Loving in W at Polanco
Reviewed 17 October, 2021
Excellent service at the W in Polanco! Very accommodating!!! Rooms are spacious and very comfortable. At the restaurant Giovanny was the best!
Had an incident of our friend leaving behind her cel phone in a taxi and the hotel staff went far and beyond to help locate the taxi driver. Reviewing the cameras, figuring out license plate, etc. Happy to say driver came back to return it!
Gaudy, outdated and tacky, but with friendly staff!
Reviewed 12 October, 2021
I rated this hotel as average, because that’s absolutely what it is. It isn’t the best hotel nor it’s the worst. It definitely should not call itself a 5 star hotel like they do. Feels 4 stars at most! The decor and architecture are very tacky, but I guess that’s just a question of taste and seems to be a motif in all W hotels (although the Miami one is much more refined and toned down) What really bothered me about this hotel was the room. It felt really old and tasteless. The floor was made of ice cold bathroom tiles thought out the entire space. There was only a window at the bathroom. The shower felt like a black dark room. Super claustrophobic. But worst of all was the wall has a wall paper with a massive picture of a white model dressed in indigenous clothing. It’s 2021, surely someone must have called out the heinous cultural appropriation! If you want to pay homage to indigenous culture, please use wall art that shows actual indigenous people, made and sold by them! And not a white model! Another problem I had was the non inconsistent use of masks. I removed my mask when running in the treadmill and the attendant made me put it back on. Even though right in front of me there were people in the indooor pool not wearing masks! I pointed that out and the man said that the hot water from the pool killed Covid? That’s inaccurate. I told him I was fully vaccinated and I was just running on a treadmill, and there was not one soul next to me. He said it was hotel policy. When I came back to the hotel that night, the lobby at the bar was packed like a nightclub and no one was wearing a mask! Complete hypocrisy. The last thing that bothered me was some false advertising. If you go on The W Mexico City website, the first image you see is of this beautiful rooftop bar with a stunning view. That’s literally the main image of the site. When I arrived I asked about it and they said it’s the penthouse suite. Very deceiving because the picture is of a grand bar, that does not indicate at all that it’s a room.
Now for the good part, the staff is very friendly and nice. Even the man at the gym with the inconsistent mask policies was still very nice and well mannered. I’d especially like to thank the bartender who found a 10 dollar bill I accidentally dropped and called my room to give it back. Also ten bed was pretty comfortable and the location of the room is the best in Mexico City!
Excellent Value & Location!
Reviewed 7 October, 2021
My stay at the W Mexico city, located in the Polanco area was my first in the W branded hotels. I must say that I normally would find this style of hotel too contemporary for tastes, however in respect to quality and service my expectations were met and even exceeded and I have really only one gripe.
Staff are very friendly and made check-in a breeze. For those concerned about travel during these times of Covid, the W is taking all precautions. Anyone entering the hotel is reminded about using a facemask and the doorman greeted everyone with smiling eyes and a touchless temperature sensor to monitor for fevers and hand sanitizer is readily available in all public areas.
Within an hour of checking into my room I received a knock at my door and was greeted by a welcome plate of chocolate covered fruit, as thanks for being a Bonvoy member. This came a the best time as I hadn't yet eaten from my flight to Mexico City and I needed something to hold me over until dinner time.
As I was in Mexico City on business and had a conference to attend over an hours drive out of the city I was concerned about transportation. The event was quite large and over several days so using a taxi or Uber could have prevented some challenges due to the events logistics. I approached the Concierge or W Insiders as they're known recommended a driver retained by the hotel to take me wherever I needed to go. I was introduced to Fernando Calderas. Fernando was always on time at the door and made sure to ask where I needed to go next to ensure our departure times were adequate based on the current traffic situation. So if you're ever at the W and need a driver, ask for Fernando, he's more then just a driver, he has a wealth of knowledge about Mexico City and can also give some great suggestions for dinner!
Because my first 3 days at the W were busy with meetings, I chose to eat breakfast at the 25DOS restaurant in the hotel to save time in the morning. Again, the service is great and you can order most anything you desire for breakfast from basic bacon and eggs, omelets, eggs benedict and many Mexican favorites such as chilaquiles. The food was always delicious, served quickly and my coffee cup never went empty.
Now for my only gripe. I had arranged for a PCR test at my hotel for my return trip. The nurse that arrived for my test was told by the concierge my room didn't exist and turned her away. Luckily I was able to call her and complete my test, although an hour late.
So, with the exception of the mixup for my covid test, my stay was perfect and I would definitely stay at the W Mexico City again.
Reviewed 27 September, 2021
Great location and very friendly staff throughout the process. Room is lovely and spacious with a stunning view. Giovanny at the hotel restaurant 25 DOS went above and beyond to make us feel welcomed and special. Overall a great place for work and play!
Best views of Mexico City, in a cool, comfortable hotel.
Reviewed 21 September, 2021
Excellent attention to detail.
Whatever whenever is exactly that. They know your name, they sent whatever you ask for, within minutes.
Delicious food, the most breathtaking views, very comfy bed, amazing hot tub, and perfect location.
Ideal for couples.