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TripAdvisor Review
Based on 1316 review
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Property Location When you stay at West Inn & Suites in Carlsbad, you'll be near the beach, within a 5-minute drive of South Carlsbad State Beach and Carlsbad Lagoon. This hotel is 1.3 mi (2 km) from Carlsbad Premium Outlets and 1.3 mi (2 km) from Flower Fields of Carlsbad. Distances are displayed...
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Check-out ends at: 11:00
TripAdvisor
Excellent
1067
Very Good
184
Good
40
Reasonable
15
Bad
10
Business
110
Couples
178
Solo travel
28
Family
846
Friends getaway
34
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 6 September, 2021
The exterior and lobby are lovely. The restaurant is closed. We booked a king suite and when we arrived the room was dark and dated. In my opinion, the room smelled faintly of urine. The television didn’t work initially and someone had to come to fix it-they did so promptly. There was peeling paint and crooked appliances. As we attempted to pull out the sofa it got stuck, when my spouse attempted again from another angle he walked around the couch where he was impaled with a large shard of glass and immediately began bleeding everywhere. It wasn’t our glass, it had been there before and there were several more pieces around the carpet. We made the front desk aware and they sent someone up to vacuum. The staff found more glass, just sitting there on the carpet. It’s just luck that my spouse stepped on it and not one of our kids. The front desk informed us that they made management (perhaps ownership) aware. The next day we left early for a day at Legoland-the hotel is very close to the park, it’s a great location relative to Legoland. After a long day, one that was quite painful for my spouse who was walking around on a bleeding puncture wound), we returned to the hotel around 6pm to a room that had not been serviced at all. We needed towels (the glass incident rendered some unusable) and soap and garbage removal but housekeeping hadn’t come. When we called down there were several rooms still ahead of us. It was frustrating after a long day when we just wanted to rest. I will note that the West Inn made some amends for the incident with the glass. While appreciated, it still should never have happened (it’s a family friendly hotel and there was a dangerous situation in the room). I wouldn’t stay here again.
G6850HXcourtneym
Reviewed 23 August, 2021
Excellent customer service and a very nice property. It is a tad outside of Carlsbad proper though, so just as long as you know that before you book. You can walk to the beach, but it is a little far, especially if you were to take an umbrella, chairs, etc. You really can't walk to Carlsbad Village, it is a bit too far. There isn't too much around there either in terms of food, just a gas station with a quick mart next door so plan on driving as needed. But otherwise, the property is very nice. Large rooms, great customer service, a nice large pool. They had a breakfast buffet that looked like it had just opened back up in light of Covid.
tonytsheng
Reviewed 31 July, 2021
I have visited West Inn Suites in the past and obviously expected top notch customer service as usual. Upon entering i was immediately greeted by Front desk manager Eddie and welcomed warmly. He went ahead and went through all the amenities, explained the parking tag, even recommended restaurants around the area . I have never been disappointed staying here and always tell friends and family to check it out. I will continue to visit this hotel and Eddie whenever I'm in the area. Keep up the great job !!!!!
Maria L
Reviewed 29 July, 2021
I just left from the West Inn and I have to say this is one of the best hotels to stay at. I always come back to them for their hospitality and great customer service as well as those comfy beds! My suggestion to you all, book with them not just any website to avoid having to deal with any issues that come up. If you do like affordable prices go for it but be prepared to deal with the website not them. Some Karen’s don’t understand that apparently. I literally sat and waited a good hour or two watching a lady complain because she had incorrectly done her reservation wrong and wanted to blame them. Anyways, Eddie (the hotel manager) you were such a delight thank you for always making my stay amazing at the West Inn!
Angietravels15
Reviewed 28 July, 2021
There was an error when booking my room. I am not sure if it was my error from the confusing website or the computer system. When I called they showed zero sympathy. They basically told me I lied indirectly. I explained that I had children that were planning on this vacation for weeks and explained what I went through to book the trip as a Mother of 4. The office manager didn't care. He said sorry is all I can do is book you a room at todays rate(much higher than what I paid). Also, came to realize they advertise a room that sleeps 5(this is a room with a king bed and sofa pullout). Definitely not sure how 5 people can sleep comfortably in a room that size. Very unfortunate to have this experience with a hotel I would have came back to yearly and referred friends and family to stay.
sarahmo080808