Based on 1315 review
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Featuring a privileged situation close to Reforma Boulevard in the trendy Polanco neighbourhood, where guests will find a choice of chic shops, galleries and numerous entertainment options, this outstanding hotel offers the perfect combination of prime situation and premium services. Mexico International Airport is around a 24-minute driving distance and Chapultepec Forest, the largest city park in Latin America, is just 2 kilometres away. Travellers will find a wide range of different accommodation options to stay in style either for business or leisure. They all come equipped with state-of- ...More details
Check-out ends at: 11:00
Reviewed 10 january, 2022
Our stay at the W Mexico City was wonderful. The hotel is very clean, the staff is super nice and helpful and the food was really good! Big shout out to Guillermo from concierge for helping us arrange an on-site COVID test on Sunday! And, for the great taco recommendation. Guillermo's customer service was just fantastic!!
The best hotel I ever been in Mexico City!!!
Reviewed 5 january, 2022
Love the stafff all of them!!! Guillermo was super friendly and attentive Ask for him and he will suggest and advise what to do and go (: can’t wait to return to Mex city and stay there again you will love staying here delicious food and coffee
Amazing staff makes this hotel superb!
Reviewed 23 december, 2021
Very hip and modern decor - which I loved, but honestly my wife found a bit off-putting at first - especially after a long flight she wanted to check out the next morning. But after interacting with the staff we changed our minds and we kept extending our stay! To say that they were AMAZING and SUPER FRIENDLY and HELPFUL would be understating things! Especially Guillermo and Fernanda - the concierge staff!! They went above and beyond to get us impossible reservations at a very exclusive restaurant! Learned later that he worked long after his shift to make that happen! They were soooo cool! We were here for her birthday- and they even sent up a complimentary cake and tequila! Total surprise! Highly recommend this spot!
Reviewed 19 december, 2021
Great concierge service particularly from Guillermo raises the standard of this hotel above what else it delivers. He had my back from before we arrived and throughout our whole trip. As independent travellers around Mexico City it was amazing to know there was someone on the end of the line with great advice and great recommendations. An asset to the hotel. As an aside my son left his AirPods in the bed sheets and the amazing security staff managed to retrieve them for us. Great staff.
Reviewed 14 december, 2021
The hotel been a complete disappointment. Very poor design of the room. The tiny toilet is in the middle of the room (right close to the bed) no door to go to the bathroom. Anyone pretty much can hear everything you do in the toilet plus an echo. Very uncomfortable for a couple. Also the toilet itself so small, my boyfriend’s knees was up against the door when he set on the toilet. Not very clean, strange ”art piece” on the wall in the toilet was full of dust as well as “artsy” thing below the bed was dusty as well, even after daily cleaning service. No exhaust in the bathroom or that part of the room that they call bathroom (again no real door) I never could do make up when boy friend took shower because everything would get fogged up and we would need to wait till it goes away. Cold floor, not cosy, holes on the curtain, holes on the robe. No real glasses in the room, they put two one time use paper glasses, but they were not fitting into the coffe machine to get coffe. When I used those two for my vitamins, they didn’t replace it with anything - so now, not only can’t have coffe but not even glass to drink. We went downstairs to pick it up ourselves, the rude manager said the covid in fault (how?). He gave us two dusty glasses that I could not wash from inside because my hand is too big to get inside, so no glasses still. The bed is guaranteed queen size, although on the website they say that all rooms have king size. The pictures are deceiving. My list can go on.. Last time we stayed in Presidential hotel that is located on the same block as W. It is not only was much cheaper, but rooms and service was times better than W. Stayed in arbnb in polanco few times too and for that money you do get so much more than the W Mexico can offer.