Hampton Inn & Suites San Juan

The hotel layout is superb. It was well thought out. The rooms are amazing and their is parking. Free breakfast and wifi is included. The staff is friendly and Maria at the front desk is brillant. Check in was a breeze and the pool area is excellent with the Guacanmayo Restaurant there to serve you. My room is well organize and bathroom is just fine.

It was my first time in this property and the experience was excellent. I was received by Angel at Front Desk. Very attentive to my requests. Very comfy room, nice and clean by housekeeping. Loved the experience. Thank you Angel for making my stay very memorable. Will return soon.

Liked · The location. Disliked · The first night we had a Salamandra in our bedroom and we had to wait over 45min for somebody go and remove it. At night the security guard let in to the pool that weren't guest, they were bringing drinks from the parking and had loud music. We has guests couldn't use the pool because the security guard was letting opening the door to non-guest. It felt like staying at a ghetto.

Spent a few nights and enjoyed it. Very close to the airport, yet the room was very quite. Planes sound very loud outside but not in the rooms. Very comfortable beds and pillows. Breakfasts good and many hot items change daily. Pool side Happy Hour 5-7pm. Staff was very accomodating. Near a few restaurants and shops.

We planned a trip to San Juan long before the recent events. Things unfolded rapidly while we were there, but the staff remained vey professional. The staff members are the shining stars of this property. All of them were very friendly and helpful the entire time. Hi Bryan Espanol! I also would like to thank the manager, Maeling Chung, for all of her help prior to arrival. She ensured we had connecting rooms and had a nice birthday acknowlegedment in the room. Thank you so much! The hotel is in a great location. It's very near the airport and multiple shops and eating establishments. I'd recommend Metropol next door and Edith's Café right across the street. It is a short 5 minute walk to the beach, and the hotel can provide coolers, chairs and umbrellas at the property. I felt completely safe in this location, and I have stayed in this area during prior visits. The common areas are nice and appear updated. However, the rooms show a little age and wear. Both suites were spacious and comfortable with enough room for my group of five. Both bathrooms could have used a better cleaning, but the other areas were spotless. I appreciated have the digital key availability. The pool area was a nice gathering spot. It was fun to meet other guests during the happy hour and at the grill. Speaking of the grill, that food was FANTASTIC! Other reviews mentioned how tasty the food is and they are correct. I want to give a special thanks to the staff at the grill because they became overwhelmingly busy once the island-wide curfew was imposed. They remained friendly and cranked out the orders. My only issue is having to pay the resort charge on the days there were no covered amenities during the island emergency.I do understand the lockdown was out of the hotel's control, but why are we still paying that? It covered the happy hour and beach amenities, but none could partake in either after the shutdown. Even during the difficult times, our stay was very enjoyable. We appreciate all of the hard work the staff did while trying to navigate trying times. They were just as friendly at the end of our stay as they were when we arrived. I would consider staying here again, without a doubt.