Four Points by Sheraton Mexico City, Colonia Roma

Starting at

$ 113

TripAdvisor Review

Based on 313 review

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Set in the heart of the ‘Roma' residential area, this hotel is surrounded by historically important buildings with notable architecture, as well as corporate offices, shopping malls, restaurants, museums and art galleries. Due to its location it is well suited for both business and leisure traveller...

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Property Info

Set in the heart of the ‘Roma' residential area, this hotel is surrounded by historically important buildings with notable architecture, as well as corporate offices, shopping malls, restaurants, museums and art galleries. Due to its location it is well suited for both business and leisure travellers. The former will enjoy the convenience of the onsite business centre and the 6 multifunctional meeting rooms, which are suitable for a range of events. While the latter will be just minutes from a number of landmarks and after a day of sightseeing they can relax with a workout in the gym or a soak...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    97

  • Very Good

    112

  • Good

    63

  • Reasonable

    21

  • Bad

    20

Travelers profile
  • Business

    110

  • Couples

    64

  • Solo travel

    22

  • Family

    52

  • Friends getaway

    38

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Unbelievable Service for the price paid!

Reviewed 6 august, 2020

I am currently in my room at the hotel preparing to check out. I cannot say enough about this property and its staff. Their COVID precaution measures are above hospital standards. I was greeted warmly outside upon arrival and again at the front desk. I had dinner served in my room from the make-shift restaurant on the 1st floor and it was outstanding! Coffee brought to my room this morning and breakfast downstairs this morning - again wonderful and over the top safety precautions in place. I live in Morelia and will be returning to Mexico City for a 4 or 5 night stay once things "calm down" and this will be the home base for that trip and I've recommended to many expat friends in Mexico overnight. I chose this hotel because it was away from the airport and I had been referred to it based on a friends experience recently and their COVID procedures.

codyboo

Front desk very unhelpful

Reviewed 16 february, 2020

I checked in late at night and there was a lot of noise in the lobby. I was on a low floor and when I returned to the lobby to see if they could move me the two staff members working were rude and dismissive. After that, my key kept going inactive every day and I had to get a new one each time. Very annoying. It’s a nice location. Rooms are simple but clean. I probably won’t stay there again, though.

MMO-NYC

Disappointed - NO AIR IN ROOM

Reviewed 27 january, 2020

We arrived late in the evening and we had trouble with getting air in our room. We asked them to send someone to fix it while we were at dinner. When we returned to our room, the room was still very hot and the with no air. I was also 6 months pregnant and extremely uncomfortable from the lack of air in the room. My husband was also extremely uncomfortable. In the morning, we asked for the manager, but he did not arrive until later that day. I said I would wait for him. They offered to provide us with a courtesy breakfast which we did not want because we are not breakfast people and we usually eat at the airport. We took the breakfast anyways, in hopes to wait for the manager to call the hotel before our driver arrived. Later in the day, when I reached the manager (Juan Carlos) by phone before our flight, he explained he could not provide us with a discounted rate because we already took the breakfast offer. I explained to him that we would not have taken the breakfast would we have known that it would have been at the cost of the discounted rate. Absolutely ridiculous! I informed him over the phone that I will be writing this review in Tripadvisor, he didn't seem to mind. Do not stay here. Customer service is terrible.

sherylc2016

Lovely hotel in the heart of Roma

Reviewed 13 january, 2020

The hotel is reasonable priced, in the heart of Roma, and the staff is outstanding! I cannot say how much the staff helped us during our stay beginning with my sister leaving her backpack in the taxi ride from the airport. Through the staff's help, the backpack was delivered. The rooms are large, well-appointed and comfortable. Each guest door is uniquely painted with abstract art that adds to the beauty. My sister had a birthday while we stayed in Mexico City and her spouse contacted the hotel to have the room decorated. I have never seen a more lovely decorated space! Roses and balloons everywhere. We only ate once in the hotel restaurant, preferring to venture out and try other venues. We did visit the bar on the top of the hotel (which is not part of the hotel) and when staying at Four Points definitely have a cocktail here. The view is gorgeous.

Kim G

Great location

Reviewed 10 january, 2020

This hotel is in a great location with many restaurants and bars within walking distance. Most of the main tourist sites are also within walking distance. The rooms are basic but clean. There is complimentary water, coffee and tea on every floor which is great.

ManeckPatel