge mistake.
This property is poorly managed. I complained by Email on the 2nd day of the stay and never got a reply by management.
Don’t expect service with a smile.
Opinión escrita el 28 de Junio de 2021
The hotel is relatively new and is in very good condition. The rooms are nice, good size and in good condition as well. We also find the location to be excellent. It’s too bad all the employees must hate working here. Don’t expect to see very many smiles. It’s not a very welcoming hotel.
A Great Week's Stay
Opinión escrita el 22 de Agosto de 2020
My wife and I syaed at the Fairfield Inn & Suites for a week, August 9 through 16. We had originally booked to stay at another motel for eight nights, but the morning after our first night there wy wife said, "We have to get out of here". I drove next door and the fantastic clerk at the Fairfield was not only able to book us into a new room for a week but we could move in right away; seven-thirty on a Sunday morning. Big points with my wife. The room at the Fairfield was clean, quiet and dark. Quiet and dark are important when you are sleeping in a strange room. The motel appeared to be in full compliance with Covid-19 restrictions. For breakfast is was coffee, juices, cereals, pastries and a selection of yogurt. The staff was pleasant and eager to be of help whenever we needed it.
Clean and fair price
Opinión escrita el 31 de Julio de 2020
Arrived and found the front desk staff prompt and polite.
Rooms are very modern and well kept.
Close to restaurants and shopping by foot or vehicles.
Pool and fitness room closed currently due to COVID 19.
The worst service I’ve experienced while living in Canton.
Opinión escrita el 29 de Julio de 2020
I called in the morning 6am to see if any rooms were available, the lady at the front desk didn’t answer my call until my 4th call (ridiculous). When she answered she said “yes.” I told her I’ll call you right back after booking the room online (Company Discount). I call back after placing my reservation and I’m told my room won’t be ready until the evening, after them telling me it is available now. Then, I’m placed on hold for 40minutes (the waiting game of course). After, talking to her manager she said that my only option is to pay more money to accommodate my reservation.
I feel like because we’re in a pandemic and business isn’t as booming as much as it was before the outbreak, that almost all businesses find little additional charges to tack on to make up for lost revenue. I don’t feel it is fair that my company offers me a discounted rate on hotels but FairfieldInn Suites Marriot refuses. I’m not sure how to voice my concern but this is just a start.
Just a warning to others planning on staying, don’t ask if they can accommodate a early check no matter what the situation is, they’ll end up charging you for another full night. If this happens make sure you call you let bank immediately.
Update the photo was taken around 545 pm
The front desk lady tells me the reason she placed me on hold was because she’s the only person working here. I walk in the lobby and she outside smoking cigarettes.
The lady at the front desk sounds like she’s sleep, often walks out to smoke cigarettes, the lobby smells of smoke now that I’m here.
A guest in the lobby asked where’s the coffee, the front desk lady scratches her head in disbelief. This is almost funny if it wasn’t 6:50am!!!!