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2 adults - 0 children - 1 room

Hotel Mercure Carcassonne Porte de la Cite

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$ 123

2114 TripAdvisor Reviews

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According to guests, it's ideal for:

Property Location Mercure Carcassonne la Cite Hotel is in the heart of Carcassonne, within a 5-minute walk of Chateau Comtal and Narbonnaise Gate. This 4-star hotel is 0.4 mi (0.6 km) from Basilica of Saint- Nazaire and 0.6 mi (0.9 km) from Basilica of St. Nazaire and St. Celse. Distances are disp...

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Property Info

Property Location

Mercure Carcassonne la Cite Hotel is in the heart of Carcassonne, within a 5-minute walk of Chateau Comtal and Narbonnaise Gate. This 4-star hotel is 0.4 mi (0.6 km) from Basilica of Saint- Nazaire and 0.6 mi (0.9 km) from Basilica of St. Nazaire and St. Celse. Distances are displayed to the nearest 0.1 mile and kilometer.
- Chateau Comtal - 0.3 km / 0.2 mi
- Narbonnaise Gate - 0.4 km / 0.2 mi
- Carcassonne Medieval City - 0.4 km / 0.3 mi
- Aude Gate - 0.6 km / 0.4 mi
- Basilica of St. Nazaire and St. Celse - 0.7 km / 0.5 mi
- Basilica of S...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Wellness facilities
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.
several
Be sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Be sure to enjoy recreational amenities including a sauna and a fitness center.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaTake advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaBe sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Be sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Be sure to enjoy recreational amenities including a sauna and a fitness center.Make use of convenient amenities, which include complimentary wireless Internet access and a television in a common area.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaPamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this hoTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Be sure to enjoy recreational amenities including a sauna and a fitness center.Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as a spa tub, a sauna, and a seasonal outdoor pool. Additional features at this lodgeTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaEnjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Be sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities including a sauna and a fitness center.Take advantage of recreation opportunities including a sauna and a fitness center.Take advantage of recreation opportunities such as a sauna or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access and a picnTake advantage of recreation opportunities including a sauna and a fitness center.Pamper yourself with onsite massages or enjoy recreation amenities such as a seasonal outdoor pool. Additional amenities at this guesthouse include complimentary wireless Internet access, tour/ticket Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, wedding services, Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, an arcade/game room, andMake use of convenient amenities, which include complimentary wireless Internet access and a television in a common area.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This Beaux Arts hotel also features complimentary wireless Internet access, concierge services, and gift sTake advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.
Reception services
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.
Business Facilities / Facilities
Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services,

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    692

  • Very Good

    965

  • Good

    335

  • Reasonable

    94

  • Bad

    28

Travelers profile
  • Business

    133

  • Couples

    1126

  • Solo travel

    61

  • Family

    516

  • Friends getaway

    131

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Good location, lovely staff but some rooms need updating.

Reviewed 27 april, 2022

We had stayed at Mercure hotels throughout the week, and of all of them this was the most in need of some attention. The room was ordinary, and would only need some new curtains/blinds and some splash of colour with cushions etc to make it more appealing and consistent with other sister hotels. Maybe we were just unlucky.

MrsSpecialJK

Great location

Reviewed 16 april, 2022

Very convenient location, good car park, EV charging. Helpful staff, good size room well equipped, though we did pay for a “Privilege” room. It was too early in the year for the pool, but it seemed like a nice outdoor area.

GreenMountainInn

Excellent service and room!

Reviewed 19 february, 2022

Excellent service considering that I had to book at last minute after another hotel refused me on grounds of not having vaccine pass to even stay the night. The Mercure were extremely supportive and welcoming, offered me a room with garden access as am with two pets. Even got complimentary stay for the pets after they felt sorry for my previous experience with the SOWELL hotel. The room is lovely spacious, clean and quiet. Enjoyed a delicious room services dinner which was very tasty. Staff are extremely helpful and accommodating, simply a delight to stay here. Second time now and will definitely come back!

natalial248

Convenient location

Reviewed 2 january, 2022

Very convenient location right next to the old city. Parking available and has 2 electric car charging places for an overnight charge. The staff is very polite and helpful. Facilities are exactly as expected. Check-in was straight forward uncomplicated just like the check-out! So all we had to do was to enjoy our family trip.

Jiro T

Disappointing stay - not worthy of 4 star rating

Reviewed 5 december, 2021

We've stayed at other Mercure hotels and this one is nowhere close to the standard of others and it is most definitely not a 4 star. Rooms are small and dated. Breakfast was very basic and what you would expect from a hostel. The most disappointing part was the attitude of the staff member who checked us in. She was on the phone for most of our check in and did not give us any information. When I rang down to reception a bit later she was extremely rude to me. I asked for some shampoo and conditioner and she said I could use the body wash provided. I then asked for water and she said my husband and I could share the single small bottle provided as there was no more available. I also asked for more pillows as we had been given one small hard pillow each and she told me she'd have to check with her colleague later that night. When I asked what the privileges were for the privilege room that we had booked she said it was the free mini bar which contained the single small bottle of water. She was extremely rude throughout the conversation and kept repeating the phrase 'we don't do that at the mercure'. I also felt that they were using Covid as an excuse to not provide standard amentities and cleaning services. It is possible for hotels to continue with room service and cleaning without putting anyone at risk of contracting covid. As well as this, we had paid extra for a double bed only to find that our bed was actually 2 singles pushed together. The only real positive was the location as it is a 5 minute walk to the Citadel and a 20 minute walk into town. We stayed 2 nights but wish we had chosen somewhere else.

DMcGB