Based on 86 review
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When all you need is a solid deal on a simple stay, the pet-friendly Rodeway Inn at Nevada State Capitol hotel in Carson City, NV is just what you are looking for. We are situated right off Route 395 near the Nevada State Capitol Building, Nevada State Museum, Nevada State Railroad Museum, Western Nevada College, Lake Tahoe-Nevada State Park and Washoe Lake State Park. Enjoy amenities like free hot breakfast, free WiFi, an outdoor heated pool, guest laundry facilities and free coffee. Guest rooms come with refrigerators, coffee makers, hair dryers, TVs, irons and ironing boards. Also, earn rew...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPool
Horrible!! Highway Robbery (literally)
Reviewed 9 august, 2021
We booked last minute during the Fire evacuation and paid 3 x the normal price through HOTWIRE. The hotel grounds were filthy, the rooms carpet soiled but the worst was waking up to find BOTH my husband and my drinks full of ANTS!!! They were all over night stands and the Bathroom. The "Manager" was off on Sunday so we had to resort to informing the front desk guy who said "Well we have an exterminator" when I finally contacted the Manager Golden, he refused to give a refund and told me to go ahead and TRY to get 10% back from Hotwire. Totally unprofessional and basically a slum lord. He was probably ecstatic that he could make $250.00 on a room instead of $75.00 BEST possible news was that the Manager mistakenly told Hotwire that the room was rented out already (8 hours later) and those guests haven't complained.... NO COVID protocol
Reviewed 21 june, 2021
I am writing this in order to address a completely atrocious experience we had while staying at the Rodeway Inn at Nevada State Capitol in Carson City, Nevada. The dates of our stay were June 18-20th. I'd like to preface this by saying that we went into this not expecting luxury. I am well aware that this is a budget hotel. However, what we experienced last weekend is absolutely unacceptable and a complete disgrace to the Choice Hotels brand. On Friday while we were making the 7 hour drive up to Carson City from Las Vegas, I received a phone call from the hotel office. It was only 6:30pm but the gentleman on the phone wanted to confirm that we were still going to use our reservation. When I confirmed that we were on our way and close his exact words were "Well we are really busy tonight so I will give you 30 minutes before I cancel the reservation and give it to someone else". This is definitely not what the reservation said when I booked several weeks in advance. We have arrived much later to check in at other hotels and never had an issue. Thankfully we arrived before the reservation was cancelled. When I expressed that I was not happy being threatened and that he was violating Choice Hotel policy, he then told me that if I wanted to complain that he would just cancel the reservation now. I asked to speak to a manager but there was not one on site. He said he would call him but he was following instructions and that the manager would just cancel my reservation. If there had been anywhere else to stay in the area that evening, I would have. I have never received such atrocious customer service. This man literally threatened to keep my family from staying at the hotel if I complained at all because again, they were "really busy and could find someone else to take the room". His excuse was that my card didn't work even though this reservation was "Pay at check-in" and he refused to take a card over the phone. Upon entering the room, we were met with the smell of cigarette smoke and general dirtiness. I had to leave the door and window open to air out while my husband ran to the store to buy air fresheners. If that was not enough, we found a cockroach on one of the pillows, and bugs in the beds. All of us slept on top of the covers. The bathroom, which only had a half roll of toilet paper, was disgusting. I have seen truck stop bathrooms with cleaner toilets. On the second day, our bathroom was infested with ants. We did mention this to the front desk (this gentleman was much more friendly than the first) but were told that there was not much they could do. After returning home, I have discovered bites on my children and myself. The parking lot and outdoor areas were also extremely dirty and covered in trash. Saturday morning when we were leaving for the day, there were homeless people sleeping in front of rooms on the lower level. Which probably contributes to the general filth of the area. None of the employees seemed to care that this was happening. I am not typically one to complain and have had wonderful experiences with Choice Hotels in the past. This particular experience was not only a customer service nightmare, it was also not on the up and up for health and safety either. I was hoping to speak to the office at checkout, once the threat of cancellation was no longer an issue. However, there was nobody at the office when we left. The experience was so far beyond what is acceptable that I still cannot believe it. I will NEVER stay at this hotel again and am rethinking using Choice Hotels at all if this is acceptable to your corporation.
Reviewed 13 july, 2020
no one at check in desk waited forever. Room was supposed to be an upgrade so very scared to see what reg rooms was like. Very dark and dingy. But it was old and they did appear to be cleaning. Shampoo /soaps were awful. Keys didnt work several times had to get re keyed and had to wait as no one in office.
I won't be back!
Reviewed 12 july, 2020
This is an older property, very well used and not improved. Annabelle was extremely friendly and service oriented. Check-in process took quite a time because the computer was slow. The assigned room smelled nasty and Annabelle and I walked to several rooms to find one that did not smell too bad. After move-in, I found out that the TV had no reception. The in-house technician could not fix it. The room was "compact" with a queen bed, table and chair, dresser, small fridge and NO microwave oven. Annabelle offered me to use the microwave oven in the lobby if needed. The furniture was well used, the walls are thin and I heard everybody's conversation. Coffee is offered in the lobby - after 8 am.
Reviewed 26 may, 2020
Don’t expect much, room was dirty, light bulbs burnt out. First room the card lock was broken so had to switch to another room, felt like it was swarming with transients. Won’t go there again. Person who checked us in was pleasant but not super helpful.