Malai Manso Resort Iate Convention e SPA

TripAdvisor Review

Based on 572 review

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Malai Manso Resort, one of the most complete resorts in Brazil on the shores of Lake Manso, in the mystical Chapada dos Guimarães. The resort is located in one of the main tourist regions of the country and the largest agribusiness hub in Latin America, with countless leisure options, a solid struct...

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Availability

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Suite Superior

The Superior Suite is perfect for receiving a couple with up to two small children *. The proximity of this suite to the pools and other are...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 9 years

Immediate booking

Bangalô

The Bungalows at Malai Manso Resort are the most charming and welcoming in the resort. Located around the main building, the Bungalows are i...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 9 years

Immediate booking

Suite Família - 02 Dormitórios

The Family Suite, with approximately 93m², is a spacious apartment to receive up to six guests, comfortably four adults and two small childr...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 2 children -

by 9 years

Immediate booking

Bangalô Família - 02 Dormitórios

The Family Bungalow has the capacity to comfortably accommodate up to six guests, four adults and two small children *. It is the ideal plac...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 2 children -

by 9 years

Immediate booking

Casa Boutique - 02 Dormitórios

A real design house set in the middle of nature in the Lago do Manso region. In a reserved space, the approximately 25 houses are connected ...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 2 children -

by 9 years

Immediate booking

Suíte Super Luxo

Being in the Super Luxo Suite is more than staying, it is experiencing a luxurious experience. A gift worthy for even more special moments, ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 9 years

Immediate booking

Property Info

Malai Manso Resort, one of the most complete resorts in Brazil on the shores of Lake Manso, in the mystical Chapada dos Guimarães. The resort is located in one of the main tourist regions of the country and the largest agribusiness hub in Latin America, with countless leisure options, a solid structure for holding events and conventions and an incredible experience in leisure, gastronomy and comfort in the midst of nature. . The Resort is accessible by different means of transportation, transferring from Cuiabá Airport and vice versa (outsourced service not included in the daily rate), parkin...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Free WifiAccepts major credit cardsWedding ServicePlayground
Common areas
Playroom
Reception services
Terrace
Food & Beverage
restaurantBuffet Restaurant
Transport options
Pets not allowedTV
Wellness facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SFree fitness centerOnline check-inSpa
Activities
Bath/Shower Combo
Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Spa
several
Free self parkingSpecial diet menus (on request)Wheelchair Accessibility
Cleaning / Laundry Services
Online check-in
Family entertainment and services
Coffee/Tea Maker
Accommodation
Playground
Stores
Shops / Shopping

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    291

  • Very Good

    147

  • Good

    58

  • Reasonable

    35

  • Bad

    41

Travelers profile
  • Business

    39

  • Couples

    71

  • Solo travel

    2

  • Family

    318

  • Friends getaway

    58

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Standards have dropped

Reviewed 8 july, 2021

I’m here at the Malai right now. How standards have dropped in a short time. The quality and variety of the food has dropped. The staff are very quick to not be helpful. The redeeming feature in winter of this resort is the large heated pool. Which is really cold. And every time over 3 days that we report that the pool is cold, the staff deny even knowing about it. It seems the staff are trained to deny and lie and not be helpful beyond “please call the reservation phone line with your comments”

SaoPauloGringo

Very good, needs to improve key areas

Reviewed 25 january, 2021

After about 4 stays here: What´s good: Food - Quality and quantity. The main restaurant buffet. The People - Especially the staff looking after the kids Accomodation - spacious, good air com Covid precautions - Hotel What´s not so... Check in. Reception. Check out. Music. (taste depends) Covid precautions - events Organisation and training of staff. Food is beyond what you would expect for a buffet resort. Quality, variety, cannot be faulted. Extras of constant supply of burgers, fries, fruits, you name it For families, great. Kids club is well run, safe, secure. Lots to do. Rooms are really small suites. Separate lounge, bedroom, bathroom. Watch out for them sending you to the furthest rooms away - when the closest are empty! Hotel covid precautions and orientations are good. Gloves, masks, staff reminding people how to behave. Top marks. Reception and check in is a joke. Whether it´s lack of training or incompetence, it should not take 90 minutes for a queue free check in! Multiple stays here, and always the same disaster of a check in. Same at check out. Otherwise a great place, but reception service is a disaster especially at ¨peak times¨, where no extra staff are on duty. If only they were better trained it would be so much easier. Some of them run around like headless chickens, clearly with no idea what to do. Music, well it plays to the audience. If you love our certaneja, you will love it here. If you think certaneja sounds like animals being tortured, you´ll be happy that there is a big quiet pool area too. Covid for events, what a joke. They do so well in the hotel and then ruin it at events. The main function hall must have 10 entrances, so why funnel everybody through one entrance? Just plain stupidity.Group hugs and group photos? Hello, agglomeration. It must be tough reopening after so long being forced shut, so it´s ok to make mistakes. But please teach housekeeping how to make a bed, please answer the phone, please check that kids beds are made before the tired sleepy kids arrive, please make sure the rooms have hot water at night. Event hire not covered in this review, but be aware it can be complicated and there is a risk of some double charging. ( Event attendees are all staying into the hotel but you want to charge extra for the same drinks in the event space? Seriously?) Conclusion - great food, accomodation, location, gym, entertainment (if you want it), loads to do or do nothing, you choose. Just a few really, really frustrating things to fix.

SaoPauloGringo

Better than expected

Reviewed 16 august, 2020

Me, my wife and 7 year-old son stay for a week at Malai and the stay was simply perfect. The room, the pool, the view, the food, the service, the kid activities were all amazing. We cannot wait to be back. Definitely one of best family resorts we ever stayed in Brazil.

Prfigueira

Extremely mad with guest services!!

Reviewed 26 september, 2019

So here we go with the story!!! Got to the hotel today around 4pm. Checked in, kids ( 7 and 3 year old) and my mom (70 year old) were thrilled with the amenities!! We’ve been here last year and the year before so, we kind of like it! Got to the room, starter to settle in and my husband noticed that all the 3 air conditioning units were not working ( we are in a 2 bedroom one living room apartment), so we call guests services and they tell us to settle in and enjoy because they are going to take care of it. We got the kids to the pool, stood there for a couple of hours, came back to the room to find the same problem with the air conditioning units. Called guests services again, they said they were still trying to figure it out ( this was a couple of hours later)!!! Here we are, 4 hours later I called again and after I kind of yield over the phone because they couldn’t give me an answer, they called me back to say I have to switch rooms because the problem can only be fixed in the morning... I was just wondering, and I asked them that, what kind of check list do they do before a guest gets into a room? Now I have to repack all the luggage and the kids and the grandma to go to another room!!! They only returned the call with an “answer” to the problem after we called many times and they relocated us to a lower standard room...

alexedeborahz

Awesome!!!

Reviewed 10 january, 2019

Super family friendly! Lots of parties too!! You can choose from many activities from young to old! Children age 3 and up can have lots of fun morning, afternoon and night. Guest service was really good, everyone really attentive, carrying and happy all the time. I went on a time that it wasn’t full and still had the awesome buffet, really good food and beverage service. Can’t wait to go again.

alexedeborahz