SO/ Paseo del Prado La Habana Hotel

Starting at

$ 200

TripAdvisor Review

Based on 57 review

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5 Star Luxury hotel, located in the intersection of Paseo del Prado with the Malecón drive, overlooking the sea, the San Salvador de la Punta Fortress and the Morro Castle in Havana. The hotel is only about 10 min walk to the historical center of Old Havana, declared a World Heritage city. The moder...

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Property Info

5 Star Luxury hotel, located in the intersection of Paseo del Prado with the Malecón drive, overlooking the sea, the San Salvador de la Punta Fortress and the Morro Castle in Havana. The hotel is only about 10 min walk to the historical center of Old Havana, declared a World Heritage city. The modern building has 250 luxury rooms, including 36 superior rooms. In its design and decoration there are elements referring to classic Ballet, the popular Salsa and the authentic Cuban Son. Socialize and enjoy the most exclusive chocolate shop in the Caribbean called “Origen”, from the Lobby Bar Mixo th...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

TVTVTowels and bed linenTVConciergeLuggage roomLuggage roomConciergeGymClothes dryerGardenTowels and bed linenClothes dryerTowels and bed linenConciergeGardenConciergeLuggage roomClothes dryerBikes availableLuggage roomTowels and bed linenConciergeTowels and bed linenGymClothes dryer
several
Free self parking
Transport options
Towels and bed linen
Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    41

  • Very Good

    4

  • Good

    1

  • Reasonable

    4

  • Bad

    7

Travelers profile
  • Business

    3

  • Couples

    8

  • Solo travel

    4

  • Family

    8

  • Friends getaway

    13

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Not a 5-star

Reviewed 28 december, 2021

While the hotel looks modern and its located in an exceptional location, the service is awful. There was no valet when we arrived to the hotel, checking was not available thru any app and it took forever with the documentation required. This hotel lacks a multilingual staff and was really hard to communicate with the receptionist while asking for the concierge that was nowhere to be found. The room was missing the bathrobes and slippers that suppose to be there for 5-star hotels. Views were nice, but confort and expectations were not meet. I will definitely not recommend this hotel in Havana.

Eduardo M

Terrible

Reviewed 27 december, 2021

Terrible, it is not a hotel, it is a cave. Bad service, cucarachas all over the place, bad food, dirty swimming pool. It is by far a only one start. How they can compare this hotel with 5 starts hotels?

U4216WVricardob

elaine at reception

Reviewed 26 february, 2020

i frequently come to Havana on business and over the past 18 years i have seen many new hotel, and to my surprise this hotel is the toping on the cake, above and beyond my expectations. From the minute i walked into the Hotel I met Elaine at reception with a big beutiful smile and a warm welcome. from that point on she was extremly efficient in getting me checked into my room and asking me if i had any special requests. She explained all the different amenities of the property and told me if I need anything to just let her know. Ten minutes after I got to my room she called me to make sure everything was okay and the room was to my liking. I have never experienced this before in any hotel in Cuba. Elaine is the very finest reception person i have ever encountered in Cuba, I wish my company had a person like her as my clients first impression of my business. For the complete duration of my stay Elaine remembered my name and when ever she was at the front desk always made sure she said hello and asked if there was anything she could do for me. I found the hotel outstanding and beatiful and would highly recommend it to all. Thanks for a great first stay Elaine I will be back!!! :)

HAPPYtoronto07

Amazing hotel

Reviewed 24 february, 2020

Great Hotel and great views....On one side Paseo del Prado on the other side you have El Malecon....Amazing service, I loved the cocktails, the staff are friendly and happy to accommodate any request..Loved in the evening its even more beautiful.

dalmeida29

Beautiful hotel

Reviewed 18 february, 2020

What a beautiful hotel ! Location Location Location ! The service at Hi So is incredible, specially from precious Geydis. The view of round tower is unforgettable - what a treat and steps away from gorgeous Grand Paquard hôtel. Please go and enjoy the magic

EstelleS433