Based on 445 review
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This comfortable hotel is set in Cheektowaga Area. Wi-Fi internet connection is available on public areas. The reception is open 24/7. There is a car park at Residence Inn By Marriott Buffalo Galleria Mall.
Check-out ends at: 11:00
Pool and wellness facilitiesIndoor pool
Reception servicesSafe boxNewspapers
Reviewed 11 september, 2021
After a long flight the last thing a person wants to do is walk into a decaying hotel room. Where do I even start? The bright red and black stained floor or the uncovered light fixtures, tattered/dated couch, smell of smoke or peeling paint. Just check the photos instead... no my attached photos not the fake ones on the site. You ... MARRIOTT ... should be ashamed of yourself for charging over $150 at this hotel. Are you so busy focusing on the Bonvoy Escapes, opening new destinations, or speaking at lodging conferences that you are not keeping up the standards of the Marriott name by upgrading and/or maintaining your existing property? You had over a year of the 2020 pandemic to do so. And, no I do not blame the staff or maintenance department. I blame you the owner! This hotel room )139) is a complete HOT mess. And, what is the purpose of a profile request if it's not honored? Higher floor not near an exist does not mean first floor literally next to the exist. Geesh! Like many others have indicated, I DO NOT recommend this hotel, not even for one night (like I did). Sure, this hotel is near the mall, many restaurants, and within 3 miles of the airport, but so are many other hotels ... chose differently.
Nice Location, But
Reviewed 22 august, 2021
The location of the hotel is very nice. It is conveniently located between Niagra Fall and Six Flags. The prices are reasonable. The rooms are a little worn out and need renovation. The level of cleanliness is not high. The breakfast selection is very limited. The front desk staff are simply not hospitable. Would not go there again.
Not up to Marriott standards; 1st impression a very bad impression
Reviewed 29 july, 2021
Standards at this Marriott property left much to be desired. We stayed the previous night at the Fairfield Inn Buffalo Airport and had a wonderful experience, where the hotel was clean and well maintained. Our first impression of this property was a bad impression and we would have switched to another hotel but all rooms in town were booked. The hotel claimed updated rooms but they appeared to have cut corners, especially with bathroom sinks and cupboards and furniture. There was no sanitizing in this hotel. We were at this hotel for 5 nights in a 2 bedroom suite. The kitchen floor was filty, the carpet was dirty and not vacuumed, the pull out couch smelled & didn't have fresh linen, and none of the rooms seemed clean or sanitized. The kitchen was poorly stocked with 2 forks & a knife and few plates.The elevator floor, hallways, pool area were not mopped or vacuumed during our stay and outside garbage cans were rarely emptied. Rooms were very dark with poor lighting. Before booking this hotel I called the front desk asking if there was a full hot breakfast and I was assured there was. Not true; the food choices were gluton free bagels, yogurt, muffins and cold cereal. There were bananas and egg sandwiches one day, however, eating in the dining room was discouraged; no microwave to heat the sandwich, no plates, no cups, no juice and milk was dispensed in pitcher instead of individual cartons. We knew that because of Covid there was no daily service to the room, but we found garbage and towels outside many of the rooms for hours with no clean up. Towels were hard to come by; had 4 in our 2 bathroom suite and when asked for more, were told they were in the wash and not available for hours. Same problem with the pool towels; no supply and when asked, had to wait. On a positive note, the front desk clerks were friendly and helped as much as possible.
Reviewed 16 january, 2021
I booked this hotel online I paid for a 2bedroom suite and the 1 queen bed suite online which was 700$ for Friday to Sunday because online it said the pool was open once I arrived at this location to get checked in the lady at desk tell me that the pools no open and I have to put down 500$ more dollars because it’s a 250$ Deposit fee for each room I told her I didn’t kno nothing about that then she said will if you booked through a third party they wouldn’t kno either so We still end up staying because the rooms was paid for and I didn’t wanna ruin the family getaway and didn’t have more money to booked somewhere else and knowing I can’t get my money back around 830pm I get a call staying that 2 different ppl was complaining about noise and told me if she call me again we will be kicked out with no refund(but the quite hours are from 10pm to 6am) so after that I called to for towels she said I had to come get them mind u I gotta come out my building walk to the main entrance which is outside now I gotta walk back outside to the room with towels no bag no nothing the next day I call and say that the toilet is plugged up the lady the desk say we got a plunger here at the front desk but you gotta come get it so back outside I gooooo I will never stay here again and will never recommend nobody to stay here no breakfast no pool but they still want a 250 deposit without the stuff ppl like to do when u go to the hotel swim and eat and relax they is ripping people off the prices and service do not match.
Did not feel safe
Reviewed 16 october, 2020
We had to make a trip to Buffalo for a medical appointment and booked a night at this hotel in June. I expected that there would be a heightened level of cleanliness due to COVID but was very disappointed upon arrival. The lobby was not clean (should have been my first clue) but the room was worse. The trash from the previous guest had not been taken out, the room overall did not feel clean. We also had to use the fold out sofa and discovered that the linens for the pull out had also been left in the room. Upon alerting the staff (which was a skeleton crew) there was no apology for the condition of the room. I would not recommend this hotel especially during this time. I was prompted to write this review because we were back in Buffalo this week for another appointment and stayed at Homewood Suites in the same area which was a completely different experience - very clean and friendly staff. Felt completely safe staying at the Homewood Suites.