Based on 155 review
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The hotel is ideally located with plenty of places of interest to see in the area such as the Giant City State Park, which offers all kinds of outdoor activities. Local vineyards like the Von Jakob Vineyards with their award winning wines are well worth a visit. A good share of restaurants can be found within walking distance. Facilities at the hotel include outdoor parking, indoor pool, hot tub and fitness centre, laundry and valet cleaning service. Business guests can take advantage of the fax and copy services and the meeting room. Wireless high speed Internet, weekly newspapers, coffee and...More details
Check-out ends at: 11:00
Pool and wellness facilitiesIndoor pool
Reception servicesLuggage storage
Business Facilities / FacilitiesBusiness Center
Had to stay one night
Reviewed 7 november, 2021
Room 110. The room needs updating. It’s beaten down. Curtains are torn and dirty. Bed sheets don’t look changed—found hair. I didn’t even change into my pajama. There is a black mask under the night table left by another guest. The refrigerator is unstable. It rocks if you want to open the door. The bathroom looks clean but it has messy job done around the wall, like caulking just randomly thrown. I will see how the breakfast goes tomorrow if I can only fall asleep in a bed I believe sheets weren’t changed for new ones. I don’t feel any comfort. There is no one at the front desk. I waited for about 20 min. Right then, I should have left and head elsewhere.
Reviewed 10 october, 2021
The staff was so friendly and considerate. If I could give six stars, I would. There was an irate customer causing a scene for no real reason while we were eating breakfast, and the employee handled it in a calm and dignified manner. Our room was clean and comfortable. Breakfast was tasty. The location was perfect for us.
Do Not Stay at This Hotel
Reviewed 26 september, 2021
A friend and I traveled to Carbondale to visit our children for SIU Family Weekend. Besides no coffee in our room, a lack of clean towels, and a TV remote, we discovered our room did not have a working lock. When a new room was requested, the front desk clerk was rude, threw up her hands and said she quit. Our door was never fixed and no refund was offered. Very poor service. Do not stay here.
Friendly and accomodating
Reviewed 9 august, 2021
Our room was upgraded and was clean and in good repair. We were very comfortable, the mattress was great! we had a king, and that worked well for me as I am a tall person. The breakfast was as expected for the free continiental style, and the hours for the breakfast were perfect. The hotel was pretty full, and parking was a bit limited, but even so the noise level was very reasonable.
Reviewed 4 july, 2021
My husband and I had a reservation at Comfort Inn and Suites in Carbondale, Ill on Friday July 2. We stayed at this hotel last summer and the stay was not good but we thought we would give it another chance. We arrived at the hotel at 5 pm. I was not greeted as a Choice Privilege member. Was not told of any Breakfast service. The hallway was FULL of used sheets. We were given a room on the first floor and when we opened the door, we saw the room had not been cleaned. Again, this was at 5 PM. Check in is at 3. I went back to the desk and asked for a different room. We were then given a room on the second floor. The hallway of this floor was also filled with dirty towels and sheets. Our room was fairly clean, but the floor was wet and very slippery. The corner of the bathtub looked moldy and the sides of the tub were full of dried paint.