Holiday Inn & Suites Chicago-Downtown
Check-out ends at: 11:00
506 W Harrison St, Chicago, IL 60607, USA - Chicago, Illinois - U.S - 60607
Check-out ends at: 11:00
Nice Hotel and Great Location.
Reviewed 29 october, 2022
Stayed in the hotel for 3 weeks my only gripes is that the Television doesn't get any local stations. It would be nice to watch the local news instead of Fox or MSNBC. Restaurant is under construction but many restaurants within walking distance and Blue Line Subway is on the corner. The room on the second floor is pretty noisy with road construction and traffic right under you window. Rooms were spotless and staff is very friendly.
Right place, right time, GREAT customer service
Reviewed 28 october, 2022
I was not having a good day. Missed my bus to Indiana, and Amtrak/Greyhound customer service either incorrectly issued my ticket or gave me incorrect info re: availability 3 times. Was clear I was spending another night in Chicago, so was directed to this Holiday Inn. Walking distance, room available and no waiting to check in, clean, super comfy room, and walking distance to shopping and food. But honestly, the best bit here were the 2 women at the front desk, Beth and Rena. They troubleshot my issues getting on the wifi network, directed me to dinner options. Also, after having been told by Amtrak cust. svc. that there were NO trains or buses to Indiana the next day, I went downstairs to see if either of them had any other ideas for getting there. Rena was still there, and alas, other than a taxi she couldn't come up with anything I had already tried. But 20 min. later, Rena call my room and said she noticed that there was, in fact, a Grayhound bus to IN with seats available...in fact 2 buses, which I hadn't checked as I had already been told by Amtrak/Grayhound there was nothing. So the trip was saved, and I wanted to mention Beth and Rena specifically as they were GREAT, and their help was SO appreciated. :)
Nice night ruined by breakfast employee
Reviewed 4 september, 2022
I had a lovely night’s sleep in a clean cozy bed with soft sheets after a delightfully long, warm hot shower. I’m here visiting my sister who is high risk and I’d like to be with her without a mask all the time so I’m taking all the social distancing measures I can to protect her. I gave my breakfast voucher to a staff person and chose a small table for two (I was alone) in a corner. As I sat finishing my breakfast, a staff person raised her voice from across the way and said the section was closed. She pointed to chairs that I really had not paid attention to. I simply smiled, ate faster so I could leave the restricted section. She came back as I was bringing my plate took it and demanded my voucher in the middle of the restaurant. A drama I did not ask for in front of all the other patrons and before 8am. Far too early. After some discussion and questioning of the staff I gave the voucher to, I left feeling ashamed and accosted. The employee could have handled this more discreetly and not like I was her least favorite cousin in her mother’s kitchen. Black women are often treated with disrespect. I, however, don’t want to have to pay for the privilege. She created drama where there was none. Willing to escalate over one solitary black woman, eating her eggs and bacon in a corner. Can we have no peace!?
A little scary
Reviewed 9 october, 2021
We stayed here 10/1/2021 in a King Suite. $390 per night. It was closest to Union Station and on the Magnificent Mile both of which played a part in our choice. We frequently stay at IHG properties and have never experienced a problem. The rooms were cold and dingy. Very out dated. While they appeared clean at first glance, after a few moments, they were not. The floors of the room had shiny spots that appeared to be old gum or food that had been pressed in or repeatedly walked on. The ceiling had orange rusty circle spots on it at first we didn’t know why, but after a rain fall during the night we discovered it was because the ceilings leaked. There were dirt spots in the bathtub that I thought were there from a maids shoe, but turns out they were permanent. The shower curtain, was to small for the shower and wouldn’t stay in place. There was black mold growing in the corner of the ceiling in the living area of the suit, and the air vent in the bathroom. I’m disappointed since I’ve always trusted IHG hotels, this one was truly a disappointment. I’ll post pictures as well.
CEILING CAVED IN ROOM 532
Reviewed 29 august, 2021
SAFETY EVENT/ISSUE on 5th floor, the ceiling caved in, we called front desk, the slab of ceiling remained blocking hallway in front of our door for 3 hours. Some guy came up and looked at it and left. We expected to be updated and or safety signs where the disaster happened or at least be transferred to another floor. I had 2 children who were in the same spot just 30 seconds before it caved in. The pool was closed most of the time. the building is falling apart, reminded us of the building disaster that happened in Miami Florida. The flooring on the 5th floor in our room was soaking wet, that was not addressed either. Its a cheap hotel, you get what you pay for, we chose this one because of the rooftop pool for the kids, which the pool was not safe for use either. Dont go here, at least not the 5th floor. Front desk girls were professional though, they were just doing their job with the limited resources available for them, its not their fault. But with the ceiling caving in, its a safety issue and needs to be addressed right away