Based on 1026 review
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This modern hotel is situated in the heart of Chetumal's city centre, offering easy access to the corporate area for business travellers and to sightseeing opportunities for those travelling for leisure. The Palacio del Gobierno is only a 7-minute walk, and the Museum of Mayan Culture is just a short stroll away. Also within easy reach are the Hondo River and Bacalar Lagoon as well as the Kohunlich and Dzibanche archaeological sites. The hotel's comfortable guest rooms feature modern designs with sleek, polished floors and spacious work desks. Each comes with air-conditioning, private en suite...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool
Business Facilities / FacilitiesMeeting RoomsBusiness Center
Reception servicesLuggage storage
Nice Modern Hotel
Reviewed 25 july, 2021
Very nice modern hotel located close to the malecon. Beautiful modern rooms. Hotel has friendly staff who are eager to assist if needed. Restaurant on site is rather expensive. Coffee and 2 slices of toast was $6 US. Recommend staying here of in Chetumal
A Traumatic and Unsafe Experience
Reviewed 8 october, 2020
I arrived to the hotel to discover my reservation was both charged and cancelled. I waited on a check in line for 1.5 hours before being told and helped. Then I was helped by a very rude man who also denied me water for my wait. He said he could "get me another reservation somewhere else", I accepted out of kindness as I understood the madness from being hit with so many tourist running from hurricane Delta. But he wasn't even able to get me information, I had to demand for the address as I was a female solo traveler. I was then driven out to the middle of no where, alone as a women with no other assistance. This place was TWENTY minutes from the city center, looked like a dingy road side motel minus the site of any humans. Not even a taxi nearby. I then asked them if I could get a ride back in the morning to try and book a room or at least work from the lobby after what they had put me through. I was told no to everything by now TWO rude men. As we drive I began fearing for my safety and started crying, the driver offered to bring me back to the original hotel where AT LAST a nice lady was able to find me another hotel just down the block. Why the other workers did not offer to do so from the beginning, is beyond me. This was traumatic and I urge you against booking a room here. Instead get your money's worth down the road at Hotel Villaneuva.
Reviewed 10 july, 2020
Clean room, friendly staff. Great location with lovely views of Chetumal. Walking distance to the beach and piers. Only caveat was that the glass shower door did not seal and keep the water inside the shower and so the bathroom floor flooded.
A bit of a business hotel but good for tourists too
Reviewed 13 april, 2020
This was a bit of a higher price bracket than most of our other stops around the Yucatan, but, it was worth the money. The room was spacious, clean and cool and the rooftop pool was a Godsend after our trip out to the ruins. Their laundry service isn't cheap either, but it was good. We made the mistake of having a drink at the bar. Possibly the most expensive bar in Mexico! Ridiculous prices and the restaurant didn't look inviting either, so we didn't check any food prices.
Reviewed 6 march, 2020
Stayed here for 2 nights and definitely never coming back. I should had listened to the previous bad review and stayed elsewhere. Don't get me wrong the hotel itself is amazing and so are the accommodations but they gave us a tough time just to check-in and during our stay a housekeeper stole my companions makeup. I can just buy more for her but it's the action that is unacceptable, luckily we stored all our valuables in the safe. We complained at front desk and all they did was send a housekeeper to tell us she is not a thief. No apologies whatsoever. Do yourself a favor and stay elsewhere. The positive side the door men were very professional and made sure we had a taxi to move around and extra change in case we needed it.