Based on 920 review
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With modern, en suite rooms and a bar, lounge and courtyard, this town-centre hotel is opposite The Brewery Leisure Complex and 1.6 km from Cheltenham Racecourse. Express Cheltenham Town Centre is also 2.9 km from Cheltenham Spa Train Station. Guests have free use of health facilities at the nearby Fitness First gym, and up to 25% off food at some well-known restaurants opposite the hotel. At Holiday Inn Express Cheltenham Town Centre, bedrooms have power showers and flat-screen TVs. A continental breakfast is provided.
Check-out ends at: 11:00
Rude staff and mouldy room
Reviewed 3 january, 2022
I booked this for my partners birthday and so did a couple of our friends- the staff soon as we entered were so rude and made us feel very uncomfortable they ignored us and checked in other guests. When we got to our room it had mould all around the window and floor! I didn’t not feel like it was cleaned and the flush in our toilet did not work but no one would help us! I am very disgusted how the room were and the staff we even went out and left very early in the morning to at least try get our money worth!
Amazing & caring reception staff
Reviewed 2 january, 2022
My 19 year old daughter, Mya-Rose Craig AKA stayed at this hotel on her own when she was speaking at Cheltenham Lit Fest. She was ill with a bad cold and conjunctivitis. She had a terrible journey from Cambridge with lots of people being pretty awful to her, missing her train, getting stranded in Gloucester at 11 pm and not being allowed to go to Boots at Birmingham New Street Station to get eye drops. When she checked into the hotel after midnight with almost a dead phone she thought her electric sockets in her room weren’t working and she phoned us very upset. She then went back to reception where a male receptionist (with a little goatee) was wonderful, really helpful but genuinely caring. He found her a phone charger as her charger wasnt working (not the room sockets) and put her phone on charge, found her an ice pack for her eyes to help with the conjunctivitis (she was worried as she was speaking at 10 am the next morning and he just made her feel better. She felt that there were genuinely caring people out there and not just because it’s their job, but because that’s how they are. She and I wanted to pass on her and our gratitude. He went way beyond the call of duty! Totally recommend this hotel.
Great location & Great breakfast
Reviewed 30 december, 2021
Wonderful Christmas spent here . Rooms good, staff friendly yet professional, clean, safe, tidy & everything you need. Big thank you to Amila the deputy manager who went above & beyond making our stay extra special. Hotel situated in town centre, pool was great & only over the road. Breakfast was great & plentiful.
Great night staff
Reviewed 25 december, 2021
Our Christmas Eve was saved by the lovely staff Adam and Stevie, who made us welcome and happy after every other part of our Christmas went wrong at the last moment. They were really friendly and helpful. Thanks guys!
Great getaway celebrating with friends
Reviewed 28 november, 2021
Just stayed overnight at this hotel and cannot fault anything. Good location to walk to bars, restaurants and shops, comfortable rooms, lovely bar area and a big THANK YOU to Amy who was so accommodating and gave us some great local advice on where to go