Based on 3906 review
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This hotel lies just a short distance away from the historical centre of Cartagena. The hotel is located just a few steps away from the stunning beach area, where guests can sit back and relax. The hotel is located close to a wide range of attractions in the area. Rafael Nunez International Airport can be found just a 10 minutes' driving distance away. This hotel greets visitors with warm hospitality and the assurance of a comfortable stay. The wonderful rooms offer personalised comfort and convenience. The hotel offers a range of excellent facilities and services, including dance classes, wat...More details
Check-out ends at: 11:00
Pool and wellness facilitiesOutdoor Pool
Reception servicesLuggage storage
Hotel Cartagena Plaza Best Vacation Ever!
Reviewed 12 july, 2021
I had an amazing experience at the Cartagena Plaza Hotel. Every single staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and always eager to help! When you arrive at the hotel you are greeted by the staff and from the very first step you take into their lobby you feel like you’re home. Ángel Miranda was so very attentive from the moment we arrived until the very last minute. Every time we went out and it was raining he would run out with an umbrella for us to use, anything you need you can count on him and all the other alike…I wish I had everyone’s names but they all need to be mentioned :) The room I stayed in was called the woman room. It was very spacious, equipped with a hair dryer (other hotels I looked into did not have this and it is a MUST :D), coffee machine, safe box and 2 very relaxing hammock like chairs…good for you to enjoy a good book. It was very clean and the bed was very comfortable, the cleaning staff were amazing…..very friendly and always eager to keep your room clean. They went over and beyond to help make our stay enjoyable. I went for 2 weeks with a friend (which has also been extremely impressed with the hotel and staff). Having booked a double full size bed room while she was there I had to book a single room for when she left, Joel Ruiz, the front desk supervisor, was extremely accommodating allowing me to stay in the same room I was in if I wished to do so, which I did because I just loved the room so much! They have the option of all inclusive, which means buffet breakfast, lunch and dinner, also snacks, desserts and open bar in between, they have a pretty big pool on the top floor and kids activities. Also nightly shows for the family to enjoy. At the Buffett you are always greeted with a smile, Elkin Madrid is one of the guys that make natural juices for everyone. He was always very attentive, always tried to make small talk with me as he knew I was there alone, so it was so very much appreciated. He makes delicious juices by the way ;) For the hotel to be running as smoothly as it does and their employees to be so professional and friendly and welcoming you need a good leader behind them and this is where Jeisson Durango, their ccustomer service manager, comes in. Always very present making sure everything ran smoothly, very professional but so friendly at the same time. Any advice on places to go or things to do he was always willing to help. When leaving the hotel he was there with me throughout the whole process. When I arrived at the airport I realized I had left some things behind, I was able to communicate with him and he did everything possible to get them to me at the airport . At the end I decided to leave it but I appreciated it soooooo much that he was willing to go the extra mile to get it to me. Service like this will never be forgotten :) All in all I had an extremely great experience, so much so that I will be returning next year with my whole family and hoping to see all the great staff I had the pleasure to meet. Thank you for the wonderful experience!
Reviewed 26 june, 2021
The staff was excellent at the hotel provide a good service and it was a friendly family environment and and the bellboys angel, Julio and Alejandro and newis I will like to come back. I really recommend this hotel
Reviewed 17 june, 2021
Excellent staff fantastic location and nice clean room the breakfast staff very good and also the front desk and porteral Alejandro and Nelson and the manger Jason and Joel. Angle. I would love to stay again here great food too I enjoyed the swim I g pool and the beach was awesome . Very center all right in front of the beach and great coffee around corner .
Very good place to relax!
Reviewed 11 june, 2021
I love the Cartagena Plaza for several reasons: The staff as number one! Everybody greets you and truly cares about helping you and making sure you have what you need. Number two: the food! OMG! The daily buffets are of excellent quality and have REAL fruit juices. The menu is varied and complete to satisfy everybody. If you still complain about the food at Plaza, you are IMPOSSIBLE to please (stay home!) When you go to the beach, there’s a guard that stops the traffic for you while you cross the street. I spent a full week there and by the end of my stay I got to know several staff members (Oscar goes above and beyond to fulfill your needs and even helps you print your Check Mig and Antigen test documents to fly back to the US. When you go to the restaurant, especially in the mornings, Nelson guides you a good table, Jerson helps you with the freshest Colombian coffee. If you still want some juice or, if you are not a coffee person, ask Elkin to make you a fresh mango, passion fruit or pineapple juice. Those guys totally rock! Ask for rooms on higher floors for the nicest ocean view or try to get an upgrade. Some hallways are noisy due to some loud guests, but the hotel doesn’t have control of that. There are daily FREE activities on the 5th floor and drinks are included in your full meals plan. I recommend it very highly and feel free to contact me if you have questions. I will be back to the Plaza very soon !
Reviewed 17 may, 2021
Everyone who works in the Cartagena Plaza always greets you with a smile and positivity. I felt very welcome and energized. The meals in the buffet style restaurant are fantastic. They also make at least one dish to order. I think I gained five pounds. The hotel was clean and comfortable. Everything in the hotel and room operated properly. I called the desk many times and consistently got help with what I needed within a few minutes. They printed my paperwork I needed for the flight back to the U.S. at reception. Clean, friendly taxi drivers are waiting at the door. The security is top-notch and everyone was following Covid-19 protocols. You walk out the front door, cross the street: with a crossing guard, and you are on the beach. They have a spa, gym, hair salon, restaurant, bar, pool bar, pool, and nightly entertainment. The rooms are spacious with a huge walk in shower. There is a safe, coffee maker, ironing board with iron, and hair dryer.