A hotel located at the airport with comfortable guestrooms, a business center, a restaurant, a deli, 24-hour room service, and complimentary airport transfers.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 492 reviews
Did not Honor my confirmed Hotels.com Booking
I booked a room for to use for 4 or 5 hours while waiting for a flight after an overnight bus trip, to lay down and take a shower, from 5:30am to 10:30am. When I got the the hotel they said my reservation was cancelled, that it cancelled at 3am. I said well I only booked it at 4am and it was still valid with Hotels.com and they charge my credit card. I tried to sort it out for over 1.5 hours and Hotels.com saying the reservation was still confirmed. The hotel kept hanging up on Hotels.com. After all the hassle they finally offered for me to pay for another reservation at 2 times the amount of my Confirmed Reservation...with only 3 hours now to use the room. Very disappointed!
This chain keeps up with their quality, has good locations, good cleanliness, and ample breakfast. I have found them to be reliable with more than five stays now, They are close to the central travel routes and usually have other businesses nearby that a traveller would normally need such as Gas, convenience stores,and restaurants.
We stayed for 1 night prevuous to a flight in Monterrey's airport, very clean facilities and friendly staff but there was no bilingual personnel in the check inn, hjey have shuttle transport to the airport but in sundays they request a taxi for you with no charge it's far feom the city but for us that was no problem since we wanted to have some rest before our flight.
Great location for a quick rest and go to the airport!!
I have stayed in this hotel several times and every time has being great, the location is incredible if you have to stay the night and jump on to the airplane the next day! Breakfast is very good! This hotel is my favorite for quick overnight stays.
Avoid this place, other alternatives close by
I have stayed at many City Express locations but this one provided the worst service and experience. Add that the hotel is under construction/renovation (no previous notice or warning) and the whole stay becomes even more uncomfortable. Included breakfast is served on another building across the parking lot (I cannot imagine if it is raining...). Airport shuttle stops service at 1pm, and re-starts next day. Room was clean but many other hotels in the area offer a better experience.