Sheraton Grand Chicago
Check-out ends at: 11:00
301 E North Water St, Chicago, IL 60611, USA - Chicago, Illinois - U.S - 60611
Check-out ends at: 11:00
Chilly way to get nickel and dimed
Reviewed 16 march, 2023
Room was cold, and thermostat did not seem accurate (claimed room was the max 77 degrees but wife and I were chilly even after requesting extra blankets — the blankets are paper thin btw, worthless for warmth). No fridge, no free Wi-Fi, and everything is tired to their silly rewards tiers. Constantly reminds you how money grubby the hotel is, instead of letting you feel like you have arrived and can just enjoy the start you already arranged and paid for.
Reviewed 7 march, 2023
Custom-tailored suit jacket disappeared from my room during a business convention. After my last review, they jerked me around for two weeks pretending to want to help, giving me out-of-service phone numbers, not answering calls, not calling back when they said they would, only to finally play the blame game and say there is nothing they could do. So the Sheraton is a place where expensive items can disappear.
No disappointments at all!
Reviewed 3 march, 2023
I would like to thank ALL the staff @ The Sheraton Hotel Navy Pier. We originally planned to stay for 1 night but given the most outstanding attention of Service and hospitality we decided to stay an extra night and we are so glad we did. We normally go to the neighboring states for a quick get away but decided to capture the beautiful views of our great City of Chicago. The Sheraton Hotel was by far the best in service, hospitality, friendliness. Thank you CIndy S (Lobby Ambassador) Mr. Rivera who was everywhere at the right time with answers, Ms. Connie from the Access Club and of course the young ladies in the gift shop. Thank you ALL! We will definitely revisit The Sheraton Hotel Navy Pier!
Very nice stay at Sheraton Grand
Reviewed 20 february, 2023
My room was upgraded without asking. I had a beauitful view of the riverfront. The location is a few blocks from all kinds of great restaurants, museums and entertainment options. My room was clean and up-to-date. The staff was very friendly, polite and professional.
Very Good Choice in Chicago and an Excellent Value
Reviewed 1 february, 2023
A lot to like with this hotel. Location is excellent for access to Michigan Av, river views, Navy Pier nearby. Room was comfortable and modern. Great views from my room overlooking the river. Lounge breakfast was 3 stars. Nice bathroom, good shower. I was charged a $20 destination fee in addition to room rate, make sure you understand it and how you can offset meals etc.