The Pointe at Castle Hill Resort & Spa

Starting at

$ 176

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Lobby Lounge
Room

TripAdvisor Review

Based on 555 review

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This lovely hotel is set in Ludlow. With a total of 10 10, this is a nice place to stay. null may take advantage of the Wi-Fi connection on public areas at The Pointe at Castle Hill Resort & Spa. Additionally, the premises provide a reception service the whole day through. The null may balance their...

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Property Info

This lovely hotel is set in Ludlow. With a total of 10 10, this is a nice place to stay. null may take advantage of the Wi-Fi connection on public areas at The Pointe at Castle Hill Resort & Spa. Additionally, the premises provide a reception service the whole day through. The null may balance their body and soul at the accommodation's health and wellness facilities.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Business Facilities / Facilities
Meeting Rooms
several
Elevator
Pool and wellness facilities
Indoor pool.
Stores
Beauty Salon
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentEmployees wear personal protective equipmentimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionFree wireless internetWheelchair access (there may be some limitations)Coffee / tea in common areasArcade / table gamesReception with wheelchair accessIn-room accessibilityMountain biking nearbyPool or snooker tableWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Free self parkingTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This farm stay also features concierge services, an arcade/game room, and a fireTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Enjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.Sauna

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    207

  • Very Good

    201

  • Good

    98

  • Reasonable

    28

  • Bad

    21

Travelers profile
  • Business

    4

  • Couples

    277

  • Solo travel

    14

  • Family

    152

  • Friends getaway

    48

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Nice people, but dated at best

Reviewed 30 august, 2021

Wouldn't necessarily stay again. They were very nice (girls at front desk). Great location. The hotel itself needs some updates. Furniture is tired and older. The sheets had holes in them. It smelled so I switched rooms. The entire hallway also smelled like marijuana/skunky kind of smell. The pool looked fine but the entire property smelled musty. I thought it was expensive for what quality it was.

andreaeD563WN

A few days at a castle!

Reviewed 29 august, 2021

We were originally planning on staying at Castle Hill Resort and Spa. The room we were in (#11) was dark and somewhat dreary. It really was not our cup of tea. The bathroom was dated and hot. I’m not sure if there was any air conditioning in there. After a visit to the front desk we decided to switch over to The Pointe at Castle Hill. It was just a short distance down the driveway. The switch was easy and the front desk was accommodating. I didn’t get the woman’s name but as she said “we want you to be comfortable during your stay”. There was a suite available on the first floor so we took it. It was less money per night which was a plus. The suite was beautiful. A full kitchen, a table with four chairs and a comfortable living room area as well as a separate bedroom. There was an indoor pool and an exercise room which we used both days during our stay. The restaurant was closed on the first night of our stay. We didn’t eat there the second night either so I can’t review it. Although it did look quite nice when we looked in. We received an email which allowed us to check out online. A plus during these unsettling days of Covid. I would highly recommend The Pointe at Castle Hill.

PrincessDed

Beware Covid and checkout scam!

Reviewed 23 august, 2021

Beware Covid and checkout scam! We booked a suite for one week and paid in full ahead of time. We arrived to find out that there is NO CLEANING service, and other than a sponge, NO cleaning supplies. Nothing was mentioned in the emails or website. Covid was given as the reason - so okay. Then, I noticed that the hotel didn't give the cleaning staff any masks, they had to bring their own. Then, I find out that the fancy resort that shares the property and cleaning staff is getting cleaning service!! I ask the cleaning mgr who first denies (says the resort guests were lying or playing a prank on me), then finally confirms that they can't find enough staff to clean all the rooms so the fancy resort gets priority. So, it wasn't Covid at all. That was the first scam. The second was when I was presented with a bill of almost $200 at checkout. I had NO room charges, so I called to contest, showing that I had paid in full in advance. "Oh no, you didn't pay in full - they didn't ask you for the full amount!" Luckily, I had the email confirmation of the prices, and finally the staff relented. So, check your bills carefully. It's a shame because the suite was nice (bring some kitchen stuff like pans and a Fire TV for the cable). And while you can't use the grounds per se, you can visit the library at the castle for happy hour. It is beautiful and the drinks are reasonable. Also, the indoor pool and jacuzzi were clean, though very high chlorine. This could have been a very nice place.

dp_2000NewYork

Comfortable Stay

Reviewed 10 august, 2021

This hotel exceeded my expectations. It was clean, and service was good. Daily housekeeping was not being done due to Covid, but if I wanted my trash emptied, all I had to do is leave it in the hall outside my door. By the time I opened my door again, it was gone. Same with towels. Old ones left out, replaced with new towels, like magic! Front desk was courteous. The hotel location is close to many attractions. We also had dinner here, as we were with a bus trip. Every dinner was satisfying. I think it comes out of the same kitchen as Castle Hill. Breakfast (included) was so so - monotonous and lukewarm temperature for hot foods. Coffee was good and they had a nice tea selection.

happytraveler018

Homely stay

Reviewed 26 july, 2021

Stayed here for one night on a bus trip. Nice and quiet hotel. Had a home feel to it. Large size rooms. Large bathroom with a double vanity. Looks like they have done some upgrades and a few more could be done. They fixed a wonderful breakfast for us. Staff was super friendly. My only complaint is that we had a jacuzzi tub in our bathroom that was also the shower. Had to climb over almost a 3 foot wall of the jacuzzi to get into the shower.

Krr1975