This hotel is in serious need of renovation
Reviewed 19 October, 2021
The staff is great, and the hotel seemed, basically clean, but the hotel is simply rundown and needs renovation. Couches in our 2 rooms were worn and stained from use, to the point we would not sit on them unless covered with a blanket. Beds need to be replaced, no USB ports in the rooms, some silverware was missing, walls stained with dirt/scratches from use without proper maintenance and no light bulb in desk lamp. Hallway carperts are stained poplhallway walls are torn, looks like luggage carts went down the sides. Basically, the whole place seems to have stopped any up keep beyond the basics. Again, great staff, but they are working with a broken property. Breakfast is continental, maybe a C- grade. We will not stay here again. We expect more from the Hilton brand
Reviewed 15 October, 2021
Just stayed at Home2suites Charlotte and came away very disappointed. To be fair, we had just come from the same brand in Asheville, which was brand new. This location was tired, with dirty hallways, and torn wallpaper. We came down for breakfast and were told there was no hot breakfast. “Short staffing” excuse. There was some dry cereal and instant oatmeal. I’m wondering, will Hilton give me a refund, since I paid for breakfast with my room? I bet not. If we experienced this again, we won’t pick this hotel again. The hotel manager was extremely polite and trying his hardest, but it takes more than one person to run a hotel.
Not Hilton’s best
Reviewed 14 October, 2021
Needs to be updated, a new coat of paint and doors would go along way. The “free continental breakfast” consisted of cereal and that’s all. It looks like Hilton bought an older hotel and through their name on it. I don’t believe we will stay here again.
Reviewed 9 October, 2021
Not the cleanest. Staff is very nice and helpful as much as possible; however, there was only one person working during my stay making many things very difficult. Food was left in the refrigerator leaving a nasty odor in first room. Moving to second room, we still experienced uncleanliness
It was okay.
Reviewed 4 October, 2021
Rooms were not cleaned throughly. Dusty, and floor had lots of hair on it. I only stayed for one night, so I didn’t make a fuss about it.
Staff was nice though. Seems like hotel is under renovations, so expect that.